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Email or online ticketing support
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Yes, at extra cost
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Support response times
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Any service requirements and associated solutions would be explored prior to any order. Please contact us directly, without obligation, for further information or simply to discuss your requirements.
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User can manage status and priority of support tickets
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No
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Phone support
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Yes
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Phone support availability
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24 hours, 7 days a week
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Web chat support
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Yes, at an extra cost
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Web chat support availability
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24 hours, 7 days a week
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Web chat support accessibility standard
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None or don’t know
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How the web chat support is accessible
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Any service requirements and associated solutions would be explored prior to any order. Please contact us directly, without obligation, for further information or simply to discuss your requirements.
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Web chat accessibility testing
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Any service requirements and associated solutions would be explored prior to any order. Please contact us directly, without obligation, for further information or simply to discuss your requirements.
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Support levels
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Sopra Steria Cyber Security Operations Centre (SOC) is based UK on-shore and is MoD FSC Accredited for handling data up to secret classification. Our Service and Support model comprises various interconnected elements such as monitoring tools, threat intelligence, incident response protocols, and skilled personnel working collaboratively to detect, analyse, and mitigate cyber threats in real time. These components can be tailored and additional services provided over and above our core offering to support your requirements.
Operational Service Managers can underpin the service where required.
We deliver a full range of support and service management options, aligned with ITL, ISO20000 and ISO 27001, from our own service centres both UK onshore and offshore.
Each customer has a named Client Director as a point of contact, supported by 24x7x365 monitoring and response options. Support solutions for this service can be tailored to meet specific client needs and scaled to match the required level of support depending on the service requirement.
Any service requirements and associated solutions would be explored prior to any order. Please contact us directly, without obligation, for further information or simply to discuss your requirements.
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AI chatbot
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No