SOFTCAT PLC

Qualys Enterprise Trurisk Platform

The Qualys Enterprise TruRisk Platform helps organisations continuously identify, prioritise, and remediate cyber risk across on-prem, cloud, and hybrid environments. It unifies asset visibility, vulnerability management, compliance, and threat intelligence into one platform, enabling faster, data-driven security decisions while reducing risk and operational overhead.

Features

• Cloud Security Posture Management

Benefits

• Reduce cyber risk faster

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

197478653842387

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Network security

  • Active application security
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Qualys Enterprise TruRisk Platform integrates with and extends SIEM, SOAR, ITSM, and cloud provider services including Splunk, ServiceNow, Microsoft Sentinel, AWS, Azure, GCP, and other security operations tools. Full list contained on the Qualys website: https://technologypartners.qualys.com
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: The Qualys Enterprise TruRisk Platform operates as a SaaS service with scheduled maintenance windows communicated in advance. Scanner appliances require supported virtualisation environments or cloud instances for deployment. Service availability depends on customer network connectivity for data collection. Some advanced capabilities may require specific cloud permissions or integrations (e.g., API access). Regional data residency options are available but must be selected at onboarding. Platform updates are automatic and may require revalidation of custom workflows or integrations.
• System requirements:
  • Supported virtualisation platform required for deploying Qualys Scanner Appliances on-premises
  • Customer cloud accounts need appropriate API permissions for security assessments.
  • Endpoints lightweight Qualys Cloud Agent for continuous visibility and scanning.
  • Reliable internet needed for agents and sensors to transmit data.
  • Customer firewalls must allow outbound communication to Qualys cloud platforms.
  • VMs must meet minimum CPU, memory, storage specifications for scanners.
  • Authentication credentials or keys required for authorised system/cloud access.
  • Browser supporting modern standards required to access Qualys dashboards.
  • Optional integrations may require SIEM, SOAR, or ITSM platform licences.
  • Secure network segmentation recommended to support appliance communication pathways.

User support

• Email or online ticketing support: Yes
• Support response times: Qualys provides 24/7 global customer support with response times based on case severity. Critical issues receive immediate attention, while high-priority cases are typically responded to within one hour. Standard enquiries are addressed within normal service windows, usually a few hours. Weekend and holiday response times remain consistent for critical and high-severity issues, with standard enquiries handled during staffed support hours. Customers with enhanced support packages may receive faster SLAs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Qualys conducts regular accessibility testing of our web chat platform with users of assistive technologies to ensure it meets WCAG 2.2 AA and EN 301 549 standards. Testing includes screen readers (e.g., JAWS, NVDA, VoiceOver) to verify that all chat elements, messages, and notifications are correctly announced and navigable. Keyboard-only navigation is evaluated to ensure full functionality without a mouse, and compatibility with speech-to-text and voice input tools is also tested.; We engage a representative group of users with diverse accessibility needs to provide real-world feedback on usability, readability, and interaction flow. Any issues identified during testing are logged and prioritized for remediation. This approach ensures that users with visual, motor, or cognitive impairments can effectively access support via web chat.; Qualys continually monitors accessibility standards and updates the platform to incorporate best practices, ensuring our web chat remains inclusive and usable for all customers
• Onsite support: Yes
• Support levels: Qualys provides multiple support levels to meet the diverse needs of our customers. Standard support includes 24/7 access to our online support portal, knowledge base, and community forums, as well as case submission for technical issues. Enhanced support options include accelerated response times, priority handling, and access to senior technical specialists.; Each customer is supported by a dedicated Technical Account Manager (TAM) or Cloud Support Engineer, who serves as a single point of contact to help optimise deployment, provide proactive guidance, and ensure alignment with best practices. These dedicated resources assist with architecture reviews, risk mitigation strategies, and ongoing operational support.; Standard support is included with all Qualys subscriptions, while enhanced support can be tailored based on organisational needs. Across all support levels, Qualys aims to ensure timely, effective resolution of issues and proactive guidance to help customers maximise value from their security and compliance investments.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Qualys supports users from day one with a comprehensive onboarding and training programme designed to accelerate adoption and ensure effective use of the platform. All new customers receive access to detailed user documentation, quick-start guides, and online tutorials covering key features, workflows, and best practices. These resources are regularly updated to reflect platform enhancements and new functionality.; We offer flexible training options, including instructor-led online training sessions, webinars, and, where required, onsite training for teams. These sessions are tailored to different user roles, from administrators and security teams to business users, ensuring that participants gain practical knowledge relevant to their responsibilities.; In addition, customers have access to a support portal, knowledge base, and community forums, providing self-service resources and peer insights to reinforce learning. Technical Account Managers or Cloud Support Engineers can also provide personalised guidance during onboarding, assisting with configuration, integrations, and initial workflows.; This multi-channel approach ensures users quickly become confident in using Qualys, can effectively monitor and manage risk, and are empowered to maximise the value of the platform from the outset.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Reports and dashboards can be downloaded or exported via the API
• End-of-contract process: Upon request by Customer made within sixty (60) days after the effective date of termination or expiration of this Agreement, Qualys will make Customer Data available to Customer for export or download. After such sixty (60)-day period, Qualys will have no obligation to maintain or provide any Customer Data, and will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop service shall provide Full-featured web console for vulnerability management, compliance, asset inventory, patching, etc.; Additionally advanced dashboards, compliance reports, export options shall be available. ; Mobile Service accessible via mobile browsers provide limited UI optimization and Limited reporting as compared to desktop
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Web-Based User Interface - Delivered via a secure web portal (HTTPS).; API Interface - Qualys provides a comprehensive API set for automation and integration.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Qualys conducts regular accessibility testing of our web chat platform with users of assistive technologies to ensure it meets WCAG 2.2 AA and EN 301 549 standards. Testing includes screen readers (e.g., JAWS, NVDA, VoiceOver) to verify that all chat elements, messages, and notifications are correctly announced and navigable. Keyboard-only navigation is evaluated to ensure full functionality without a mouse, and compatibility with speech-to-text and voice input tools is also tested.; We engage a representative group of users with diverse accessibility needs to provide real-world feedback on usability, readability, and interaction flow. Any issues identified during testing are logged and prioritized for remediation. This approach ensures that users with visual, motor, or cognitive impairments can effectively access support via web chat.; Qualys continually monitors accessibility standards and updates the platform to incorporate best practices, ensuring our web chat remains inclusive and usable for all customers
• API: Yes
• What users can and can't do using the API: Qualys CSP customers can access the platform for UI and API calls via HTTPs.; For more information, please refer to our API documentation at https://www.qualys.com/docs/qualys-api-quick-reference.pdf; ; Capabilities (What Users Can Do):; ; Automate vulnerability scans and retrieve results.; Manage assets, tags, and dynamic groups.; Access compliance posture and configuration data.; Generate and download reports in multiple formats (XML, JSON, CSV).; Integrate with SIEM, ITSM, and orchestration tools via REST APIs.; Deploy and manage Qualys Cloud Agents.; Query patch status and remediation details.; ; Limitations (What Users Cannot Do):; ; Modify the Qualys SaaS web interface or dashboards.; Change subscription-level settings or licensing.; Perform certain administrative tasks (e.g., creating user accounts).; Control external systems beyond integration points.; Access unsupported modules or advanced features with partial API coverage.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Qualys Enterprise TruRisk Platform allows users to customise dashboards, reports, alerts, and notifications to prioritise the information most relevant to their organisation. Asset discovery and classification can be tailored to reflect IT structure, business units, or risk profiles, enabling targeted monitoring and reporting.; Customisation is done via the platform’s web interface, where users can adjust widgets, set thresholds, define alert rules, and schedule automated reports. APIs and integrations allow advanced users to extend functionality and automate workflows.; Role-based permissions ensure that administrators and users with the appropriate rights can configure platform settings, while standard users can personalise their dashboards and views. Technical Account Managers or Cloud Support Engineers can provide guidance for complex configurations.; This approach ensures Qualys adapts to organisational needs, delivering actionable insights and prioritised risk intelligence while empowering users to configure the platform according to their responsibilities and business context

Scaling

• Independence of resources: Qualys Enterprise TruRisk Platform is built on a scalable cloud architecture that dynamically allocates resources based on demand. Multi-tenant isolation ensures one customer’s activity does not impact another’s performance. Load balancing, auto-scaling, and redundancy across data centers maintain consistent availability and responsiveness, even during peak usage. Regular performance monitoring and proactive capacity planning allow Qualys to anticipate demand spikes and adjust infrastructure accordingly. This approach guarantees that users experience reliable service, uninterrupted access, and consistent performance, regardless of overall platform usage or the workload generated by other customers

Analytics

• Service usage metrics: Yes
• Metrics types: Qualys provides comprehensive infrastructure and application metrics through its platform, including asset inventory, vulnerability counts, patch status, configuration compliance, and threat exposure trends. Users can track real-time system performance, scan completion rates, and remediation progress via configurable dashboards and automated reports. Metrics are delivered at both high-level summary and detailed granular levels, supporting operational decision-making and risk prioritisation. Customers can export data, schedule reports, and integrate metrics with other IT or security tools to monitor trends, measure effectiveness, and demonstrate compliance across their IT environment
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Qualys

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Qualys CSP customers can access the platform for UI and API calls via HTTPs.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XML
  • XLS/XLSX
  • HTML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • XLS/XLSX
  • TXT
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Cloud Services will be available to Customers, as measured from the Qualys SOC connection to the Internet, twenty-four (24) hours a day, seven (7) days a week, with a 99.5% uptime, calculated on a quarterly basis, excluding scheduled maintenance
• Approach to resilience: Qualys platforms are designed with multiple means of high availability which provides protection from various types of disasters and failures. Periodic Disaster Recovery Tests are performed to ensure the same. Qualys Performs Daily incremental and weekly full back-up at alternate site and all customer data is encrypted.; ; The Qualys Enterprise Trurisk Platform resides behind network-based, redundant, highly-available firewalls and intrusion monitoring solutions. In addition, each host runs a localized firewall on top of the customized, hardened Linux distribution, which is unique to Qualys.
• Outage reporting: 1. a public dashboard; 3. email alerts; ; Customer can subscribe to the Status page to get email alerts - https://status.qualys.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Qualys has well-defined access control procedure and follows access control matrix in which accesses are defined on the need-to-know basis, Least privilege and individual’s role and responsibility. The Qualys Enterprise Trurisk Platform has been built to use Role Based Access Control (RBAC) standards.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Qualys holds the following certifications / Authorizations in scope for UK POD; ISO27001:2022; ISO27017:2015; ISO27018:2019; CSA Level 2 Star; SOC1 Type II; SOC2 Type II; EU-U.S / Swiss-U.S / UK-U.S Data Privacy Framework (Self Assessment)
• Information security policies and processes: Qualys has policies and procedures to ensure compliance with applicable legislative, regulatory and contractual requirements.; Qualys information Security Policies and Procedures are in adherence with FedRAMP and follows NIST 800-53 controls and ISO27001 standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The Qualys Configuration Management Policy and procedures has been established to define Qualys’s formal approach to configuration changes as it relates to the Qualys information system.; ; Qualys has a Change Management process that adds oversight, transparency, and control of all changes to the production environment. It establishes guidelines and standards to formally authorize, manage, test, document, monitor, and implement information system changes in the production environment.; ; All Changes to the Qualys Enterprise Trurisk platform environment are approved by the Change Management Board (CMB) before implementation in the production environment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Qualys adheres to and complies with FedRAMP security vulnerability assessment(s) in remediating/patching on a regularly basis.; Qualys uses three different severity categories for vulnerabilities as per the FedRAMP requirement. ; critical / High: - Qualys aim to have patch rolled out under 30 days ; Medium: - Qualys aim to have patch rolled out under 90 days; Low: - Qualys aim to have patch rolled out under 180 days
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Qualys uses SIEM along with other tools and compute system methods which are implemented for monitoring and assuring proactively incidents are prevented. The SIEM tool supporting Qualys Enterprise TruRisk Platform is configured to use custom content and use case content to analyze audit log information coming into the system. Events that conform to current security use cases generate an incident ticket for further review and investigation.; Security incidents are reported and monitored by SOC teams 24x7.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Qualys maintain a formal Incident Response Plan (IRP) aligned with industry best practices and ISO 27001 and NIST 800-53 requirements.; The IRP defines clear procedures for detecting, analyzing, prioritizing, and responding to security incidents to minimize impact and ensure rapid recovery.; Security and Operations teams continuously monitor systems and alerts using automated tools and threat intelligence 24x7
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Qualys offers a free trial of the Enterprise TruRisk Platform, providing access to core vulnerability scanning, asset discovery, and basic reporting. Advanced features such as premium dashboards, integrations, and dedicated support are not included. The free trial is time-limited, typically 30 days, allowing users to evaluate platform capabilities
• Link to free trial: https://www.qualys.com/free-trial-new/vulnerability-management-detection-response

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.