FORDWAY SOLUTIONS LIMITED

Cloud Backup and Service Continuity

Fordway’s Backup and Service Continuity (BSC) provides a complete Backup, Restore and Disaster Recovery (DR) service to any size organisation hosted in Azure and can be extended to on premise and AWS. It offers online restore to public or private cloud, with DR restoration where needed.

Features

• Client Portal for backup management, scheduling and data restoration
• Can back up on-premise, AWS hosted and physical servers
• Full backup lifecycle management (Fulls, Incremental), retaining longer term backups
• Secure backup to host OFFICIAL data and controls for OFFICIAL-SENSITIVE
• Backup data encrypted both at rest and in transit
• Known cost which scales with your organisation
• Data restoration and Disaster Recovery (DR) to defined SLA
• Automatic de-duplication of data and WAN optimisation
• Includes complete DR service with 15 minute RPO

Benefits

• Reduce administrative overhead of staff costs to administer backup
• Fully managed backup and service recovery: all managed by Fordway
• Daily backup reports& monthly reports, service status and core metrics
• DR service suitable for less restoration critical services
• All data encrypted, service complies with OFFICIAL-SENSITIVE
• Compliance – backup schedules that meet your regulatory requirements
• Self Service Restores. users can recover files through web portal
• Trained, certified and experienced technical staff manage the entire process
• Defined and managed service initiation

£15.00 to £65.00 a server a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

197891075220569

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: 1) Review services to be migrated for cloud backup; 2) Service implementation and migration planning ; 3) Managed migration from existing service where needed; 4) High level and Low level design process as appropriate; 5) Agreed plan for migration
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Azure
  • On-Premise
  • Hybrid Cloud

Training

• Training service provided: Yes
• How the training service works: Training defined as part of service migration planning. Ad-hoc, online and classroom training provided in line with client requirements
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 1) Review services to be migrated for cloud backup; 2) Service implementation and migration planning ; 3) Managed migration from existing service where needed; 4) High level and Low level design process as appropriate; 5) Transition of services; 6) Fully managed and operated by Fordway staff
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure
  • On-premise and hosted services
  • Hybrid Cloud
  • Amazon Web Services
  • Google Cloud Platform
  • Linode/OVH Cloud and most other cloud platforms

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA and testing agreed as part of service migration planning and delivery

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: All Fordway G-Cloud services; MS Azure; Servers hosted on premise or in AWS, Google Cloud or other cloud provider with Azure Arc agents and suitable bandwidth

Service scope

• Service constraints: UK service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Assistive technologies supported by MS Teams
• Support levels: Defined according to SLA required.; P1 - major service impact; P2 - significant service impact; P3 - individual users impacted; P4 - no user impact/information ; Technical Account management available, service cost dependent on scope of requirements

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Connection and Compliance
  • PAS555
  • NHS IGSoC
  • ISO27017
  • ISO27018
  • GCloud Assured

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Cloud offers considerable efficiency and consumption savings compared to running in house, on premises and hosted environments

Pricing

• Price: £15.00 to £65.00 a server a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.