OAKLAND GROUP SERVICES LIMITED

Intelligent Agent Software Service

Oakland’s Intelligent Agent Software Service delivers AI-powered agents tailored to your organisation’s needs. The service automates complex tasks, enhances decision-making, and integrates seamlessly with existing processes. Rapid deployment, robust security, and ongoing adaptation ensure sustainable value, supporting users with real-time insights, compliance, and operational efficiency across cloud environments.

Features

• AI-powered agents automate complex, repetitive, and knowledge-intensive tasks.
• Seamless integration with existing systems and cloud environments.
• Real-time data processing and contextual insights for users.
• Secure access with role-based permissions and audit logging.
• Natural language understanding for intuitive user interaction.
• Customisable workflows tailored to organisational processes and needs.
• Continuous learning and adaptation from user feedback and data.
• Scalable architecture supporting rapid deployment and expansion.
• End-to-end encryption for data in transit and at rest.
• Comprehensive monitoring, reporting, and compliance management tools.

Benefits

• Automate routine tasks to free up valuable staff time.
• Deliver instant insights for faster, more informed decision-making.
• Enhance compliance by monitoring and reporting on key activities.
• Improve accuracy by learning from user feedback and interactions.
• Enable secure remote access for flexible, distributed working.
• Integrate seamlessly with existing systems to streamline workflows.
• Support users with intuitive, natural language interactions.
• Scale rapidly to meet changing organisational needs and priorities.
• Reduce operational costs through efficient process automation.
• Empower teams to focus on strategic, high-value activities.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@weareoakland.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

198133757466456

Contact

Phil Bent
0113 2341944
tenders@weareoakland.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Procurement
  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Our service operates within standard public cloud provider constraints and planned maintenance windows, which are communicated in advance. Availability and performance depend on the underlying cloud platform (Azure, AWS, or GCP). Integration requires access to organisational data sources and identity systems. Support is limited to environments aligned with our reference architecture; bespoke hardware or unsupported operating systems are excluded. Security patches and compliance updates are applied regularly, with downtime scheduled outside business hours wherever possible. Service changes follow ITIL processes to minimise disruption. Disaster recovery and failover options are available as part of the service.
• System requirements:
  • Active Azure, AWS, or GCP subscription with valid billing.
  • Supported operating system for virtual machines (Windows Server, Linux).
  • Secure network connectivity to cloud environment (VPN or ExpressRoute).
  • Integration with organisational identity provider (e.g., Azure AD).
  • TLS 1.2 or higher enabled for all connections.
  • Anti-virus and endpoint protection on all customer-managed virtual machines.
  • Sufficient IP address space for private networking and subnets.
  • Modern web browser for portal and dashboard access.
  • Customer-owned licences for proprietary software deployed on cloud.
  • Compliance with Oakland reference architecture and cloud security baseline.

User support

• Email or online ticketing support: Yes
• Support response times: Oakland provides both email and online ticketing support as part of our managed service offering. Clients can raise support requests via a dedicated email address or through our online ticketing portal, ensuring prompt and traceable resolution of issues. This support is included as standard, with no extra cost for core service users. Response times are different at weekends, with the majority being responded to during normal working hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Oakland’s managed service provides a dedicated leadership team for each engagement, including a service manager (assigned for five or more resources), an account leader, and a director. This team oversees onboarding, demand planning, performance, and quality management. Support is delivered through: Proactive resource management and demand planning Rigorous quality management of deliverables Regular KPI reporting and service reviews Onboarding and training of resources to client standards All clients benefit from these support features as part of the managed service. The service is designed to scale with client needs, and rates can be structured as daily resource rates, fixed monthly fees, or team-based fees. A dedicated service manager acts as the main point of contact for larger engagements, ensuring consistent quality and alignment with client objectives.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a comprehensive onboarding experience to help users start using the Intelligent Agent Software Service quickly and effectively:; Kick-off and Discovery Workshops: We begin with collaborative workshops to align on objectives, use cases, and technical requirements.; Onsite and Online Training: Tailored training sessions are available, delivered either onsite or remotely, covering system features, user roles, and best practices.; User Documentation: Comprehensive user guides and technical documentation are provided, including step-by-step instructions, FAQs, and troubleshooting tips.; Knowledge Transfer: Our team conducts knowledge transfer sessions with key stakeholders to ensure smooth handover and long-term capability.; Support Channels: Users have access to dedicated support via email, phone, and online ticketing for onboarding queries and ongoing assistance.; Change Management: We offer guidance on change management, user adoption, and feedback collection to maximise value from the service.; Ongoing Education: Refresher training and updates are available as the service evolves or new features are released.; ; This approach ensures users are confident, supported, and able to realise value from the service from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At the end of the contract, users retain full ownership of their data and can extract it directly using the standard tools provided by Azure, AWS, or Google Cloud Platform. Data can be exported via the web interface, command line interface, or APIs, supporting formats such as CSV, JSON, or native database exports. Users are responsible for initiating and managing the extraction process, including downloading files, exporting databases, and migrating backups. We provide guidance and documentation to assist with data extraction and can offer support if required. No proprietary formats or restrictions are imposed—data remains accessible in standard, interoperable formats. After contract termination, data will be securely deleted from our managed environments in accordance with the buyer’s requirements and applicable data protection regulations. Buyers should ensure all data is extracted before the contract end date to avoid loss of access.
• End-of-contract process: At the end of the contract, users retain full access to their data and can extract it using standard tools provided by Azure, AWS, or Google Cloud Platform. Included in the contract price are guidance documents for data extraction, access to the platform until contract expiry, and secure deletion of data in accordance with buyer requirements and data protection regulations. Basic support for data extraction is also included. Additional costs may apply for extended support, bespoke extraction services, or complex migrations requiring significant technical assistance. If users require onsite support, custom scripting, or data transformation beyond standard export formats, these services are chargeable. Any continued access to the platform or storage after contract expiry will incur additional fees. Buyers are responsible for ensuring all data is extracted before the contract end date to avoid loss of access. We work closely with buyers to ensure a smooth transition and compliance with all contractual and regulatory obligations.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: We guarantee independence of resources by leveraging dedicated cloud infrastructure and logical separation for each customer. Each user’s environment is provisioned with isolated compute, storage, and network resources, preventing performance impacts from other tenants. Resource allocation is managed dynamically to ensure consistent service levels, even during periods of high demand. Security controls and access policies further enforce separation. Regular monitoring and scaling ensure optimal performance and reliability for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Oakland’s Intelligent Agent Software Service provides service usage metrics, including user activity, data volumes processed, system performance, and feature utilisation. These metrics are accessible via dashboards and regular reports, supporting transparency, optimisation, and compliance monitoring.
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data at any time using built-in export tools. Data can be downloaded in common formats such as CSV, Excel, or JSON, depending on the use case and configuration. Bulk exports and scheduled extracts are available for larger datasets. API access is provided for automated data retrieval and integration with other systems. All exports are subject to security controls and user permissions to ensure data protection. Detailed export instructions and support are included in the user documentation.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Oakland’s Intelligent Agent Software Service is hosted on leading public cloud platforms (Azure, AWS, GCP) and benefits from their robust infrastructure and high availability guarantees. We offer a standard service level agreement (SLA) of 99.9% availability, measured monthly. This covers core platform uptime, access to Intelligent Agent features, and data processing capabilities.; Planned maintenance is scheduled outside business hours and communicated in advance to minimise disruption. In the event that availability falls below the guaranteed SLA, affected users are eligible for service credits or partial refunds, calculated according to the duration and impact of the outage. Details of the refund process and eligibility criteria are outlined in our contract terms.; Continuous monitoring, automated failover, and disaster recovery provisions ensure rapid response to incidents and maintain service continuity. Users can access real-time status dashboards and receive notifications of any service issues.
• Approach to resilience: Oakland’s Intelligent Agent Software Service is designed for high resilience, leveraging the robust infrastructure of leading public cloud providers (Azure, AWS, GCP). Services are deployed across multiple, geographically separated datacentres to ensure redundancy and continuity in the event of localised failures.; ; Key resilience features include:; Automated failover between availability zones and regions, minimising service disruption.; Regular, encrypted backups with tested restore procedures.; Continuous monitoring and alerting for rapid incident response.; Disaster recovery plans with defined recovery point and recovery time objectives (RPO/RTO).; Strict change management and patching processes to maintain system integrity.; Logical separation of customer environments to prevent cross-tenant impact.; ; Physical datacentre security and resilience are assured through compliance with industry standards (CSA CCM v4.0, SSAE-18/ISAE 3402). Further technical details on datacentre setup and resilience measures are available on request.; This approach ensures that the service remains available, secure, and recoverable, even in the face of hardware failures, network issues, or other unexpected events.
• Outage reporting: Oakland’s Intelligent Agent Software Service provides transparent outage reporting through multiple channels:; ; Public Dashboard: Users can access a real-time status dashboard displaying current service health, scheduled maintenance, and any ongoing incidents or outages.; Email Alerts: Registered users receive immediate email notifications for service outages, planned maintenance, and incident resolution updates.; API Access: For integration with internal monitoring systems, an API is available to query service status and outage information programmatically.; Support Channels: Users can contact our support team via email or phone for direct updates and incident details.; ; All outage communications include details of the affected services, estimated resolution times, and progress updates. Post-incident reports are provided outlining root cause analysis and corrective actions taken.; This multi-channel approach ensures users are promptly informed and can take appropriate action during any service disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using role-based permissions and multi-factor authentication. Only authorised users, such as administrators, can access sensitive settings. Support channels require user verification before discussing account-specific information. All access is logged and regularly reviewed to ensure compliance and prevent unauthorised changes.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Oakland follows a robust Information Security Management System (ISMS) aligned with ISO 27001 and UK GDPR requirements. Our board-approved Information Security Policy sets out our commitment to confidentiality, integrity, and availability of data, with continual improvement as a core principle.; Policy Structure and Enforcement:; ; The Information Security Policy is supported by detailed policies covering access control, acceptable use, classification, incident management, remote working, cryptography, backup, and change management.; Each policy has a designated owner responsible for clarity, enforceability, and annual review. Changes require management approval and are communicated to all staff.; All staff, contractors, and associates must read and acknowledge policies annually, with compliance tracked centrally.; ; Reporting Structure:; ; Phil Bent, as Data Protection Officer, oversees policy implementation, compliance, and data protection matters.; Project Leads and Account Owners brief teams, maintain records, and ensure ongoing compliance at assignment level.; ; Assurance and Monitoring:; ; Regular internal audits, external assessments, and penetration testing are conducted.; Staff receive mandatory training and refresher briefings.; Policy exceptions are logged and managed.; ; This structure ensures policies are followed, reviewed, and enforced across all levels of the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Oakland tracks all service components via a centralised configuration management system, ensuring full lifecycle visibility and version control. Changes are managed through a formal, documented process: impact assessments cover functionality, performance, and security, including vulnerability scanning and compliance checks. All changes are reviewed by a Change Advisory Board, tested in controlled environments, and deployed using automated pipelines with rollback capability. Audit trails and monitoring ensure traceability and continuous improvement. Our approach is agile, client-focused, and underpinned by robust governance, enabling secure, sustainable delivery of intelligent agent SaaS solutions.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We proactively assess threats using regular vulnerability scanning, penetration testing, and threat modelling, referencing sources such as NCSC advisories, vendor bulletins, and threat intelligence feeds. Identified vulnerabilities are risk-assessed and prioritised. Critical patches are deployed within 24 hours; high and medium within agreed SLAs. All patching is tracked and verified in our configuration management system. Our process is aligned with CSA CCM v4.0 and SSAE-18 / ISAE 3402 standards, ensuring continuous monitoring, rapid response, and full auditability across our SaaS services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We employ continuous monitoring of logs, network traffic, and system activity using automated tools and anomaly detection to identify potential compromises. Alerts are triaged by our security team, with critical incidents escalated immediately. On detection, we initiate our incident response plan: containing the threat, investigating root cause, and restoring services. We respond to critical incidents within one hour, with all actions documented and communicated to stakeholders. Lessons learned are fed back into our controls to strengthen future resilience. Our approach aligns with recognised standards and supports rapid, effective mitigation of security threats.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate pre-defined, documented processes for common incidents, including security breaches, service outages, and data loss. Users can report incidents via a dedicated service desk, email, or online portal, ensuring rapid triage and escalation. Each incident is logged, categorised, and managed according to severity. We provide timely incident reports to affected users and stakeholders, detailing root cause, impact, actions taken, and preventive measures. Post-incident reviews drive continuous improvement. Our approach ensures transparency, accountability, and compliance with recognised standards, supporting swift and effective resolution of incidents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: David Derrick, Regional Director UKAM, LRQA Limited
• ISO/IEC 27001 accreditation date: Friday 10 May 2024
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001:2022 certification applies to the protection of information and data assets for our core services: Data Strategy, Data Governance, Data Platform, Data Analytics, and Quality & Operational Excellence, as well as internal support functions (HR, sales and marketing, IT operations, finance). Any activities, assets, or business units outside this scope, or not listed in our Statement of Applicability v2, are not covered. This includes services delivered by third parties, cloud platforms we resell (unless explicitly included in our certification scope), and any locations or functions not specified in the certificate or Statement of Applicability.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Matt Page, Managing Director Assurance - UK&I, BSI Group
• ISO 9001 accreditation date: Saturday 30 November 2024
• What the ISO 9001 doesn’t cover: Our ISO 9001:2015 certification covers the operation of a Quality Management System for the provision of quality, operational excellence, and data and analytics consultancy services. Any services, activities, or business units outside this scope, including non-consultancy offerings and third-party services not related to quality, operational excellence, or data and analytics consultancy, are not covered by our certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cf860cc5-6479-415a-8e84-3fbc2e4f202b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1871e9d-f7fb-42bf-bbfe-df3855b9268a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@weareoakland.com. Tell them what format you need. It will help if you say what assistive technology you use.