Core

Aurora IDAM Professional Services - CoreGov

Core have over 10 years’ experience in cloud identity management/identity synchronisation. Our large library of assets mean you get a base-build of Aurora that contains rules+policies that are the best practice from 200K+ user Active Directory environments, enabling seamless co-existence in legacy and cloud.

Features

  • Over 10 years experience in IDAM solutions from Microsoft/OneIdentity
  • Large knowledge base and code library to build from
  • Staff certified to deliver Microsoft and One Identity products
  • Automated deployment scripts for consistent and fast delivery
  • Consistent project delivery approach based on government standards
  • Azure Active Directory
  • One Identity ActiveRoles Server
  • Microsoft Enterprise Mobility + Security (EMS) suite
  • Legacy and cloud identity co-existence
  • Role based provisioning and access control

Benefits

  • Faster implementation time of cloud and IDAM solutions
  • Portal administration with policy based provisioning
  • System based on large enterprise best practice
  • Custom on-boarding in less than 6 weeks
  • Attribute consistency in your AD environment
  • Enable users to have one identity for legacy and cloud
  • Attribute transformation and correction
  • HR system integration for automated provisioning
  • One touch provisioning and deprovisioning
  • Audit reports on user actions for GDPR

Pricing

£395 to £1,695 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at webenquiry@core.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 9 8 2 9 6 3 0 5 2 6 7 5 5 7

Contact

Core Paul Saer
Telephone: +44 (0) 207 626 0516
Email: webenquiry@core.co.uk

Planning

Planning service
Yes
How the planning service works
Core have a proven onboarding program for Identity Management projects. It follows a requirements gathering and environment discovery phase, followed by high level and low level documentation before a base version of the toolset is put into the environment (PPE or Live). Customisation and identity sync generally takes a few weeks and then initial User Acceptance Testing can start.
Extensive system customisation generally is done as a follow up phase so the business can start to get initial value from the toolsets as soon as possible without waiting for all the 'nice to have' features which can be deployed in an agile approach.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • One Identity ActiveRoles Server
  • Microsoft Identity Manager (MIM) 2016
  • Microsoft Enterprise Mobility + Security Suite (EMS E3 and E5)
  • Azure Active Directory
  • Active Directory
  • Microsoft 365
  • Legacy applications

Training

Training service provided
Yes
How the training service works
Core provide end user training manuals and in person administrative level training.
Training is tied to specific services
Yes
Services the training service works with
  • OneIdentity ActiveRoles Server
  • Microsoft Identity Manager (MIM).

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Core's OneIdentity management solution helps organisations whose AD may not be cloud ready to implement an Identity Vault to act as an authentication and synchronisation point in between their AD and the Cloud. This IDM Vault approach as assisted some large central government clients to connect their 22,000 users to Office 365, Condeco and many other SaaS based solutions, all without making changes to their source Active Directory environments.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Core's Aurora platform
  • Enterprise Mobility + Security Suite (E3 and E5)
  • One Identity Active Roles Server
  • Microsoft 365
  • Azure Active Directory
  • AWS
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Core will complete full discovery on the customers existing identity estate and build a policy for deployment that will resolve existing identity and authentication issues. Core will fully test the customer specific deployment for capability and volume/velocity to meet customers specific needs before deployment.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Core support and manage Azure hosted servers running client software (OS Level only) as well as Core provided software and solutions for Identity Management, ActiveRoles and MIM. See our IaaS support entry for full details on non-IDM related support.

Service scope

Service constraints
For the best access to cloud hosted Identity Management Solutions Core recommend a VPN from the clients on premise data centre to Microsoft Azure. The IDM platforms are available externally if required, however internal sync traffic should be double encrypted over a VPN tunnel.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are dependent on the request raised. For Managed Services tickets, the response times for different request types are listed in the Service Description document.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
See rate card. Depending on chosen products and services.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Quest Software, One Identity, Beezy.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register
ISO/IEC 27001 accreditation date
15/04/2020
What the ISO/IEC 27001 doesn’t cover
Not Applicable
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
15/06/2020
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The CSA Star certification covers Microsoft Azure, Microsoft 365, Microsoft Dynamics 365 and Microsoft Dynamics CRM Online. Services not delivered on these platforms are excluded from CSA Star certification.
PCI certification
Yes
Who accredited the PCI DSS certification
Coalfire Systems Inc
PCI DSS accreditation date
29/07/2021
What the PCI DSS doesn’t cover
PCI DSS Certification is specifically for Microsoft 365 and Microsoft Azure hosted services, including OneDrive for Business and SharePoint Online. Services not delivered on these platforms are excluded from PCI DSS certification.
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

All Core solutions are hosted in the Microsoft Cloud platform, which is currently 79-93% more energy efficient than a traditional on premise datacentre. Currently over 60% of energy used in Microsoft Cloud datacentres is renewable, Microsoft have pledged to be carbon negative by 2030.

Core runs no on premises IT infrastructure and all internal services are cloud-based, ensuring that all service compute is done using high efficiency hardware and powered by renewable energy. It reduces the demand for mined precious materials, manufacturing and road transportation impacts associated with acquiring and receiving private infrastructure, as well as overall energy consumption inefficiencies of running infrastructure that may not be being optimally utilised.

Core advocates and supports the adoption of Hybrid Working to reduce unnecessary travel and associated emissions, reduce our corporate office footprint and support flexible working practices for our teams.

All Core staff are issued with modern Energy Star rated laptop devices which typically consume 2/3 less electrical power than desktop computers. 95% of Core staff work remotely on any given day, reducing the overall load on public transport infrastructure, helping to reduce overall emissions.

In addition to the above, Core is also taking steps to reduce the environmental impact of our hybrid working operations.

In early 2022, we completed an audit of all end user devices in use across the company and calculated the carbon footprint generated as they are used to deliver our business outcomes, and we are currently developing a program to not only offset this in a properly accredited scheme, but to provide offerings to support our customers and partners to be able to easily do the same.

Microsoft, with their commitment to reaching net zero emissions by 2030, will enable Core to become a net zero emissions organisation in the same timeframe.
Covid-19 recovery

Covid-19 recovery

Core changed our operational policies to protect our staff during the Covid 19 pandemic, and to help our customers to continue to build and develop services to support a hybrid workforce.

We provide solutions to help customers make the most of remote working, including the ability to support and manage services without having to travel to specific office locations. However, these solutions also seamlessly enable users to work in the office environment too.

This includes full collaboration and communication solutions and employee wellbeing platforms to ensure that staff are supported and included, regardless of their location.

Our solutions will help customers to continue to work with no impact on user productivity in the event of a future wave of Covid-19 causing health concerns or impacting travel or office attendance capability, such as lockdown or if a member of staff tests positive for Covid-19.
Tackling economic inequality

Tackling economic inequality

Core is a London Living Wage accredited employer, ensuring that our staff members are able to live and thrive in their life outside of work (Decent work and Economic Growth)
We are an inclusive employer, hiring people based on their talents and capabilities, regardless of any other factors (Gender Equality and Reduced Inequalities)
Core hires new entrants to the employee marketplace where possible, such as graduates, then trains and develops them to start their IT career journey with Core, building skills and experience (Decent work and Economic Growth)
Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities)
Core is continually hiring staff as our business grows and develops. We currently have open roles in both London and Gdansk, and every new contract, such as this one, secures existing employment and presents opportunities for us to continue to grow our team. (Decent work and Economic Growth)
Core funds training and development of all staff and encourages involvement in programmes that enable us to continuously develop our technical acumen. (Decent work and Economic Growth)
Every employee at Core has a vested stake in our business success, all qualifying post probationary employees participate in an Enterprise Management Incentive where they have an equity stake in the Core business (Decent work and Economic Growth)
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing)
Every member of permanent staff is enrolled in the company’s Pension Scheme (Decent work and Economic Growth)
Equal opportunity

Equal opportunity

We are an inclusive employer, hiring people based on their talents and capabilities, regardless of any other factors (Gender Equality and Reduced Inequalities)
Core hires new entrants to the employee marketplace where possible, such as graduates, then trains and develops them to start their IT career journey with Core, building skills and experience (Decent work and Economic Growth)
Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities)
Core funds training and development of all staff and encourages involvement in programmes that enable us to continuously develop our technical acumen. (Decent work and Economic Growth)
Every employee at Core has a vested stake in our business success, all qualifying post probationary employees participate in an Enterprise Management Incentive where they have an equity stake in the Core business (Decent work and Economic Growth)
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing)
Every member of permanent staff is enrolled in the company’s Pension Scheme (Decent work and Economic Growth)
Wellbeing

Wellbeing

Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities)
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing)
Core conducts frequent Employee surveys, collecting feedback from our team on how the business can adapt or improve, internally or externally. We get good engagement from this process and all employee feedback is reviewed, discussed and implemented where appropriate. (Good health and Wellbeing)

Pricing

Price
£395 to £1,695 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at webenquiry@core.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.