Symatrix Ltd

Oracle PeopleTools and PeopleSoft HCM Upgrade

Symatrix provides a proven approach for technology upgrades to the Oracle PeopleTools and PeopleSoft HCM Suite. Many Clients have skills in-house so Symatrix' proven approach works with Symatrix undertaking all iterations of the technology upgrade or Symatrix undertaking the first iteration with knowledge transfer to our Clients for subsequent iterations.

Features

• Technology upgrade or point release upgrades
• Technology upgrades are run as projects
• Requirements analysis to identify environments, customisations, extensions and existing frustrations
• 3 iterations of a technology upgrade –development, testing, production
• Additional iterations can be planned if required
• Symatrix undertake 1st iteration
• Knowledge transfer if Client wishes to undertake further iterations
• New functionality can be adopted as a phase 2
• Hosting services for PeopleSoft delivering security and control
• ISO27001 accredited for data security underpinned by ITIL best practice

Benefits

• Proven approach that is tailored to the Client
• Utilises the Client’s existing skills
• Experience of working with 3rd party hosting providers
• Experience of working with Oracle On Demand Service
• Symatrix methodology ensure quality and consistent approach
• Ensures existing solution is working before rolling out new functionality
• Focus on hypercare to ensure stability moving towards BAU
• Options to add Payroll Services to deliver greater value
• Options to add DBA Managed Services to optimise your investment
• Options to add Symatrix Managed Services to reduce internal workload

£350 to £1,850 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charles.courquin@symatrix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

198389558773192

Contact

Charles Courquin
07801977693
charles.courquin@symatrix.com

Planning

• Planning service: Yes
• How the planning service works: Symatrix has a wealth of experience of implementations and upgrades of Oracle PeopleTools and PeopleSoft. Our planning services begin with an understanding of the current landscape e.g. identifying the number of existing environments, applications used on those environments, customisations and extensions and areas of functionality that are lacking or causing frustration. We then look at the Client’s business calendar e.g. any change freezes, key business events such as salary reviews, availability of the key members of staff required for the project.; ; Requirement analysis workshops are scheduled together with the set up of the project governance and agreement of the roles and responsibilities.; ; The outcome of this stage is a fully scoped project documented and signed off by all parties with the associated project governance, agreed roles and responsibilities, project plan, risks, issues, dependencies and costs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Oracle PeopleSoft

Training

• Training service provided: Yes
• How the training service works: Symatrix has a wealth of experience in providing training and user adoption services in the Public Sector, covering the whole suite of Oracle HCM Cloud, E-Business and PeopleTools and PeopleSoft HCM. At Symatrix we recognise that training at all staff levels is critical to the success of a project and the business. We deliver both generic and bespoke training. Our training services include; Training Needs Analysis, input into Training Plan, deliver generic training, deliver bespoke training tailored for your configuration, conduct knowledge transfer sessions, train the trainer or end user.Training can be delivered to Groups or 1:1. The benefits of this service include; Generic training /demonstrations - to increase user awareness of the functionality available, bespoke training - reflects actual business process and configuration implemented, and reflects the roles (Business Specialists, Managers, Employees) and implemented environments thus improving adoption and enhancing productivity. training can be delivered on-site classroom, live remote training, video on demand with supporting customised documentation. In our experience, our training has helped improve end user adoption of HCM Cloud and E-Business.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle PeopleTools
  • Oracle PeopleSoft HCM

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The migration to the upgraded technology platform will undertake the iterations detailed below. Each iteration will be timed so an accurate forecast of the downtime required for Production can be made. Each environment will be cloned from Production before commencement of the upgrade to minimise risk when Production is upgraded.; ; Environment 1 - Development – upgrade, development fixes for customisations if required and system testing; Environment 2 - SIT and UAT – upgrade, system integration testing, user acceptance testing ; Environment 3 - Production – final upgrade with system downtime being planned and scheduled in advance; ; Additional iterations can be undertaken.; ; In our experience new functionality is implemented and rolled out as a phase 2 as it is important to ensure that the existing configuration and extensions have been upgraded successfully. This would be in planned in collaboration with the Symatrix project team.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle PeopleTools
  • Oracle PeopleSoft

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance is embedded within the Symatrix implementation methodology. Many of our projects have 'gates' that have to be passed before progressing to the next stage of the project. For each gate there are entry and exit criteria which must be adhered to. Symatrix work with our Clients to ensure that the gate criteria has been met and therefore the project can proceed as planned. Performance testing is dependent upon the hardware specifications outlined by Oracle and the network bandwidth supplied by the Client. For each iteration Symatrix recommend that the performance of the environment is tested to ensure the user experience is not affected.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: In addition to the standard Oracle Support Services, Symatrix provide additional support covering Functional, Technical, and Environment Management services across Oracle HCM Cloud and Oracle E-Business. The support teams are based in Manchester and are HR professionals, consultants or ex-Oracle super users and have a minimum of 5 years’ experience. The service is underpinned by contractual SLA’s and ITIL best practice process and covers both a reactive resolution management of all issues from “how do I….?” queries to complex integration and bug fixing. Regular service reviews are held to review performance and MI analysis. Our support service includes: Functional support including ‘how do I?’ queries, technical support including ‘how do I?’ queries, manage Oracle service requests, regular service reviews Additionally, we can also offer Environment Management services. Environment Management services cover use of environment, who has or needs access and when do they need access and planning new releases. The benefits of this service include, experienced support team, ability to ask ‘how do I’ questions, contractual SLA’s, ITIL best practice processes, single point of contact for Cloud and E-Business queries and escalation within Oracle if required. Customers have a choice of the service level required.

Service scope

• Service constraints: Oracle E-Business

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Symatrix has contractual SLA’s based on the severity of the issue being logged.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: In accordance with the ITIL framework, Symatrix provide first line support (basic/common assistance); second line support for more complex tasks; and third line support for external services or highly technology-specific issues for Managed Services. Symatrix provide a full managed support service for operations and this ranges from simple first line questions on 'How do I?' through to a fully managed outsourced payroll service. The support covers technical, functional and operational account management.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ORACLE

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/11/2013
• What the ISO/IEC 27001 doesn’t cover: Areas outside of Symatrix’ direct control, such as our Clients’ or trading partners’ systems are not encompassed by our ISMS.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Symatrix has recently created an Environmental Social Governance action plan to ensure that we can meet UK and International standards and support our customers as they strive to meet their ESG targets. Our plan is sponsored by a board member and the ESG governance team meets monthly to ensure progress against our objectives are being made. Our current targets are as follows We will adopt the SBTI targets for SMEs to support client objectives We will have a target that we will use all major supply chain partners to have 100% commit to Carbon Net Zero (Oracle, Microsoft and Salesforce) We will complete CDP supplier survey when asked by our clients A CSG Governance process will be monitored at Monthly Symatrix Exco board We will commit to using renewable energy at our key office locations of Manchester We will use environmentally safe and sustainable energy sources to meet our needs and currently operate on a green energy tariff for our Manchester office We have included environmental issues in as part of all employee mandatory training programmes and encourage the implementation by all company staff of sound environmental practices.

  Covid-19 recovery

  Symatrix operate a sustainable commuting policy. Additionally, we have a service in place via a third party in our Employee Assistance Programme for our people to use if they are struggling in any way with COVID recovery. This is a scheme where all employees have access to a counselling scheme and is available to employees 24 x7. Our customer approach to date has been in ensuring we have maintained operational support and provided flexibility to our clients as they transitioned to remote ways of working during the pandemic and likewise, we continue to provide flexibility in operations as they move to hybrid ways of working in recent months.

  Tackling economic inequality

  Symatrix places great value on training and development. We have been pro-active for a number of years in use of the UK apprenticeship scheme and graduate recruitment. We have a structured development plan to support our colleagues as they gain new skills and help deliver services to our clients. As an Oracle Certified Partner we are able to give all employees access to specialised training, learning and development as well as any crucial soft skills needed in order to be the best in their area of expertise. We run skills training sessions once every 6 months for employees across our customers to provide new capabilities and opportunities for new roles within the organisation. We have published white papers and released blogs into the business community on payroll advice as Government rules around tax changes and continue to do so.

  Equal opportunity

  Symatrix firmly believe in treating people fairly and equally and abide by the discrimination law so that our people are not treated unfairly due to aspects such as sex, ability, age and this is detailed in our employee handbook and recruitment policy. We are committed to providing and promoting equal opportunities. We aim to treat employees and applicants equally regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (“Protected Characteristics”). We aim to provide equal opportunities and avoid discrimination in all aspects of employment and to ensure that the talent and skills of all individuals are maximised. Our approach applies to recruitment, terms and conditions of employment (including pay), appraisals, promotion, disciplinary and grievance procedures and training. Part-time and fixed-term staff are treated the same as comparable full-time or permanent staff and enjoy no less favourable terms and conditions (pro rata where appropriate), unless different treatment is justified. Everyone has a role to play in ensuring that equal opportunities are provided in accordance with this policy. All managers set an appropriate standard and must proactively promote equal opportunities. We are committed to ensuring that managers understand the importance of equal opportunities and that they have an awareness of best practice in this regard. We will provide appropriate training on equal opportunities relevant to the role of each manager. With regard to disability if employees are disabled or become disabled, we encourage them to tell us about their condition so that appropriate support can be offered. As part of our ESG governance, we are updating our Child labour statement, Human rights policy and prohibition to all forms of modern slavery statement which are being added to our Employee Handbook and recruitment policy.

Pricing

• Price: £350 to £1,850 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charles.courquin@symatrix.com. Tell them what format you need. It will help if you say what assistive technology you use.