QuickCase

Professional Services

QuickCase provides bespoke professional services for custom development and integration, in the field of case management. These include, but are not limited to, business analysis, software engineering, testing, training, delivery and platform services, including DevOps (AWS, PALZ).

Features

• Business Analysis
• Delivery Management
• Architecture
• Testing/Quality Assurance
• Software Engineering
• Technical Design
• Project Management
• Programme Management
• Service Design
• User Research

Benefits

• Improves user experience
• Collaborative development
• Iterative design and development
• Fast feedback

£400 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@quickcase.app. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

198581081226337

Contact

Jonathan Sharpe
07500988810
sales@quickcase.app

Planning

• Planning service: Yes
• How the planning service works: Full implementation planning will be provided for the Case Management system, resulting in clear, iterative plans with measurable outcomes for each delivery stage. QuickCase adopts a pragmatic Agile delivery approach, flexible enough to adapt to the organisational environment of our partners and customers. We prefer Agile, but we don’t preach it. We’re adaptive and responsive. We demonstrate working software often. We take feedback, absorb it and continuously improve. Our team certifications include Agile Practitioners (Scrum Alliance), Prince2 Project Management, Applying Knowledge Management, Scaled Agile (SAFe).
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: The QuickCase team provides on-site, face-to-face group training sessions. QuickCase has video training assets previously provided to customers. https://www.youtube.com/watch?v=Y6hdu98VQ3M&t=3s QuickCase can also provide one-on-one training for up-skilling of client colleagues. We also provide IT landscape roadmaps for customers.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: QuickCase has significant experience of legacy migration, from on-premise to cloud and between cloud providers, for example from AWS to GOV.UK PaaS and away from GOV.UK PaaS more recently. In addition, our product is cloud-agnostic, which ensures buyers are not locked in to any specific cloud provider and can migrate easily as required. A migration plan will be provided for moving from existing solutions to the self-hosted case management product.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The QuickCase project team has significant experience building quality assurance into every level of the SDLC, from high unit test coverage of all software, accessibility-driven automated tests of user interfaces, all enforced as quality gates by CI/CD pipelines. This approach is complemented by thorough manual and exploratory QA. We have embedded our test engineers with the client teams, for closer test alignment. The project team is experienced in the use of a range of performance testing tools.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Other
• Other security services: Complementary services for security design/strategy, for our product domain

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: A number of different support models can be offered to meet your needs. Standard Support is via a ticketing system. Service manuals will be developed with the customer, with agreed SLAs and support model, priority levels and ticket types specific to your needs. We provide an account manager on all G-Cloud engagements with responsibility for ensuring customer objectives are met, and for addressing any issues with service delivery. Our account managers act as an escalation point to respond to issues beyond the control of the team providing the service. Account management is included within our service pricing. Service levels will be agreed with each customer individually. We align with ITIL principles for service support.

Service scope

• Service constraints: QuickCase is an agile business that prides itself in offering clients bespoke solutions, as part of which we are dedicated to identifying and working towards removing any client-identified constraints.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Specific SLAs are negotiable per client engagement. As an example, base SLAs are: ; -First response time between 2 - 48 hours depending on Incident Level. -Resolution time between 1 - 30 days depending on Incident Level. ; 9-5pm, Mon-Fri, cloud support team via ticketing system.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Support levels: A number of different support models can be offered to meet your needs. Standard Support is 9-5pm, Mon-Fri, via a ticketing system.; Costs vary depending on the specific client requirements.; We provide both technical account managers and cloud support engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 07/09/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  QuickCase is a 100% paperless company, using digital-only solutions instead. We are a remote-working organisation, reducing our carbon footprint and using public transport when required.

  Wellbeing

  QuickCase considers the wellbeing of it's employees and associate contractors. We check in on our colleagues and provide flexible working options for all. This includes early-parenting support. QuickCase also takes Psychological Safety very seriously. We conduct surveys with all of our associates quarterly and continuously assess the results.

Pricing

• Price: £400 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@quickcase.app. Tell them what format you need. It will help if you say what assistive technology you use.