BARRIER NETWORKS LIMITED

Barrier Networks Centri for SIEM Managed Security Service (USM Anywhere)

Our Managed SIEM Service provides customers with first-class security expertise, advanced threat intelligence, efficiency and automation. Our cyber security experts are well placed to manage the system effectively ensuring that security incidents and breaches are handled swiftly and accordingly.

Features

• SIEM and Log Management
• Asset Discovery
• Cloud, Host and Network Intrusion Detection System (IDS)
• Machine Learning (ML) & Artificial Intelligence (AI)
• User and Entity Behavioural Analytics (UEBA)
• Pre-configured Correlations / Use Cases Available
• Highly Customisable Correlations and Usecases
• Incident Response (IR) Support
• Security Orchestration, Automation, and Response (SOAR)
• Threat Intelligence

Benefits

• Reduce Business Risk
• Reduce the Time to Detect and Respond to Incidents
• Reduce Time taking Investigating False Positives
• Increase Return On Investment in Security Tooling deployed
• Identify Previously un-monitored Anomalous or Malicious Behaviour
• Increase visibility: Identify Previously un-monitored Anomalous or Malicious Behaviour
• Replace Existing investments in Vulnerability Scanning and Asset Scanning
• Streamline compliance reporting, including GDPR, PCIDSS and ISO27001

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

198703501301028

Contact

Iain Slater
0141 356 0101
sales@barriernetworks.com

About the service

• Service categories:
  • Systems Infrastructure Software
    • Security
      • Endpoint security
        • Endpoint security
      • Security analytics
        • Security analytics
      • Data security
        • Information protection
      • Governance, risk and compliance
        • Governance, risk and compliance
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1: 30 Minutes; Priority 2: 1 Hour; Priority 3: 24 Hours; Priority 4: 48 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: 24x7 Threat Detection and Response: Operational within the boundaries of the Centri for SIEM Service Level Agreements. Each customer is assigned an Account Manager, Serviced Delivery Manager and Technical Contact.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: New customers purchase an initial work package of professional services which leads the customer through a structured onboarding project delivered in the first few weeks. This includes workshops, training and documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We have not formally tested our onboarding/offboarding documentation against WCAG/EN 301 549, but we design it to be accessible: structured headings, plain language, descriptive links, and text-based content compatible with screen readers. We can provide alternative formats (e.g., large print or guided support) on request.
• End-of-contract data extraction: You can download your raw logs at any time. If you do not renew your subscription, we will keep the raw logs for 90 days after your subscription expires, giving you a grace period to restart your service. After 90 days, your data will be destroyed.
• End-of-contract process: All Software functionality is provided for the duration of the contract with Barrier Networks. If your subscription expires and you decide not to renew, your USM Anywhere instance will be decommissioned 14 days after the expiration. All data, including asset information, orchestration rules, user credentials, events and vulnerabilities (hot storage), and raw logs (cold storage), will be destroyed. Bespoke off-boarding requirements can be purchased separately.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The service is highly customisable this will be done at the point of implementation and throughout the contract at the customers request.

Scaling

• Independence of resources: Each subscription is assigned a unique subdomain, and sensors/agents connect to the service using their own certs over TLS. This creates a clean boundary for access and data handling per customer. Subscriptions have a monthly usage limit.

Analytics

• Service usage metrics: Yes
• Metrics types: Service tickets raised, responded to and performance to SLAs. Log volume, event volume, alarm volume, incidents responded.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: LevelBlue USM Anywhere

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Self-service via the portal or by a Services Request.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • PDF
  • JSON
  • Raw Logs
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Plain Text
  • Syslog
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Service is hosted in AWS and delivers 99% availability
• Approach to resilience: The USM Anywhere cloud instance is deployed in one of the Amazon Web Services (AWS) endpoint regions based on your location. Your data in USM Anywhere is treated as highly confidential, and only a select few LevelBlue staff members have access. This group of employees uses multi-factor authentication (MFA) to access the LevelBlue Secure Cloud. Strict internal controls and automation enable support for the service while minimizing administrative access.; LevelBlue also has a formal information security program that implements various security controls to the National Institute of Standards Technology (NIST) Cyber Security Framework. Key controls include: Inventory of Devices, Inventory of Software, Secure Configurations, Vulnerability Assessment, and Controlled Use of Administrative Privileges. Additionally, LevelBlue conducts security self-assessments on a regular basis. USM Anywhere offers secure long-term log retention, known as cold storage. By default, USM Anywhere stores all data associated with a customer’s subdomain in cold storage for the life of the active USM Anywhere subscription at no additional charge, while LevelBlue TDR for Gov customer data are kept for three years or longer (if requested).
• Outage reporting: A public dashboard; email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are governed by role based access control. Support access is via registered accounts
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Your data is treated as highly confidential, and only a select few staff members have access. This group of employees uses multi-factor authentication to access the Secure Cloud. Strict internal controls and automation enable support for the service while minimising administrative access. Our SOC is subject to a formal information security program that implements various security controls to the NIST Cyber Security Framework. Key controls include: Inventory of Devices, Inventory of Software, Secure Configurations, Vulnerability Assessment, and Controlled Use of Administrative Privileges.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes and configuration management follow ITIL V3 best practice.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All external facing services are subject to monthly vulnerability scans. Patching takes place monthly with emergency patching taking place within 1 week of the vulnerability detection. In extreme circumstances and to protect the security of the organisation and customer, Barrier Networks will patch on the same day.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our SOC provides Intrusion Detection Vulnerability Assessment and security alerting for malicious activity. IDS and Network Monitoring component provides real-time detection of security incidents. If an intrusion/breach is detected, a security alert is issued which generates an automatic ticket within the SOC Helpdesk software. These tickets are classified based on the Priority. Our incident response process is designed in alignment with NIST Special Publication 800-61 Revision 2 and is a service that is available to customers.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Incident Response Service for managing security incident and is based on NIST Special Publication 800-61 Revision 2 . Incidents are logged with a unique case reference number and tracked from triage through to resolution via our service desk platform. We have pre-approved processes / changes for certain tasks, however day to day operation is bespoke per customer and may change depending on the organisation’s needs. Users can report incidents via email, web or telephone. Reports are provided via email upon request. Major incident reports are provided within 48 hours of the incident resolution. Updates available upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Initial 2 week trial of up to 500GB ingestion, free of charge.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 7 June 2023
• What the ISO/IEC 27001 doesn’t cover: Our certificate uses Statement of Applicability Version 1.3 (29 April 2025) but does not include exclusions or controls not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau
• ISO 9001 accreditation date: Sunday 2 June 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Cbaed41f-aa61-4059-8968-3775daaa83a4
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Ff1c64fb-7750-4095-8fbb-45aadf87260c
• Other security certifications: Yes
• Any other security certifications:
  • CREST – SOC (Security Operations Centre)
  • CREST – Penetration Testing
  • NCSC - Assured provider of Cyber Incident Exercising
  • NCSC - Assured Cyber Incident Response (CIR) Standard Level

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.