PURIFY TECHNOLOGY LTD

Microsoft Teams Integrated Cloud Contact Centre Solution and Managed Service

Offering Microsoft Teams integration: the solution brings advanced contact centre features to Microsoft Teams, offering customer experience optimisation, omnichannel communication , a dialogue management platform, personal IVR, intelligent skills-based routing, presence management, realtime dashboard analytics and data-driven dashboard reporting, customisable workflows, compliance and security and workforce engagement management integration.

Features

• Omnichannel Communication functionality (manage dialogues across multiple modalities)
• Dialogue Management processes and management systems to manage customer-agent conversations
• Skills-Based Call Routing: align calls to expertise via intelligent routing
• Integrated presence management: display agent availability; monitor agent availability
• Realtime dashboard reporting: analysis of KPIS, alignment with SLA
• CRM integration: Dynamics integration, Salesforce integration, Zendesk integration
• AI: chatbot interactions, intelligent voice routing, realtime sentiment analysis,
• Customisable business rules workflows - requirement alignment with business needs
• Compliance standard adherence. Security standard adherence. Data protection standards.
• Sacalable contact centre. Respond to call surges. Avoid service degradation

Benefits

• Seamless and personalised customer experience across various communication channels
• Customer engagement options: multimodal dialogues and intelligent routing
• Optimise agent productivity. Improve agent efficiency. Skills alignment.
• Streamline internal communication. Optimise external communication. Intelligent collaboration.
• Multichannel automation: optimise agent efficiency. Reduce agent workload.
• Realtime activity monitoring. Monitoring assistance. Inform resource allocation.
• Customer service success. Align to business objectives. Customised experience.
• Higher first-contact resolution rates. Reduce call transfers. Reduce multiple transfers.
• Dynamic adaptation. Flexible workforce management. Adapt to needs.
• Data-driven predictive analytics. Early issue resolution. Prevent issue escalation.

£1,355 a licence a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@purify-tech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

198703519288316

Contact

Dave Prior-Jones
0203 795 5711
sales@purify-tech.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Teams
• Cloud deployment model: Public cloud
• Service constraints: Maintenance windows will - where possible - be scheduled during off-peak hours (outside of regular working hours - typically during evenings, nights, or weekends when fewer users are accessing IT systems) to minimise disruptions. These maintenance windows are necessary for updates, patches, and system improvements.
• System requirements:
  • Microsoft Teams
  • SharePoint Site Collection
  • Database Server - Microsoft SQL Azure database
  • SIP Domains
  • Firewalls opened for Purify-Anywhere365

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: A full service desk platform is available during normal working hours (8.00 – 18:00), Monday to Friday, excluding bank holidays and national holidays. Tickets can be raised to this system via email, our helpdesk web portal or via a support telephone number. For high impact incidents, time to respond will be 1 hour, with a resolution time of 8 hours. Medium requests will receive a response within 2 hours, with a resolution time of 12 hours. Standard requests will receive a response within 4 hours, with a resolution time of 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Purify Voice Support managed service support is a required add-on to the service. ; A full service desk platform is available during normal working hours (8.00 – 18:00), Monday to Friday, excluding bank holidays/national holidays. This costs £8 pu/pm. A 24/7 option is available if required at £12 pu/pm.. Tickets can be raised to this system via email, our helpdesk web portal or via a support telephone number. Response times for the standard and the 24/7 options are the same. For high impact (P1) incidents, time to respond will be 1 hour, with a resolution time of 8 hours. Medium requests (P2) will receive a response within 2 hours, with a resolution time of 12 hours. Standard requests (P3) will receive a response within 4 hours, with a resolution time of 24 hours. ; Priority 1 cases are for severe impact issues, typically widespread failure, or issues significantly hampering normal operation for multiple users; Priority 2 cases are issues that require resolution in a timely manner and may consist of a single user. ; Priority 3 cases are for matters that do not have an immediate impact on a customer, or where we expect that responses from a customer will be delayed.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: From contract inception, a dedicated account manager is assigned to the client to ensure that all requirements are captured and that the service is configured to meet client needs. ; We can provide a range of training and support, including: ; 4-week early life support for all migrated locations. This is included at no extra cost. ; Costed training options including: remote training and adoption sessions for end users; remote admin training for technical and support staff; technical and end user training. Training costs are outlined in the pricing document. ; ; As part of the optional Voice Managed Service offer, we also provide our Purify Teams App - Voice - to provide end users with on-demand support. This app includes a comprehensive set of resources to enable users to “self-help”. Voice comprises a collection of videos, PDFs, courses, and quiz resources we created in-house. It can be tailored to our customers’ needs and offers full search functionality to help users find a particular video or topic they require. The videos are all bite-sized, allowing users to get the information they need quickly.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Purify-Anywhere365 Teams phone and contact centre services are provisioned into the Customer's Microsoft 365 tenancy. Customer's therefore retain and manage their own data.
• End-of-contract process: If an organisation wishes to terminate the service at the end of the contract, 30 days’ notice is required.; In terms of back-up data and transfer thereof, all data is held on the Customer’s tenancy, but we can, if required, provide - at no cost - a copy of the configuration script in .csv format. The configuration script is a set of instructions written in a scripting language to define and customise the settings or parameters of the Purify-Anywhere365 deployment.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Purify-Anywhere365 Authentication allows internal users to login with their own Microsoft 365 credentials. This provides a familiar interface for your end-user, additional security and will optionally follow your multi-factor authentication. Agents will access call queues via an intuitive interface; supervisors and managers will be provisioned with access to live reports via a web wallboard and PowerBI dashboards. Customers can interact with the service via a range of modalities - call, chat, SMS, email, No customer login is required for these external users of the service.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Purify-Anywhere365 Microsoft Teams Attendant is compatible WCAG 2.1 AA and JAWS ("Job Access with Speech"). Significant testing has been carried out on call centre tasks for compatibility with JAWS.; JAWS is a screen reader for Microsoft Windows allowing blind/visually impaired users to read the screen either with text-to-speech output or by a refreshable Braille display.; The testers used JAWS with a Braille keyboard and a separate earpiece on which the spoken text from JAWS can be heard. The testers were able to operate the call centre application without a mouse but with a keyboard. Users of JAWS can complete the following tasks: ; Answering calls,; Copy to history and phone number,; Change status,; Check information of the current call,; Putting conversations on hold,; Search in the guide,; Record and transfer calls,; Retrieve transferred calls,; Search in the directory,; Perform call transfers using only the keyboard,; Initiate call transfer,; Clear and audible prompts for guidance,; Keyboard navigation for on-screen elements,; Correction of input errors via keyboard,; Confirm transfer success with clear audio feedback,; Audible error messages with guidance for issue resolution,; Retrieve calls and switch between standing calls,; When performing contact searches within the application, have a more efficient way to navigate.
• API: No
• Customisation available: Yes
• Description of customisation: Purify-Anywhere365 users can leverage the configuration management portal to customise call flows, routing strategies, and other telephony-related parameters. Dialogues and scripts can be personalized for a tailored interaction with callers, incorporating custom greetings, IVR scripts, and automated responses.; ; Integration with external systems, such as CRM tools and databases, is possible, allowing organizations to streamline their workflows. Customization of the user interface, including branding, layout adjustments, and personalised views for agents, contributes to a more user-friendly experience. Users can also adjust roles and permissions to control access to different features and ensure security.; ; Purify-Anywhere365 supports multiple languages, enabling businesses to provide a localised experience for users and callers. Automated processes, such as setting up automated responses and call routing based on specific criteria, enhance workflow efficiency. ; ; Authorised users can be permissioned to customise the service.

Scaling

• Independence of resources: Scalability: Purify-Anywhere365 employs a scalable architecture that can dynamically allocate resources based on demand. This ensures that even during periods of high usage, there are enough resources available. ; Resource Management: The platform employs sophisticated resource management techniques to prioritise critical tasks/allocate resources efficiently. ; Redundancy and Failover: Purify-Anywhere365 has redundant systems in place to ensure high availability and fault tolerance. In the event of a hardware failure or other issue, the system can failover to backup systems seamlessly, minimising disruptions for users.; Performance Monitoring and Optimisation: Continuous monitoring of system performance allows Anywhere365 to identify bottlenecks and areas for optimisation.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics include uptime, response time, incident resolution time, scalability, user adoption, security compliance, feature adoption, license utilisation, integration efficiency, and customer support data.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Anywhere365 contact centre

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Purify-Anywhere365 Teams phone and contact centre services are provisioned into the Customer's Microsoft 365 tenancy. Customer's therefore retain and manage their own data.; They can export their data in a variety of open formats.
• Data export formats: Other
• Other data export formats:
  • SQL server
  • Oracle
  • Flat (text) files
  • Excel
  • Access
  • ODBC
  • Azure Blob Storage
  • PostreSQL
  • MySQL
• Data import formats:
  • CSV
  • Other
• Other data import formats: Azure SQL database

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability Target: The target availability for the service is set at 99% uptime, calculated on a monthly basis.; Measurement Period: Availability will be measured monthly, starting from the first day of each calendar month and ending on the last day of that month.; Downtime Calculation: Downtime is calculated as the total minutes of unscheduled service unavailability during the measurement period.; Exclusions: Scheduled maintenance windows, announced in advance, are excluded from the calculation of downtime.; Remedies for Breach: In the event that the service falls below the agreed-upon availability level:; If availability is between 99.0% and 99.9%, we will provide a service credit equal to 1% of the monthly service fee.; If availability is below 99.0%, we will provide a service credit equal to 2% of the monthly service fee. The service credits can be used for supplementary services.; Customer Responsibilities: Customers must promptly report any service unavailability to Purify to ensure accurate calculation of downtime.; Force Majeure: Downtime resulting from force majeure events, including but not limited to acts of nature, war, or government regulations, is excluded from this SLA.
• Approach to resilience: Available on request
• Outage reporting: Customers can subscribe to/visit the public status pages provided. We are alerted to outages and, once we are aware of an outage, our senior technicians inform key stakeholders who have been identified as key contacts immediately by phone/Teams chat message.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: We implement rule-based access control (RBAC) to grant access privileges based on job roles, responsibilities, and least privilege principles.; We work with the client to define roles/individuals with appropriate permissions for accessing management interfaces and support channels,
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Qualitas Veritas
• ISO/IEC 27001 accreditation date: 22/05/2023
• What the ISO/IEC 27001 doesn’t cover: Physical Security for Facilities:; We are a remote company without a dedicated physical office space.; ; Visitor Management:; As we operate entirely remotely with no physical office space, controls related to visitor management are excluded from the scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Our Technical Director is responsible for overseeing our overall information security strategy, policies, and programs.; The Technical Director reports directly to the executive leadership team and provides regular updates on our security posture, risks, and compliance status. We have an information security policy that reflects our commitment to information security.; We have implemented a risk assessment process to identify, assess and manage information security risks. ; We have policies addressing security aspects of employment, such as background checks, security training, and clearances.; We have procedures for reporting, assessing, and responding to information security incidents.; We have plans and processes to ensure the continuity of information security measures in the event of disruptions or disasters.; We have procedures for ensuring that we comply with relevant laws, regulations, and contractual obligations related to information security.; We have policies and processes to raise awareness and provide annual training to personnel regarding information security.; We have processes for monitoring and measuring the effectiveness of the overall Information Security Management Systems (ISMS).; We conduct regular internal audits to assess the compliance and effectiveness of the ISMS.; We have periodic reviews by management to ensure the continued suitability, adequacy, and effectiveness of the ISMS.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have clear and comprehensive policies and procedures for configuration and change management and a robust change approval process. We use version control systems to track changes, roll back to previous versions if necessary, and maintain an audit trail. Thorough testing and validation of changes occur in a controlled environment before deployment to production. We have developed an incident response plan specifically for handling security incidents related to configuration and change management. We have implemented continuous monitoring of configurations and changes to quickly detect and respond to any anomalies or security breaches.; We conduct regular security assessments and vulnerability scans.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scans are conducted quarterly and after significant changes. We use automated scanning tools to regularly scan for vulnerabilities. We stay informed about threats through threat intelligence feeds.; We assess the severity and potential impact of identified vulnerabilities and prioritise these based on risk. We have established a process for timely and effective remediation of identified vulnerabilities. This may involve applying patches, configuring security controls, or implementing compensating controls. We have a robust patch management process to promptly apply security patches/updates. Patch deployment is prioritised based on severity of vulnerabilities, criticality of affected systems, and potential impact on operations.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We identify potential compromises through anomaly detection, continuous monitoring, threat intelligence integration and endpoint detection and response. If an incident arises, we work to immediately contain the incident, gather information, determine the scope and impact, notify relevant stakeholders (via phone and Teams messages), conduct forensic analysis, eradicate the threat, restore systems, and review and update security controls. We then document the entire incident response process, including actions taken, findings, and recommendations.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our Technical Director is responsible for overseeing our incident management process. We have a well-defined incident response plan, clear communication channels, and a trained team. Users can report incidents via phone, helpdesk, email and Teams. Our incident reports follow this structure and are provided to clients on request: ; Incident Summary.; Incident Details.; Impact Assessment.; Timeline of Events.; Evidence and Artifact.; Affected Systems and Assets.; Root Cause Analysis.; Incident Response Actions.; Lessons Learned.; Recommendations for Improvement.; Documentation of Communication.; Legal and Compliance Considerations.; Executive Summary.; Appendices as required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Since our inception, we have been committed to remote working for the reduction of carbon emissions and we have developed a structured approach to developing effective practices which support our remote workers and encourage and sustain the development of a positive work culture. Our remote-first approach means that we don’t have an office to resource; nor do our staff have to travel to work each day. Where feasible, our Client meetings are also conducted remotely and, if an in-person meeting is required, we encourage travel by public transport. ; We are committed to building on these foundations are working to develop a Carbon Reduction Plan with the outcome of a Net Zero goal.Our aims are to: ; ; Understand Current Emissions:; Conduct a thorough greenhouse gas (GHG) inventory to identify and quantify our current emissions.; Set Emission Reduction Targets:; Establish clear, measurable, and time-bound targets for reducing carbon emissions. ; Engage Stakeholders:; Involve key stakeholders, including employees, suppliers, and customers. Gather input and feedback to ensure a comprehensive understanding of our impact and potential solutions.; Conduct a Risk and Opportunity Assessment:; Identify climate-related risks and opportunities.; Develop an Action Plan:; Energy efficiency measures,; Transitioning to renewable energy sources,; Sustainable transportation initiatives,; Waste reduction and recycling programs,; Supply chain optimisation,; Employee engagement and awareness programs,; Measure and Monitor Progress:; Implement monitoring and reporting mechanisms to track progress toward our emission reduction targets. Regularly assess the effectiveness of implemented measures and adjust strategies as needed.; Communicate and Report:; Transparently communicate our carbon reduction efforts to stakeholders. Regularly report on progress, achievements, and challenges. This can enhance accountability and foster support.; Continuous Improvement:; Regularly review and update our carbon reduction plan to incorporate new technologies, best practices, and evolving sustainability goals.

  Covid-19 recovery

  We were in a position to expand and grow throughout the pandemic, and we have continued to recruit. Our recruitment practices and employment conditions are informed by five founding principles of the Good Work Plan: satisfaction; fair pay; participation and progression; wellbeing and security; and voice and autonomy. We use employee engagement tools to monitor staff wellbeing, satisfaction, and to garner feedback. All of our employees have a personalised development plan, and we invest in certified training for all of our people. Going forward, we are committed to these approaches.; In terms of our drive to support people and community recovery, when Clients procure an instance of our digital adoption app, they can nominate a third sector/educational organisation to receive a version of the app for free. The aim of this initiative is to support the development of digital capabilities within the wider community.

  Tackling economic inequality

  Our flexible and remote working means we’re able to recruit from anywhere in the country. Purify has recruited 20% of its staff from areas of deprivation as identified in The English Indices of Deprivation 2019 (IoD2019) and we intend to continue to do so as we develop and expand. In terms of the development of skills, we invest time and resource into ensuring that our people all benefit from personalised progression plans; every member of the Purify team has a development plan which includes a blend of formal and informal training: qualifications which we have supported our staff to achieve include: ; MS100 - Microsoft 365 Identity and Services,; MS102 - Microsoft 365 Administrator,; MS700 - Microsoft 365 Teams Administrator Associate,; MS720 - Teams Voice Engineer Expert,; Microsoft Teams Rooms Technical Solutions Professional,; Anywhere 365 Technical Accreditation,; Microsoft Certified: Azure AI Fundamentals,; Microsoft Certified: Power Platform Fundamentals,; Microsoft 365 Certified: Fundamentals (MS-900),; CLD267x - Enabling Teamwork with Microsoft Teams,; QSYS Level 1,; QSYS Level 2,; QSYS Video 101,; QSYS Architect,; QSYS Enterprise Manager Technician,; Audinate Dante Level 1 ( 2nd Ed),; Biamp Tesira 101,; Kramer AV Specialist,; Yealink MS Certified Pre-Sales Professional,; Yealink Certified Microsoft Solution Engineer,; Operations Management Diploma,; Maths GCSE,; AAT Level 2 Certificate in Accounting,; ; All staff have formal and informal training and development targets in their personal plan, and this will continue. Going forward, as we grow, we intend to expand our peer-peer mentoring, so that every member of our team benefits from the collective knowledge and experience of their colleagues.

  Equal opportunity

  We are committed to doing all that we can now and in the future to tackle workforce inequality. ; We engage in inclusive and accessible recruitment practices to ensure that we encourage applications from a breadth of applicants. Our commitment to accessible and inclusive recruitment practices defines our approach to creating a fair and welcoming hiring environment. We prioritise inclusive language in job descriptions, maintain a flexible application process, and ensure our online platforms are accessible to all, especially individuals with disabilities. Diverse hiring panels, blind CV reviews, and standardised interviews are integral to mitigating biases, fostering an impartial assessment of candidates.; We transparently communicate our dedication to providing reasonable accommodations for candidates with disabilities, aiming to create an inclusive experience throughout the hiring process. Offering flexibility in interview formats, cultural competence training, and highlighting affinity groups underscore our commitment to diversity. We also promote flexible work arrangements, accommodating different schedules to create an inclusive culture.; Our communication channels are designed for accessibility, and ongoing training on diversity, equity, and inclusion ensures our hiring teams stay abreast of evolving best practices. Regular evaluations and feedback collection enable us to continuously refine our recruitment practices, contributing to an environment that attracts a diverse pool of candidates and promotes equity and inclusion within our organisation. We are committed to retention-focussed activities including garnering regular feedback from our people, actively building a positive and inclusive workplace culture, and monthly 1:1s for all staff. Our remote and flexible working conditions promote an inclusive working environment and promote retention and progression.; We offer a range of quality opportunities with routes of progression towards industry-recognised qualifications. We conduct regular equal pay audits. ; Our team is comprised of 40% women, which is well above sector average of circa 26%, 33% of our employees are Black, 10% are Asian.

  Wellbeing

  The wellbeing of our people is paramount and we supported the upskilling of a key member of our team to become a Mental Health First Aider and we undertake regular wellbeing drives and challenges and define a programme of initiatives each quarter. . All of our 1:1s address staff satisfaction and wellbeing. All of our staff and their families are provided with private healthcare which includes private counselling sessions. ; To inculcate connections within our team, we have a drop-in every Friday to allow for remote co-working, and a monthly social event. Our team are also encouraged to share updates about their ‘real lives’ with the team: we firmly believe that wellbeing activities are an inherent part of doing business as usual, not a distraction. We get together in person as a team regularly too, with quarterly, two-day whole-staff meet ups and monthly team meets. ; We have an open-door culture and all staff are informed of who the Mental Health First Aid person is at induction and advised where to go for support.; We have signed up to the Mental Health at Work Commitment from Mental Health at Work, that provides six standards:; Prioritise mental health in the workplace by developing and delivering a systematic programme of activity.; Proactively ensure work design and organisational culture drive positive mental health outcomes.; Promote an open culture around mental health.; Increase organisational confidence and capability.; Provide mental health tools and support.; Increase transparency and accountability through internal and external reporting.; We are committed to continuing and building upon the initiatives outlined above.

Pricing

• Price: £1,355 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@purify-tech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.