Application Acceleration Service
Optimise/accelerate performance and delivery of your business critical cloud applications. Cloud services/SaaS based applications are prone to greater end-user response times when compared to application held in the local environment, leading to a reduced end-user experience impacting on business outcomes.
Features
- Includes Cloud, SaaS and virtual applications
- Provides Optimisation, visibility and control to help improve end-user experience
- Accelerate SaaS based application performance
- Combined WAN and Internet performance
- Deploys instantly and transparently
- Date de-duplication - reduce bandwidth utilisation
- Includes optimisation for MS SharePoint Exchange and Office 365 services
Benefits
- Increase performance over hybrid networks
- Enable faster, more effective troubleshooting
- Establish whether it is a network or SaaS Provider's problem
- Secure all traffic across hybrid networks
- Cut complexity and improve user experience
- Reduce risk
Pricing
£35 a user a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
1 9 8 7 3 5 3 7 6 2 5 0 2 1 0
Contact
Geode Networks Ltd
Marc Sollars
Telephone: 01189 838620
Email: msollars@geodeservices.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- As no contract is entered into without complete agreement between both parties, and Geode Services having the resources available to fulfill any contractual obligations, there should be no service constraints to consider
- System requirements
- System requirements will vary depending on deployment criteria
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 24/7
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- To be individually discussed with client on different scenarios
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Geode Services offer a portfolio of visibility, monitoring and orchestration services and solutions. From consultancy, supply and deployment and training.
- Service documentation
- No
- End-of-contract data extraction
- Any user-data will remain the property of the users and can be transferred or deleted as required
- End-of-contract process
- Dependent on the type, nature and duration of the project, the termination process is defined on a case by case basis
Using the service
- Web browser interface
- No
- Application to install
- Yes
- Compatible operating systems
-
- MacOS
- Windows
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- This is not a shared service
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Riverbed
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- This service is provided as a managed service and outputs will be provided on request
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- Word
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
- Word
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Service level agreements form part of contractual negotiations, as do guaranteed availability metrics and penalties
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts and dashboards
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- Access control within management interfaces are assured by an independent validation of assertion Administrator permissions assured by independent validation of assertion
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Limited access network (for example PSN)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Teneo Ltd, Geode's parent company holds ISO27001
- Geode parent company Teneo Ltd working towards Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Although Geode Services does not hold ISO 27001 its parent company Teneo Ltd does. All processes and systems flow through to the child companies
- Information security policies and processes
- Geode's parent company Teneo are accredited ISO27001/2, the industry accepted security standard and therefore comply with the regulations and controls under this framework
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Geode’s Configuration and Change Management processes follow ITIL's Service Management best practice framework, including the guidance for building, deploying, and transitioning new or changed IT services into operation. Geode provide lifecycle services including the planning and management of changes, while minimizing risk. The components of the service are monitored for upgrades and updates provided by the relevant vendors.
Within the Change Management process, each change requested will follow a pre-defined workflow, reflecting the various stages of assessment, approval and implementation of the change as well as a security policy impact assessment. - Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Geode Services in conjunction with Riverbed closely monitors vulnerabilities as part of SaaS daily operations and distributes vulnerabilities to the Engineering team for review and prioritisation for remediation based upon severity. SaaS is on a monthly release schedule during which updates are deployed. If there is a need for an update outside of the monthly release schedule, patches can be deployed with approval only all updates are performed pro-grammatically and tested prior to deployment.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Geode Services performs annual penetration testing on the SaaS platform and will have IPS/IDS installed with alerts/monitors in case an attack is occurring.
- Incident management type
- Undisclosed
- Incident management approach
- Incident management processes is assured by independent validation of assertion
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Tackling economic inequality
-
Tackling economic inequality
Our Corporate Social Responsibility initiatives reflect our mission of opening minds to new possibilities, and create opportunities for the local and global communities within which we work.
In partnering with Teneo, you in turn help to support these initiatives. Our growth is spurred on by a passion to make a difference in the world – we know that the bigger we are, the more we can give back. It’s a goal that we all share as a team, and something we’ve always wanted to share more with you.
The real passion at Teneo is for investing in education projects that will help some of the poorest people in the world to escape a life of poverty.
The catalyst for this was a trip to Ethiopia by our CEO, Piers Carey, in 2011. Piers visited a school in Lalibela built by Plan International, which set off the train of thought that Teneo could make a difference in this area.
We typically undertake one major project per year and support that with numerous mid-sized or smaller projects.
Our work back at home includes supporting a number of local charities as well as sponsoring local sports teams and contributing to requests for sponsorships from colleagues, customers and partners.
Pricing
- Price
- £35 a user a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Geode provide a 14 day free trial and details to be discussed at the start of the project.