Geode Networks Ltd

Application Acceleration Service

Optimise/accelerate performance and delivery of your business critical cloud applications. Cloud services/SaaS based applications are prone to greater end-user response times when compared to application held in the local environment, leading to a reduced end-user experience impacting on business outcomes.

Features

  • Includes Cloud, SaaS and virtual applications
  • Provides Optimisation, visibility and control to help improve end-user experience
  • Accelerate SaaS based application performance
  • Combined WAN and Internet performance
  • Deploys instantly and transparently
  • Date de-duplication - reduce bandwidth utilisation
  • Includes optimisation for MS SharePoint Exchange and Office 365 services

Benefits

  • Increase performance over hybrid networks
  • Enable faster, more effective troubleshooting
  • Establish whether it is a network or SaaS Provider's problem
  • Secure all traffic across hybrid networks
  • Cut complexity and improve user experience
  • Reduce risk

Pricing

£35 a user a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at msollars@geodeservices.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 9 8 7 3 5 3 7 6 2 5 0 2 1 0

Contact

Geode Networks Ltd Marc Sollars
Telephone: 01189 838620
Email: msollars@geodeservices.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
As no contract is entered into without complete agreement between both parties, and Geode Services having the resources available to fulfill any contractual obligations, there should be no service constraints to consider
System requirements
System requirements will vary depending on deployment criteria

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
To be individually discussed with client on different scenarios
Support available to third parties
No

Onboarding and offboarding

Getting started
Geode Services offer a portfolio of visibility, monitoring and orchestration services and solutions. From consultancy, supply and deployment and training.
Service documentation
No
End-of-contract data extraction
Any user-data will remain the property of the users and can be transferred or deleted as required
End-of-contract process
Dependent on the type, nature and duration of the project, the termination process is defined on a case by case basis

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
No

Scaling

Independence of resources
This is not a shared service

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Riverbed

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
This service is provided as a managed service and outputs will be provided on request
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Word
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Word

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Service level agreements form part of contractual negotiations, as do guaranteed availability metrics and penalties
Approach to resilience
Available on request
Outage reporting
Email alerts and dashboards

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Access control within management interfaces are assured by an independent validation of assertion Administrator permissions assured by independent validation of assertion
Access restriction testing frequency
At least once a year
Management access authentication
Limited access network (for example PSN)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Teneo Ltd, Geode's parent company holds ISO27001
  • Geode parent company Teneo Ltd working towards Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Although Geode Services does not hold ISO 27001 its parent company Teneo Ltd does. All processes and systems flow through to the child companies
Information security policies and processes
Geode's parent company Teneo are accredited ISO27001/2, the industry accepted security standard and therefore comply with the regulations and controls under this framework

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Geode’s Configuration and Change Management processes follow ITIL's Service Management best practice framework, including the guidance for building, deploying, and transitioning new or changed IT services into operation. Geode provide lifecycle services including the planning and management of changes, while minimizing risk. The components of the service are monitored for upgrades and updates provided by the relevant vendors.
Within the Change Management process, each change requested will follow a pre-defined workflow, reflecting the various stages of assessment, approval and implementation of the change as well as a security policy impact assessment.
Vulnerability management type
Undisclosed
Vulnerability management approach
Geode Services in conjunction with Riverbed closely monitors vulnerabilities as part of SaaS daily operations and distributes vulnerabilities to the Engineering team for review and prioritisation for remediation based upon severity. SaaS is on a monthly release schedule during which updates are deployed. If there is a need for an update outside of the monthly release schedule, patches can be deployed with approval only all updates are performed pro-grammatically and tested prior to deployment.
Protective monitoring type
Undisclosed
Protective monitoring approach
Geode Services performs annual penetration testing on the SaaS platform and will have IPS/IDS installed with alerts/monitors in case an attack is occurring.
Incident management type
Undisclosed
Incident management approach
Incident management processes is assured by independent validation of assertion

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Our Corporate Social Responsibility initiatives reflect our mission of opening minds to new possibilities, and create opportunities for the local and global communities within which we work.

In partnering with Teneo, you in turn help to support these initiatives. Our growth is spurred on by a passion to make a difference in the world – we know that the bigger we are, the more we can give back. It’s a goal that we all share as a team, and something we’ve always wanted to share more with you.

The real passion at Teneo is for investing in education projects that will help some of the poorest people in the world to escape a life of poverty.

The catalyst for this was a trip to Ethiopia by our CEO, Piers Carey, in 2011. Piers visited a school in Lalibela built by Plan International, which set off the train of thought that Teneo could make a difference in this area.

We typically undertake one major project per year and support that with numerous mid-sized or smaller projects.

Our work back at home includes supporting a number of local charities as well as sponsoring local sports teams and contributing to requests for sponsorships from colleagues, customers and partners.

Pricing

Price
£35 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Geode provide a 14 day free trial and details to be discussed at the start of the project.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at msollars@geodeservices.com. Tell them what format you need. It will help if you say what assistive technology you use.