PROSPERON NETWORKS LTD

SolarWinds Observability Self-Hosted License

SolarWinds® Observability Self-Hosted is a comprehensive, integrated, and full-stack observability solution designed to integrate data from across the IT ecosystem, including networks, servers, applications, databases, and more. Our platform includes built-in intelligence to help customers optimize performance, ensure availability, and reduce remediation time across on-premises and multi-cloud environments.

Features

• Full-Stack Observability: Monitors networks, servers, apps, databases.
• Integrated Data Collection: Collects data across the entire IT ecosystem.
• Real-time Analytics: Provides instant performance insights.
• Intelligent Root Cause Analysis: Identifies the root cause of issues.
• Cross-Platform Monitoring: Supports on-prem and multi-cloud environments.
• Customizable Dashboards: Creates personalized, real-time dashboards.
• Automated Performance Optimization: Optimizes system performance automatically.

Benefits

• Improve Performance: Optimizes performance across your IT ecosystem.
• Ensure Availability: Monitors systems to prevent downtime.
• Faster Remediation: Reduces mean time to resolution.
• Comprehensive Insight: Provides visibility across all IT layers.
• Boost Efficiency: Streamlines monitoring and issue detection.
• Adaptable to Environments: Works across on-prem and multi-cloud.
• Proactive Management: Detects issues before they impact operations.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@prosperon.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

199373758517835

Contact

Carol Sanchez
01903 340993
sales@prosperon.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Other SolarWinds Orion Modules
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Microsoft Windows Server
  • Microsoft SQL Server

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Customers will have access to both a technical account manager as well as technical support engineers.
• Web chat accessibility testing: We offer 1st and 2nd line support, which is included a part of your 1st year after the initial purchase or through our maintenance renewal service.
• Onsite support: Yes, at extra cost
• Support levels: We offer 1st and 2nd line support, which is included a part of your 1st year after the initial purchase or through our maintenance renewal service.; ; Customers will have access to both a technical account manager as well as technical support engineers.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Customers have access to the SolarWinds Academy: https://support.solarwinds.com/SuccessCenter/s/solarwinds-academy?language=en_US
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is stored in the customer's environment. Prosperon does not have access to customer's environment.
• End-of-contract process: This depends on whether the license is perpetual or subscription. For perpetual or subscription licenses customer retains any collected data. If customer decides to end a subscription license, no new data will be collected and support and maintenance services would also terminate. If customer terminates the support and maintenance services for perpetual licenses, the product will still operate and new data will be collected but customer will not have access to any future product updates.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: SolarWinds complies with WCAG 2.1 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: SolarWinds offer a REST API with CRUD operations. https://github.com/solarwinds/OrionSDK
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: SolarWinds' dashboards, reports and alerts can be customized from the web console.

Scaling

• Independence of resources: This question is not applicable as the product is installed in your own environment.

Analytics

• Service usage metrics: Yes
• Metrics types: SolarWinds Observability provides key metrics regarding the performance, health, status of entities in your IT infrastructure. It is a consolidated full-stack monitoring tool.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SolarWinds

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Prosperon as a SolarWinds reseller shares with you SolarWinds Security Statement regarding Data Protection. For further information, please visit this link: https://www.solarwinds.com/security/security-statement; ; SolarWinds continually works to develop products that support the latest recommended secure cipher suites and protocols to encrypt traffic while in transit. We monitor the changing cryptographic landscape closely and work to upgrade our products to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility for older clients.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users primarily export data using the out of the box reporting features. There is also an API available that can be used for this purpose.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • HTML
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: This product is installed in customer's own infrastructure and therefore, this question is not applicable.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: This specific product is installed in your own infrastructure, and can also leverage your infrastructure resiliency. This product is installed in many secure and critical government networks.
• Approach to resilience: SolarWinds follow a defined methodology for developing secure software that is designed to increase the resiliency and trustworthiness of their products. Their products are deployed on an iterative, rapid release development lifecycle. Security and security testing are implemented throughout the entire software development methodology. Quality Assurance is involved at each phase of the lifecycle and security best practices are a mandated aspect of all development activities. Their secure development lifecycle follows standard security practices including vulnerability testing, regression testing, penetration testing, and product security assessments. The SolarWinds architecture teams review their development methodology regularly to incorporate evolving security awareness, industry practices and to measure its effectiveness.
• Outage reporting: This question is not applicable as the product is installed in your own environment.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: SolarWinds require that authorized users be provisioned with unique account IDs. Their password policy covers all applicable information systems, applications, and databases. Their password best practices enforce the use of complex passwords which are deployed to protect against unauthorized use of passwords. SolarWinds employees are granted a limited set of default permissions to access company resources and the corporate intranet. Employees are granted access to certain resources based on their job function. Approvals are managed by workflow tools that maintain audit records of changes.
• Access restrictions in management interfaces and support channels: SolarWinds employees are granted a limited set of default permissions to access company resources, such as their email, and the corporate intranet. Employees are granted access to certain additional resources based on their specific job function. Requests for additional access follow a formal process that involves a request and an approval from a data or system owner, manager, or other executives, as defined by our security guidelines. Approvals are managed by workflow tools that maintain audit records of changes.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: The solution has been created under the SolarWinds Secure by Design framework, where security is at the forefront of the application design, build and implementation function. The application includes a number of elements associated with security and governance, including user access control, integration to authentication platforms such as AD/SAML, internal auditing and logging. (placeholder)
• Information security policies and processes: Prosperon Networks has company policies in place for Data & Information Logging, Data Breach, Business Continuity and Disaster Recovery.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Prosperon as a SolarWinds reseller shares with you the SolarWinds Security Statement regarding Change Management, below, which can also be found here:; https://www.solarwinds.com/security/security-statement.; ; SolarWinds maintains a change management process to ensure that all changes made to the production environment are applied in a deliberate manner.; ; Changes to information systems, network devices, and other system components, and physical and environment changes are monitored and controlled through a formal change control process. Changes are reviewed, approved, tested and monitored post-implementation to ensure that the expected changes are operating as intended.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Prosperon as a SolarWinds reseller shares with you the SolarWinds Security Statement regarding Vulnerability Management, below, which can also be found here:; https://www.solarwinds.com/security/security-statement.; ; Security assessments are done to identify vulnerabilities and to determine the effectiveness of the patch management program. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for remediation.; ; To read more about SolarWinds Vulnerability Disclosure Policy, visit this link: https://www.solarwinds.com/information-security/vulnerability-disclosure-policy
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Prosperon as a SolarWinds reseller shares the below statement regarding protective monitoring, which is defined within their Security Statement, which can be found here: https://www.solarwinds.com/security/security-statement; ; SolarWinds follows the NIST Cybersecurity Framework with layered security controls to help identify, prevent, detect, and respond to security incidents. The information security manager is also responsible for tracking incidents, vulnerability assessments, threat mitigation, and risk management.
• Incident management type: Supplier-defined controls
• Incident management approach: Prosperon as a SolarWinds reseller shares with you the SolarWinds Security Statement regarding Change Management, below, which can also be found here: https://www.solarwinds.com/security/security-statement; ; SolarWinds has a formalized incident response plan (Incident Response Plan) and associated procedures in case of an information security incident. The Incident Response Plan defines the responsibilities of key personnel and identifies processes and procedures for notification. Incident response personnel are trained, and execution of the incident response plan is tested periodically.; ; An incident response team is responsible for providing an incident handling capability for security incidents that includes preparation, detection and analysis, containment, eradication, and recovery.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Fully functional license with a 30-day trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F00e1cfd-cbcb-412b-81a4-42f2787762ea
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@prosperon.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.