QUANTUM HEALTH SOLUTIONS LIMITED

VaccinationTrack

Quantum Health Solutions are the market leading provider of cloud based software for vaccination campaigns for the delivery of Flu and Covid immunisations across Health, Social Care and Public sector organisations.

VaccinationTrack software manages the annual staff vaccination programmes and has been used by more than 900,000 healthcare workers successfully.

Features

• Cloud based vaccination immunisation appointment booking management software Flu Covid
• Workforce staff immunisation and vaccination clinic capacity planning
• Call recall to manage vaccination and immunisation appointment booking
• Customisable communication to drive health messaging and influence behaviour
• Performance reporting dashboard access data on Flu Covid vaccine uptake
• Vaccinator clinic management function to record vaccination and immunisations
• Vaccination outcome reporting through SMS linked to patients staff
• Self service booking cancellation features for staff book manage appontments.
• Data capature vaccinations immunisations to ensure accurate reporting data capture.
• Fully customisable consent and booking questions controlled by Trusts

Benefits

• Reduces costs by automating processes removing the admin burden
• Reduces DNA's for vaccination appointments and improves uptake
• Empowers patients and staff to self manage their own appointments
• Creates a paperless vaccination snd immunisation campaign
• Fully customisable pre-screening and consent questions for each organisation
• Real time monitoring supporting decisions and vaccination immunisation resource allocation
• Reduces the time taken to deliver vaccination and immunisation campaigns
• Reduces errors managing complex data capture across mulitple vaccination sites
• Reduces costs by effectively using resources to meet demand
• Simple scalable reporting across ICS's , NHSI/E Regions and Nationally

£11,950 to £27,950 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@qh-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

199663057379966

Contact

Neil Bowman
07968256037
info@qh-solutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements:
  • WiFi enabled devices to access software platform
  • Modern browser Internet Explorer, Microsoft Edge, Safari, Firefox, Google Chrome
  • Minimum of 2GB RAM
  • Access to N3/HSCN

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 7 day virtual support, response time <1 hr. Telephone support available during business hours 9:00 - 1700
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: 5 days of technical and implementation support is available as part of the software licence agreement. First line support is always available in business hours (9 to 5) via email or telephone on the VaccinationTrack software support line.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: An online face-to-face training session of approximately two hours is given to the group of Trust Administrators. This covers the functionality of the system as well as tips on getting most from the system and a discussion on improving the effectiveness and efficiency of the vaccination campaign.; ; Online support pages offer:; ; Video tutorials for Trust Administrators and Vaccinators;; ‘Quick start’ PDF guide for Vaccinators;; A comprehensive PDF user guide for Trust Administrators.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data is held on UK mainland approved and compliant servers (Microsoft Azure for Healthcare); When the software licence agreement ends clients can download all data from the software to local storage and then all data held by QHS is erased.; Proof of data destruction will be supplied by QHS to clients.; Software will be inoperable at the end of the contract period.
• End-of-contract process: Access to the software platform is turned off for users and accounts closed. There are no additional costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: While functionality of the system is the same across all devices, layout and design will at times differ between mobile and desktop versions.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Vaccination Track is cloud based software to manage vaccination and immunisation across large organisations. Users access the software through a cloud based log in via a browser.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: Trust Administrators can customise the following via the ‘Settings’ page of VaccinationTrack:; ; The content of emails and SMS messages sent from the system to staff.; ; Vaccination pre-screening and consent questions.; ; Names and locations of vaccination clinics; ; Staff group and job role frontline assignment statuses; ; Both Trust Administrator and Clinic Administrators can also customise dates, times, frequency and scope of vaccination clinics in the ‘Clinic Planner’ section.

Scaling

• Independence of resources: Software is scaled by design in excess of the maximum load that any individual client Trust or ICB/S can place on the software.; Software is load tested to ensure it can meet the demands of 1 million concurrent users.; Server performance can be upgraded to improve performance and speed of user experience on demand (dynamic scaling).

Analytics

• Service usage metrics: Yes
• Metrics types: • Total number of staff; • Total number of active staff; ; -Total number of frontline staff; -Number healthcare workers vaccinated; -Number of frontline healthcare workers vaccinated; -Number of vaccinations completed by staff group and job role; -Number of current DNA statuses; -Number of accumlative DNAs; -Number of vaccinations used; -Number of vaccinations given by each vaccinator; -Number of appointments booked; -Clinic booking information; -Automatic calculation of Immform reporting; -Configurable to report into national vaccination and data capture systems.; ; All above is reportable by across, staff group, job role, ethnicity, age range and is presented in the real-time reporting dashboard.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Clients control all data within system. Trust Administrators can export all data from the software via a CSV download function on the 'Staff' page.; ; There is also functionality to download data for specific clinics and for updating national reporting requirements.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99% Guaranteed access to the data 24/7 365 days per year; Access will be periodically restricted for maintenance and software upgrades
• Approach to resilience: Available on request
• Outage reporting: Service outage would be posted on the access portal and communicated via email to Trust / Service Administrators

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Administrators have accounts set up by Quantum Health Solutions with 2 factor authentication.; ; All user accounts are self registered with 2 factor authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS IG toolkit
  • DTAC
  • DCB 0129

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials;; Cyber Essentials Plus;; NHS DSP toolkit;; NHSD DTAC compliant;; DCB 0129 Clinical risk management standard.
• Information security policies and processes: (1) Data protection is outsourced to Evalian Ltd who act as our data Protection Officers.; (2) The QHS COO acts in the capacity of Senior Information owner for the business.; (3) QHS have a data protection by design policy that is integrated with our software development process.; (4) New employees and contractors working with QHS have an induction process that includes orientation to our data protection policies.; (5) Annual Information Governance and Data protection training is delivered and recorded by Evalian Limited.; (6) Quantum Health Solutions has Cyber Essentials, Cyber Essentials plus, NHS DSP toolkit and DCB0129, DTAC compliant.; (7) IG and Data protection is a standing agenda item at all QHS Board meetings.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Software release with version control.; ; Project management using Prince 2 methodology.; ; All software change requests are documented and go through a strict approval and change control and release notification process
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Annual penetration testing for potential threats.; ; Testing prior to each new release.; ; All data is stored in accredited facilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Audit of online activity available to identify threats.; ; Protocol to support mobilisation of response to cyber threats.; ; Audit of on line activity available to identify threats.; ; Protocol to support mobilisation of response to cyber threats.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident protocol internally to support the mobilisation of resources to possible threats; - Incident reports are generated for all reported incidents; - All reported incidents reported are assessed with root cause analysis undetaken.; - All incidents are given a risk category and prioritised in this way; - All incidents are tracked and monitored

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Quantum Health Solutions is an equal opportunities employer and has policies in place to ensure equality in the work place for all.

  Wellbeing

  The mission of Quantum Health Solutions is through the use of well designed software to drive the uptake of vaccination amongst Health, Social Care and Public Sector employees to protect staff, their families and service users.; VaccinationTrack software is designed to drive employee and workforce behaviour and improve the uptake of flu and covid vaccinations.; Quantum Health Solutions puts the health and well being of its employees at the heart of the business and has a number of workplace initiatives to encourage well being to protect our workforce and their families.

Pricing

• Price: £11,950 to £27,950 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Agreed free trial period; - Licence period effective from end of trial date; - Trial period to be agreed with clients on a user by user case
• Link to free trial: https://www.qh-solutions.com/contact

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@qh-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.