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Axis12 Limited

Enterprise Content Management (ECM)

Axis12's Enterprise Content Management (ECM) and Documents and Records Management (EDRM) systems provide a single hybrid repository, which integrate with your back-end systems. Built using Alfresco open source software they offer a content solution, which enables you to create, publish and store your content and records whilst meeting statutory compliance.

Features

  • Leading open source enterprise content management
  • Requirements gathering
  • Installation, optimisation, configuration and design provided
  • Integration with all relevant systems (CRM, databases, back-end)
  • Full training and on-boarding services provided
  • Backup and monitoring as standard
  • ISO 27001 certified hosting
  • 24/7 support available

Benefits

  • User friendly web-based service
  • Performs as a single repository with no information silos
  • Open standards provide greater interoperability
  • System is a hybrid ECM/EDRM, both Cloud and On-Premise available
  • Full audit capability available to meet regulatory compliance requirements
  • Collaborate with platform using any device, anywhere
  • Powerful search functionality to find the right content and people
  • Integration with open source learning management systems (Moodle/Totara LMS)
  • Works with popular productivity and cloud applications

Pricing

£21,500 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@axistwelve.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 9 9 6 9 0 3 4 1 3 4 4 0 8 8

Contact

Axis12 Limited Luke Harrop
Telephone: +44 (0) 203 397 8514
Email: tenders@axistwelve.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Acknowledgement of questions raised in a support ticket is conducted within 5 minutes. Tickets are triaged and actioned in accordance with our strict SLAs, which range from 60mins through to 5 business days depending on the urgency and severity of the issue.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Axis12 use Olark for web chat communications. Olark is independently verified for accessibility.
Onsite support
Yes, at extra cost
Support levels
Axis12 provide a range of different support ranging from 24/7 x 365 through to Core hours: Office hours (08:30 – 17:30 Monday to Friday on standard UK business days). Costs vary depending on level of service required and staff type. Every client will have a named account manager experienced in diagnosing and directing requests to the correct resource.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Provisioning is automated. Online training is provided and onsite training is provided at a cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Axis12 provide an export facility as a part of the interface, all other data is stored on the client side.
End-of-contract process
Everything is included in the subscription price.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference from a functionality perspective. There a some UX enhancements for mobile users.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The service interface allows users to configure and manage the service and the rich media content that the service provides access to. The service offers several standard levels of roles and permissions, and supports an unlimited number customisable roles.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Axis12 have partnered with Sitemorse - leaders in digital accessibility - to bring you a structured and intuitive roadmap for ensuring you comply with Equality Act 2010 and The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This service will ensure you achieve and maintain WCAG 2.1 AA accessibility across your digital estate.
API
Yes
What users can and can't do using the API
Axis12 have a private API that can allows creating, editing and grading of assignments.
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Based on Open Source software all elements can be customised by Axis12 staff

Scaling

Independence of resources
Network separation, pinned resources with hosts, under allocation of resources on underlying hosts.

Analytics

Service usage metrics
Yes
Metrics types
CMS user audit trail, page, document and asset usage.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users export their data via the interface in the administrator section of the site.
Data export formats
CSV
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.95% uptime. Support for Level 1 issues and planned Support Requests (Levels 2-5) where agreed in advance. An out-of-hours telephone number is provided for The Customer to escalate any Level 1 issues. The Supplier will respond to and action any Level 1 issues in accordance with the response targets. Hosting and infrastructure issues will be actioned within the resolution targets. Level 1 issues caused by an application or content change made within non-Core hours will be actioned on a best efforts basis. Outages caused by these issues will be exempt from the uptime measurements and Service Level Credit calculations, and the support services may be chargeable.
Approach to resilience
Service resilience is available on request
Outage reporting
Email alerts.

Incident reports.

Phone calls to clients.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Two factor authentication.

IP white list.

VPN.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
02/03/2020
What the ISO/IEC 27001 doesn’t cover
Scope Statement Axis12 ISMS encompasses all aspects of the organisation’s business and operations in support of discharging their obligations as defined in the Service Agreements with their clients from their London site, with hosting services provided in UK based datacentres and Amazon Cloud Services based in EA. This includes software development, hosting, support and training, the provision of consultancy and all other defined service offerings together with the associated supporting business processes. Exclusions Recruitment services are not currently in scope as they are not relevant to our certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Axis12 follow ISO27001 information security standards, processes and procedures are audited internally twice yearly per department and once a year externally by the BSI.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change Control Steps: 1. Documenting the Change Request through Axis12 Change Control system. 2. Formal assessment of change looking at risks, benefits and security impact of making the change evaluated by the Change Approver. 3. The team responsible for the change creates a detailed plan for its design and implementation. 4. The implementation team designs a program for the software change and tests it. If successful a release date is requested. 5. The team implements the program and stakeholders review the change. 6. Final assessment involves requestor and change approver confirming the implementation success/failure and Change Request is closed/reopened.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Axis12 are constantly monitoring the various major alert/information channels for threats to our system. Each threat is classified Critical, High, Low with expected implementation times as follow. - 'Critical’ patches should be deployed within hours - 'High’ patches should be deployed within 2 weeks of a patch becoming available - ‘Low’ patches deployed within 8 weeks of a patch becoming available.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Axis12 have a range of automated and manual approaches to protective monitoring that are constantly being reviewed as new threats are identified within the industry. We work closely with our hosting partners and other industry experts. The exact process is available on request. Incident responses are reviewed and classified in our ‘Security Incident (System)’ and assigned to the appropriate Service Level to the incident with the appropriate level of technical resources to resolve the issue.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Axis12 follow our ISO 27001 policy to incident management. Incidents are recorded in logged in Jira which is then triaged. Once resolved incident reports are provided to the client, providing a summary, analysis, any corrective actions and improvement plans required.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Our Datacentre partners, Cyberfort Group Limited are committed to promoting sustainable development by reducing, as far as practical, their environmental impacts from business activities. An Environmental Management System (EMS) has been implemented which meets the requirements of BS EN ISO 14001:2015. Our primary emphasis is on improving performance and the prevention of adverse environmental impacts, rather than treatment after occurrence. Priority is given to areas where the environment is most at risk. This policy covers our datacentres and operations including all aspects specific to these activities to ensure our business processes are carefully monitored, measured, and controlled to promote continual improvement whilst enhancing environmental performance. The Environmental Management System helps us protect the environment and response to changing environmental conditions in balance with socio-economic needs. We have adopted a systematic approach to enable us to contribute to sustainable development and have made the following commitments. - Protect the environment by preventing or mitigating adverse effects caused by our activities, products, and services. - Ensuring we fulfil our compliance obligations meeting statutory and regulatory requirements relevant to the environment. - Adopt risk-based thinking and a process approach, reviewing risks and opportunities to help us continually improve and enhance environmental performance. - Promote a sustainable approach in our business, with our suppliers, employees, clients, neighbours, and other stakeholders. - Becoming a net-zero and environmentally conscious company by conserving energy, minimising consumption, reducing, and preferring low pollution materials, maximising environmental efficiency, whilst ensuring waste is managed and controlled. - Controlling or influencing our activities and how our Product and Services are implemented by integrating sustainability considerations into our business decisions. - To adopt management practices and environmental control procedures which comply with the latest version of ISO 14001. - Set documented environmental objectives based on our significant environmental aspects and compliance obligations.
Covid-19 recovery

Covid-19 recovery

Axis12 has policies in place that: - Support our employees in recovering from the impacts of COVID-19, including those worst affected or who are shielding. - Support the physical and mental health of any of our staff affected by COVID-19, including reducing the demand on health and care services. - Improve workplace conditions that support the COVID-19 recovery effort including social distancing, remote working, and sustainable travel solutions.
Tackling economic inequality

Tackling economic inequality

Since our inception, Axis12 has been contributing to local charities tackling economic inequality and hardship through direct action. We are proud sponsors of Camden's streets kitchen initiative donating products and services (like food, sleeping bags, gloves, socks, warm weather gear etc) which is then distributed directly to homeless people during London's worst weather. Our efforts have helped 100's of homeless people over the years with their immediate needs of warmth, food, and clothing.
Equal opportunity

Equal opportunity

Axis12 is committed to the principle of equality among its employees and embraces diversity. We aim to provide equal opportunities for all, regardless of whether individuals are employees, customers, suppliers, agents or otherwise. We firmly believe all employees and job applicants have the right to be protected from unfair treatment and we will only differentiate on merit and the ability to do the job. We aim to provide an equal and fair working environment, which is free from all forms of discrimination. Accordingly, all employees will be treated fairly in respect of any protected characteristics they may have. Protected characteristics are; race, religion and belief, pregnancy and maternity, sex, marriage and civil partnership, disability, gender-reassignment, age and sexual orientation. This policy applies to all areas of employment at Axis12 including; recruitment, promotion, training and development, secondments, transfers, performance management, remuneration, grievance and disciplinary procedures, selection for redundancy and dismissal. Our policy also applies to temporary staff, contractors and consultants and all third parties that we engage with. Unless otherwise stated, all reference to employees includes potential employees, former employees, as well as agency workers, temporary workers and contractors. Our managers are responsible for implementing our Equal Opportunities Policy and for applying the policy as part of their day to day management. All Axis12 employees have a responsibility not to discriminate against fellow employees and to report any such behaviour of which they become aware.
Wellbeing

Wellbeing

All of our employees are offered a free Vitality package supporting their physical and mental wellbeing as well as free private medical insurance. We are members of the Governments ride to work scheme which subsidises the purchase of aBicycle, and also offer generous maternity and child care packages to our employees well in excess of government mandated pay. We host an annual summer house working opportunity in Europe each year and financially support all employees working from home with additional top up expenses.

Pricing

Price
£21,500 a unit a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@axistwelve.com. Tell them what format you need. It will help if you say what assistive technology you use.