QUADRIS LIMITED

Microsoft 365 Modern Workplace Services

With Microsoft Modern Workplace solutions, your customers can improve employee productivity and satisfaction, and create more seamless communication and collaboration across locations and platforms while maintaining the security and integrity of systems and data.

Features

• Microsoft 365 Suite of Products

Benefits

• Increased agility for your information workforce

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

200118919256409

Contact

Mark Charity
01615374980
tenders@quadris.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Microsoft details its 365 service descriptions here: Service descriptions for Microsoft 365 and Office 365 products are set out at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx This should be used as the reference for possible constraints of the service. Quadris will also help Buyers with any questions they have prior to any call-off contract being agreed.
• System requirements:
  • See https://support.microsoft.com/en-us/topic/microsoft-365-and-office-resources
  • Most modern web browsers but reference above

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 08:00 - 18:00 Weekdays excluding Bank Holidays and 24x7 options. 30 minute to 4 hour response dependent on priority call, Priority 1 - (30 mins), Priority 2 - (1 hour), Priority 3 - (4 hours).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support services for Microsoft 365 are explained under our Lot 3 listing.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer customised onboarding services that are scoped to meet the specific needs of the Buyer and in relation to the scope of the features in Microsoft 365 being purchased. Following a needs analysis we provide a specification of the work as per the terms of the G Cloud 15 Framework. Onboarding projects may include training (onsite, online), train the trainer sessions and documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Microsoft formats if required by the Buyer
• End-of-contract data extraction: Users can extract their data from Microsoft 365 using built-in export, migration, and API tools provided by Microsoft:; ; End users can download their own data directly, such as emails (via Outlook export to PST), files from OneDrive and SharePoint (download or sync), and Teams chat files (stored in Exchange and SharePoint).; ; Administrators can perform full tenant data exports using the Microsoft 365 Admin Center, eDiscovery (Standard/Premium), and Content Search, exporting data to standard formats (e.g. PST, ZIP).; ; Data can also be extracted programmatically using the Microsoft Graph API for supported workloads.; ; Microsoft supports third-party migration tools to move data to alternative platforms.
• End-of-contract process: The end of contract activities vary depending on the needs of the Buyer. This may include handing over the tenant management to another Microsoft partner. It can also include assistance with closing down the service should this be necessary. There maybe no additional cost but this depends on the extent of work needed by the Buyer which relates directly to what their end of contract requirements are. Any additional costs are clearly defined through our requirements analysis process.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile specific applications within the product portfolio have different features as set out in the Microsoft service descriptions
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Microsoft 365 is accessed through familiar desktop apps, web browsers, and mobile apps. Users sign in once with their work account to access email, files, meetings, chat, and collaboration tools (e.g. Outlook, Teams, OneDrive, SharePoint). The interface is consistent across devices, with cloud-stored content and real-time collaboration.; Administrators manage the service via web-based portals such as the Microsoft 365 Admin Center, Entra ID, and Intune. These interfaces provide centralised control of users, licences, security, devices, compliance, and service health.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Microsoft carries out automated, manual, and user-based assistive technology testing across Microsoft 365 interfaces. This includes:; ; Automated accessibility testing using internal tools and industry-standard scanners to detect WCAG issues early in development.; ; Manual testing against WCAG 2.1 AA success criteria, including keyboard-only navigation and focus management.; ; Assistive technology testing with screen readers (e.g. Narrator, JAWS, NVDA, VoiceOver), speech recognition, magnifiers, and switch devices.; ; User testing with people with disabilities to validate real-world usability.; ; Results feed into Microsoft’s Accessibility Conformance Reports (VPATs).
• API: Yes
• What users can and can't do using the API: Microsoft 365 offers an API service called the Microsoft Graph API, which is the primary programmable interface for accessing and interacting with Microsoft 365 and related services.; ; What it can do:; Provides a unified REST API endpoint (https://graph.microsoft.com) to access data and services across Microsoft 365, Entra ID (Azure AD), Teams, Outlook, SharePoint, OneDrive, Planner, and more.; Lets applications read and write user data such as mail, calendar events, files, user profiles, groups, and Teams resources.; Supports automation, reporting, and integration (e.g., create users, provision Teams, generate usage analytics).; Enables event notifications/webhooks, SDKs, and tools like Graph Explorer to explore and test APIs.; ; What it can’t do:; It cannot bypass permissions/security boundaries — apps need appropriate OAuth 2.0 authentication and admin consent.; Not all Microsoft 365 features are exposed; some APIs are in beta only and not for production.; Certain advanced and metered APIs may require Azure subscriptions or have additional limits.; Further Resources:; Microsoft Graph overview & docs – https://learn.microsoft.com/en-us/graph/overview; Developer portal + tools (Graph Explorer, SDKs) – https://developer.microsoft.com/en-us/graph; API reference (v1.0 & beta) – https://learn.microsoft.com/en-us/graph/api/overview?view=graph-rest-1.0
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Various licence options exist for different scopes of features. Some products can be heavily customised such as Sharepoint while others have more limited customisation. ; More details are available here: https://learn.microsoft.com/en-us/office365/servicedescriptions/office-365-service-descriptions-technet-library

Scaling

• Independence of resources: Microsoft ensures users are not adversely affected by other tenants’ demand through a multi-tenant cloud architecture with strong isolation and capacity management. Microsoft 365 services use logical tenant isolation, resource quotas, and service-level throttling to prevent excessive usage by one tenant impacting others. The platform is built on Microsoft’s globally distributed cloud infrastructure, which dynamically scales capacity to meet demand. Continuous monitoring, load balancing, and automated failover are used to maintain performance. Microsoft also publishes service health and commits to availability targets through financially backed service level agreements (SLAs).

Analytics

• Service usage metrics: Yes
• Metrics types: Microsoft 365 provides service usage and adoption metrics primarily through the Microsoft 365 Admin Center and Reports dashboards:; User activity metrics: active users per service (Exchange, SharePoint, OneDrive, Teams), email sent/received, meetings attended, chat, call usage.; Storage metrics: mailbox sizes, OneDrive and SharePoint storage consumption and growth trends.; Collaboration metrics: file sharing activity, Teams channel usage, meetings, calls, messaging volumes.; Application usage: by platform (desktop, web, mobile).; Security and compliance metrics: sign-in activity, risky sign-ins, device compliance, and audit log summaries.; ; Reports can be viewed graphically, exported as CSV, or accessed via Microsoft Graph for integration with external reporting tools.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can download their own data directly, such as emails (via Outlook export to PST), files from OneDrive and SharePoint (download or sync), and Teams chat files (stored in Exchange and SharePoint).
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • ST via Outlook or eDiscovery exports
  • Original file formats e.g. DOCX, XLSX, PPTX, PDF
  • ZIP archives for bulk downloads
  • Teams Chat and channel messages exported as HTML or CSV
  • User and directory data: CSV or JSON
  • Audit and activity logs: CSV or JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Office Open XML – open standard
  • PDF, TXT, RTF, HTML
  • EML, ICS, VCF
  • XML, JSON
  • MP4, MP3, WAV, PNG, JPEG

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Microsoft guarantees availability for Microsoft 365 through financially backed Service Level Agreements (SLAs). Most core services, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams, have an SLA of 99.9% uptime per monthly billing cycle. Availability is measured across Microsoft’s globally distributed, redundant data centres. If availability falls below the SLA, customers are eligible for service credits. Microsoft publishes real-time and historical availability information via the Service Health Dashboard and continuously monitors services to maintain resilience and rapid recovery.
• Approach to resilience: Microsoft 365 is engineered for resilience through a cloud-native, globally distributed architecture operated at hyperscale. Core services such as Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams are deployed across multiple Microsoft data centres with no single point of failure. Each service uses redundant compute, storage, and networking layers, and customer data is continuously replicated to protect against hardware, software, or facility failures.; ; The platform uses active monitoring and automated remediation to detect faults in real time. Traffic is managed through intelligent load balancing that can reroute users away from degraded components or regions. For major incidents, automated and manual failover procedures are in place, supported by clearly defined incident management and escalation processes.; ; Microsoft regularly performs resilience testing, including fault injection and disaster recovery exercises, to validate recovery objectives. Backup and restore capabilities, service throttling, and capacity management further protect availability during periods of high demand. These measures are supported by financially backed SLAs and transparent service health reporting.
• Outage reporting: Microsoft 365 reports outages and service issues through multiple channels to ensure timely visibility and transparency. The primary mechanism is the Service Health Dashboard in the Microsoft 365 Admin Center, which provides real-time information on incidents, advisories, and planned maintenance. Each entry includes affected services, geographic scope, user impact, start time, mitigation actions, and estimated resolution times, with regular updates throughout the incident lifecycle.; ; In addition to the dashboard, administrators can enable email notifications so designated contacts automatically receive alerts when service incidents or advisories are created or updated. For major or widespread issues, Microsoft may also communicate through the Message Center.; ; Microsoft 365 also offers programmatic access to outage information via the Microsoft Graph Service Health API, allowing organisations to integrate service health data into external monitoring, IT service management, or incident response systems. After resolution, Microsoft provides post-incident reports summarising root cause, remediation, and preventative actions. Historical service health data remains available for audit and service assurance purposes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Microsoft 365 management interfaces and support channels is restricted using role-based access control (RBAC) in Microsoft Entra ID. Administrative access is granted through predefined or custom roles following the principle of least privilege. Conditional Access policies enforce controls such as multi-factor authentication, trusted locations, and compliant devices. Privileged Identity Management (PIM) can be used to provide time-limited, just-in-time administrative access. Access to Microsoft support is restricted to authorised administrators via the Microsoft 365 Admin Center, with all actions logged for audit and compliance purposes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27017 (cloud security), and ISO/IEC 27018 (protection of personal data in the cloud). Microsoft also meets SOC 1, SOC 2, and SOC 3 reporting standards and aligns with NIST SP 800-53 controls, including FedRAMP for applicable services.
• Information security policies and processes: Microsoft follows a comprehensive set of information security policies and processes aligned to recognised best practice and governed by a formal Information Security Management System (ISMS) certified to ISO/IEC 27001. Policies cover access control, cryptography, incident and vulnerability management, change management, supplier security, and business continuity.; ; Security is embedded through Microsoft’s Secure Development Lifecycle (SDL), requiring threat modelling, code reviews, and security testing. Continuous monitoring and defined incident response processes support ongoing protection.; ; Security governance follows a clear reporting structure, with accountability from service teams through central security functions to senior leadership. Key risks, incidents, and compliance outcomes are reported to executive-level security and risk committees, ensuring oversight, escalation, and continual improvement. Independent audits and assurance reports are published via the Microsoft Service Trust Portal.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Microsoft follows formal configuration and change management processes aligned with recognised standards, including ISO/IEC 27001 and SSAE-18 / ISAE 3402 (SOC). Changes follow a controlled lifecycle covering risk assessment, security review, testing, approval, and deployment. Updates are rolled out in phased or ring-based releases to reduce risk. Secure configuration baselines are defined, monitored, and enforced. All changes are logged, auditable, and subject to post-implementation review. Planned service changes and updates are communicated to customers through the Microsoft 365 Message Center.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Microsoft operates a mature, continuous vulnerability management process aligned with recognised security standards. Vulnerabilities are identified through automated scanning, secure development practices, threat intelligence, penetration testing, and external security research, including responsible disclosure via Microsoft’s bug bounty programmes.; ; Identified vulnerabilities are risk-assessed, prioritised based on severity and potential impact, and tracked through remediation workflows. Fixes are developed, tested, and deployed using controlled change management processes. Critical vulnerabilities are addressed urgently, with mitigation applied where immediate remediation is not possible.; ; The process is continuously monitored, independently audited under standards such as ISO/IEC 27001 and SOC, and regularly reviewed to improve effectiveness.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft operates continuous, standards-aligned protective monitoring across Microsoft 365. Potential compromises are identified using automated analysis of security telemetry from identity, applications, and infrastructure, including anomalous behaviour and threat intelligence signals. When risks are detected, incidents are triaged by security operations teams, with automated containment actions and analyst-led investigation, remediation, and recovery. Monitoring and response operate 24×7, with near real-time detection for high-severity threats and immediate escalation through defined incident management processes until resolution.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Microsoft operates formal, pre-defined incident management processes for Microsoft 365, aligned to recognised security standards. Common events such as service outages, security incidents, and performance degradation follow documented runbooks and escalation paths. Users and administrators report incidents through the Microsoft 365 Admin Center, Microsoft support channels, or automated monitoring alerts. Incidents are triaged, investigated, and resolved by dedicated operations teams. Microsoft provides incident updates and final reports through the Service Health Dashboard, support cases, and post-incident communications, ensuring transparency and accountability.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 1 month free trial with full functionality

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Monday 23 December 2024
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Sunday 1 March 2026
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Certified
• PCI DSS accreditation date: Thursday 31 July 2025
• What the PCI DSS doesn’t cover: Nothing that is relevant to payment card data
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Efd9a36b-8242-4072-80f4-b85478753275
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 489a45a4-c84f-467c-84ec-17823af0d137
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.