Corporate Project Solutions
Microsoft Dynamics 365 Implementation and Support Services
CPS Consultants understand the vast capabilities of Dynamics 365 and have years of experience delivering tailored solutions that address specific business needs. We have deployed both large and small scale solutions (Marketing, case/service management systems etc..) across a range of industry sectors. We understand it’s more than just technology.
Features
- Native Microsoft Outlook Integration
- Intuitive Full Suite of Dynamics 365 Functions
- Choice of Deployment Platform
- High Availability 99.9% uptime with SLA back guarantees
- Process Driven Interface
- Real Time Insights
- Customer Centric and Customisable
- Large Scale Integration
- Cross browser compatibility and free Dynamics 365 mobile
- Scalable Architecture
Benefits
- Leverage familiar application to ensure strong user adoption
- Supports entire business process encompassing, Sales, Marketing and Customer Services
- Customer flexible choice to select deployment online, on-premise or combination
- Business critical information always available anytime and from anywhere
- Provides a guided clear process using pre-defined steps, best practice
- Delivers real time business intelligence providing visibility of key performance
- Designed to meet customer specific requirements ensuring business operational synergy
- Leverage existing data sources ensuring accuracy and reduce data duplication
- Simple tools minimise implementation cycles and simplify database maintenance
- Prince2 and ProSci Certified Professionals
Pricing
£675 to £1,395 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
2 0 0 1 2 8 2 6 5 0 3 1 6 3 9
Contact
Corporate Project Solutions
Sales Administration
Telephone: 01628 321321
Email: sales@cps.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
CPS follow a Delivery Framework, consisting of 4 key phases:
1. Understand;
2. Design;
3. Build;
4. Launch
Planning activities are undertaken during both the Understand & Design Phases. CPS Consultants and Architects work with key stakeholders to capture business requirements and design appropriate target solutions with robust phased and costed Implementation Plans.
Aspects include:
Solution Design (including Art of Possible, Stakeholder Engagement and Requirements Definition Workshops)
Application/Workload Configuration and Migration Approach;
Service Continuity Plan (Cut-over planning);
Proof-of-Concept or Piloting. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Dynamics 365
- Microsoft 365
Training
- Training service provided
- Yes
- How the training service works
-
CPS are a ProSci® based Business Change Consultancy. We recognise the importance of change in driving successful user adoption. A key component of this is effective training and hand-over.
We offer a range of training options, including:
Formal (Classroom-based) training (for both end-user and solution administrator);
Informal Knowledge Transfer through on-site, team-based working; - Training is tied to specific services
- Yes
- Services the training service works with
-
- Dynamics 365
- Microsoft 365
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security incident management
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- CPS has a Managed Service (MSP) offering with a dedicated UK-based support team. CPS can offer remote and/or onsite tactical support through to full outsourced managed service. CPS adheres to defined support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. Weekend questions (Priority One only) and normal SLA's apply. As standard, all CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- CPS has a full Service Management offering with a dedicated UK-based support team. CPS can offer remote and/or onsite tactical support through to full outsourced managed-service. CPS adheres to defined Support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. Weekend questions will be responded to within 3 hrs. As standard, all CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- Microsoft Teams
- Support levels
- CPS offer two levels of support: Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help. Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution. A dedicated Managed Service team runs Managed Services. As part of this service CPS assign a Cloud Support Engineer. Level 1 and Level 2 have Technical Account Managers assigned as standard.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification
- ISO/IEC 27001 accreditation date
- 21/01/2023
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- Microsoft Solutions Partner | Security
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At CPS, we take our environmental impact seriously. We are measuring and reducing our carbon emissions and have set a progressive target to reduce emissions 50% by 2030 and achieve Net Zero by 2050. This involves the continuation of various measures and activities, already being implemented and embraced by our people, for example: the continued maintenance of our ISO:14001 accreditation, meetings via Microsoft Teams, a “Think Local” approach to sourcing quality suppliers, the implementation of an electric vehicle scheme and cycle to work programme, and maintaining a paperless office. Moving forward, our commitment to reduced carbon emissions will continue to grow with the implementation of further measures such as: the introduction of a Sustainable Travel Policy to support employee behavioural change to business travel, commuting and parking, introducing a remote working policy alongside the reduction of office space to encourage remote working and reduce travel to office, and the roll out of carbon training to all our colleagues.Covid-19 recovery
As CPS navigates the post-pandemic era, we remain committed to bolstering the UK's economic revival and ensuring the well-being of our employees. Our procurement strategy prioritises UK-based suppliers, circulating capital within the local economy. To accommodate the new normal, we've reimagined our workspace design, focusing on flexible environments that foster collaboration and innovation while ensuring safety. We've enhanced our mental health support programs, acknowledging the profound impact COVID-19 has had on mental well-being. Additionally, our professional development initiatives have been recalibrated to equip our workforce with the skills necessary for a digital-first economy, thereby ensuring their growth and adaptability. By implementing remote working options, we are sustaining productivity and contributing to reducing commuter congestion, supporting a greener economy. Our approach is holistic – we are enhancing our business operations and nurturing our workforce to be stronger, resilient, and future-ready.Tackling economic inequality
CPS champions economic equality by considering local employment alongside UK wide recruitment, helping communities in our local areas, while fostering equitable growth. Our apprenticeship schemes unlock career opportunities, offering hands-on experience that cultivates skilled professionals across diverse socio-economic backgrounds. Alongside this, our graduate programmes are designed to nurture emerging talent, providing the essential tools for success in a dynamic marketplace. These initiatives stand at the core of our commitment to inclusivity, propelling opportunity and progression as shared values within our society. Through these efforts, CPS asserts its role as a responsible corporate citizen, actively shaping a more equitable and balanced economy.Equal opportunity
CPS steadfastly upholds an inclusive work environment, endorsing equal opportunity and safeguarding against all forms of unlawful discrimination — whether based on ethnicity, gender, pregnancy, marital status, gender identity, disability, faith, age, or sexual orientation. Our policy is designed to dismantle any prejudiced practices, fostering an ethos where diversity is not only respected but is integral to our collective success. Our aim extends beyond our internal operations to ensure equitable access to our services and products for all clients and customers, affirming our belief in respect and dignity for every individual we engage with. In alignment with our Data Protection Policy, we manage all personal data with the utmost integrity. The goals of this policy are clear: to eradicate discrimination, ensuring compliance with the Equality Act 2010. We are committed to fair practices in all HR processes, from hiring to promotion, and from professional development to compensation. Decisions are based solely on individual ability, achievements, expertise, and efficiency. This commitment reflects our ongoing dedication to meritocracy and the fair treatment of all employees and stakeholders in line with the most current UK government guidelines.Wellbeing
CPS is at the forefront of championing the health and wellbeing of our team, underscoring the significance of both physical and mental health across all levels of our operations. Our commitment to fostering a positive workplace culture is evident in our modern, flexible working strategies. These include: - Hybrid working models, which empower our employees to deliver exceptional results from any location within the UK, harnessing the benefits of both office-based and remote working to enhance productivity and work-life balance. - The implementation of a 9-day working fortnight, offering our staff a well-deserved break every second Friday, ensuring rest and recuperation which is integral to sustained performance and employee satisfaction. - Comprehensive healthcare provisions that encompass mental health support, reflecting our recognition of the importance of holistic health for our staff's overall wellbeing. These measures are part of our continuous effort to adapt to the evolving work landscape, reinforcing our dedication to the prosperity and resilience of our employees and, by extension, the organisations we serve.
Pricing
- Price
- £675 to £1,395 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@cps.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.