OUTCOMES BASED HEALTHCARE LTD

OBH® Outcomes Platform

The OBH® Outcomes Platform provides cohort and population level segmentation analytics and outcome measurement. Applying a data-driven approach of the ‘Bridges to Health’ segmentation model, the tool measures longitudinal health outcomes across populations. Through ongoing monitoring of outcome measures, it helps service improvement, service evaluation and benefits realisation.

Features

• Identify baseline values for each outcome using historical data
• Make statistical adjustments to allow for meaningful comparison
• Monitor outcomes data with a minimal time lag
• In depth analysis of each outcome measure, where applicable
• Measurement of person-centred outcomes
• View the annual financial out-turn of outcomes based contracts
• Application of data-driven and clinically robust population segmentation model
• System-level view of outcomes, consistent with population health management requirements
• Data-driven, accurate measurement of population level HEALTHY LIFESPAN® and HEALTHSPAN®

Benefits

• Measure outcomes for whole populations or single conditions
• Know your outcomes at the start of the process
• Trust your outcomes measures are accurate and complete
• Assurance that your outcomes definitions are always up to date
• Confidence that coding of outcomes are consistent with clinical evidence
• Reduce time and complexity to set up outcomes based contracts
• Timeliness of reporting allows for in-year contracting
• Key quality improvement insights for successful population health management
• Evaluation approach that measures impact of interventions and deprivation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@outcomesbasedhealthcare.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

200575597088468

Contact

Dan Hart
07485 361192
info@outcomesbasedhealthcare.com

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Business Intelligence
        • Business Intelligence
      • Advanced and predictive analytics
        • Advanced and predictive analytics
      • Location and geospatial data management and analytics
        • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: 1. Client must have legal access to data for outcomes measurement; 2. Updates are dependent on timely access to data; 3. Accuracy depends on access to multiple linked data sources
• System requirements: Modern browser which is internet enabled

User support

• Email or online ticketing support: Yes
• Support response times: Within 24h on business days.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Level 0 support is offered in the form of documentation describing the outcomes and a user video demo. Level 1 is any support required above and beyond this and will be based on the rate card.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Basic training is included in the initial purchase of the cloud software. Additional support, training and client coaching can be purchased via services provided in lot 3 (cloud support) if required. This is offered through a virtual/online channel currently.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided in common digital formats, so users can access it using their organisation’s standard tools and accessibility features.
• End-of-contract data extraction: At the end of the contract, OBH will provide the Buyer with a copy of all Buyer Data held in the OBH Solutions via secure, encrypted transfer within 30 calendar days of termination or expiry, or alternatively provide proof of deletion of Buyer data, depending on the Solution. The Buyer is responsible for downloading and retaining any Buyer Data it wishes to keep during this period. No data extracts are provided for Derived Data, Deliverables, analytics outputs, dashboards or other OBH-generated materials, as the licence to use these expires when the contract ends.
• End-of-contract process: When the contract ends, access to the OBH Solutions and Services is withdrawn and no further data refreshes or updates are performed. The Buyer must cease all use of Derived Data and Deliverables (including dashboards and analytics) and delete or destroy any such machine‑readable copies it holds, except where limited retention is required by law; the Buyer may retain only static, human‑readable reports that cannot be queried or reprocessed. OBH will securely and irreversibly destroy Buyer Data, subject only to narrowly defined legal‑retention obligations.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The Outcomes Platform exposes a browser-based web interface where authenticated users view, filter and explore aggregated health outcomes dashboards and underlying tables within the agreed cloud environment.
• Accessibility standards: None or don’t know
• Description of accessibility: The Outcomes Platform is a browser‑based web application, so users can access it using the accessibility features of their organisation’s standard browser and operating system.
• Accessibility testing: None
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The Outcomes Platform is customisable, but within controlled parameters and governance.; ; What can be customised; 1. Outcome measures, cohorts and stratifications included in the dashboards (for example conditions, segments, geographies, time periods).; 2. Filters, views and drill‑downs exposed to end users, plus which dashboards and reports are enabled for each organisation.; 3. Refresh schedules and data extracts (for example monthly vs quarterly updates, specific export datasets).

Scaling

• Independence of resources: Underlying cloud resources are monitored and can be scaled when usage grows, helping maintain performance targets for each deployment. Where required, we can agree dedicated or higher‑spec environments for individual customers, priced at prevailing cloud and service rates.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: .
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is no functionality for users to export derived outcomes data. Input/source data is provided by the Buyer at the start of the contract and can be viewed as aggregate anonymised outcomes data on the Outcomes Platform during the period of the contract.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: OBH can also receive client data into our secure cloud environment using encrypted secure file transfer protocol (SFTP)

Availability and resilience

• Guaranteed availability: We aim to provide at least 99.5% service availability for the Outcomes Platform during agreed service hours, excluding scheduled maintenance windows notified in advance. The service runs on hyperscale public cloud infrastructure where the platform components (for example compute and database services) benefit from underlying provider SLAs typically at or above 99.9% uptime.
• Approach to resilience: We deploy the Outcomes Platform on scalable cloud infrastructure where multiple instances can be load balanced or scaled when required to maintain performance and availability. The underlying cloud provider offers contractual uptime commitments for the core services used, and our deployment patterns are designed to align with those SLAs.
• Outage reporting: Our service does not currently provide a public status dashboard or outage API. Outages and major incidents are communicated directly to named buyer contacts through email alerts and, where agreed, via the buyer’s own ticketing or collaboration tools. We provide incident updates and resolution notices through these channels and capture details in our incident log for post‑incident review.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Management interface access is through role-based access for defined usernames and passwords. Support channels are restricted by direct contact with individuals including email.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: We comply with the Software Security Code of Practice and have embedded its principles into our security governance. OBH maintains an information security management framework covering secure software design, development, testing, deployment and maintenance, with policies aligned to UK data protection law and NHS expectations, and with clear roles and responsibilities for security oversight. We hold current NHS DSP Toolkit and Cyber Essentials certifications and ICO registration, and we train staff so that secure engineering and information security are treated as part of day‑to‑day responsibilities rather than separate activities.
• Information security policies and processes: OBH maintains formal Information Security and Information Governance policies that apply to all staff and cover data protection, access control, secure development, incident management and supplier management. These policies are owned by senior leadership, with defined reporting lines for information security (including escalation to an executive lead) and are reinforced through mandatory training and regular refreshers appropriate to each role. Compliance is monitored through onboarding/offboarding checks, periodic audits and reviews, and through maintaining current NHS DSP Toolkit accreditation, ICO and Cyber Essentials registrations.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration is managed as part of the installation process for a Buyer and any changes are made after communicating to Buyers about expected impact, if any. Any requirements changes are analysed for impact assessment and for budgetary considerations.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Potential threats are assessed and managed through a variety of means. These include security software running on servers as well as third party hosting providers assessing threats and scanning hardware. Patches can be deployed as quickly as same day, depending on the required solution. Monitoring on the hosting servers will also report potential threats directly to OBH staff.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring on servers report potential issues and compromises on a regular basis. This monitoring allows OBH staff to action any relevant response within minutes of any potential issue, if required.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: The OBH Information Security Policy defines the incident management process. Incidents are reported to the SIRO or IG lead (depending on the nature of the incident) and these are recorded, analysed and investigated.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 19c492f8-7001-4d29-a62c-d49a4a3de710
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@outcomesbasedhealthcare.com. Tell them what format you need. It will help if you say what assistive technology you use.