CIVIC
PHP Application Development Management
Our service offers ISO27001, ISO9001 certified custom PHP application development and management. We'll manage any custom PHP website/application build using vanilla PHP, Laravel, Symfony (or any other mainstream PHP framework), Ibexa, Drupal, Wordpress, Joomla, Magento website and take responsibility for all updates/extensions and capacity planning fully covering your business needs.
Features
- Fixed costs per instance
- Helpdesk facilities (online,telephone,email) available
- ISO27001, ISO9001 and DCI Cyber Essentials Certified
- Retain ownership of your infrastructure
- Fully managed service covering every aspect of your Infrastructure
- SLA available to cover most incidents
- Can work collaboratively with your suppliers
- Performance and capacity planning
- Third party application support
- Single point of contact
Benefits
- Reduced cost of owership
- Single point of contact for all your issues
- Optimise the performance and resilience of your infrastructure
- Reduced cost of support
- Real time monitoring alerts
- Proactive maintenance
- Drupal DXP
Pricing
£700 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@civicuk.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 0 0 7 0 4 6 2 7 6 7 9 1 9 9
Contact
CIVIC
Greg Rouchotas
Telephone: 0131 624 9830
Email: gcloud@civicuk.com
Planning
- Planning service
- Yes
- How the planning service works
- Having a complete understanding of the whole software and hardware stack we are able to advise clients on the optimal solutions for their cloud hosting needs, help them implement them or take complete responsibility for managing their requirements.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Linux
- Apache
- Databases: Oracle, MySql, PostgreSQL
- Java, Python, PHP
- Load balancers like HA Proxy
- Tomcat and Jboss application servers
Training
- Training service provided
- Yes
- How the training service works
- We can provide a range of training courses to suit the client's needs and level of knowledge. These courses can be aimed at end users or administrators.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- As part of our migration process we delve in to the customer's infrastructure and understand their complete setup as well as their business processes and requirements. Then we are in a position to make recommendations on how the migration process should be mapped out taking into account availability and business critical requirements.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We employ a range of industry standard performance and security tools to ensure the quality and performance of the delivered service.
These tools are employed to test all aspects of the service prior to delivery and then they are automatically run on a bi-weekly basis to ensure there is no degradation in quality or permanence. Additionally, we employ diagnostic and monitoring systems that oversee all aspects of the delivered service to highlight and momentary issues that require immediate attention.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We offer a full service helpdesk which follows our ISO 27001 for security processes and ISO 9001 for quality assurance.
Service scope
- Service constraints
- There are no constrains to the service.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- For critical issues we respond within 0.5 hours. Exact response timescales are outlined in out service definition document.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We have done some testing to assistive technologies.
- Support levels
-
We provide a technical account manager and a cloud support engineer.
Our costs are outlined in the pricing document
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International
- ISO/IEC 27001 accreditation date
- Original certification 13 May 2008
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- DCI Cyber Essentials
- ISO 27001:2013
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At CIVIC, our commitment to environmental stewardship is integral to our operations, and is aligned with the Good Business Charter’s focus on environmental responsibility. We manage our environmental impact through an Environmental Management System compliant with ISO 14001 standards, concentrating on waste reduction, resource efficiency, and overall environmental enhancement.
We proactively minimise our energy use across all business aspects, from daily operations to deployed technologies, incorporating regular energy audits and investing in energy-efficient technologies. Additionally, we prioritise partnerships with suppliers who share our commitment to sustainability, ensuring that our supply chain upholds green practices.
Our climate action initiatives are driven by innovation. We are dedicated to adopting innovative solutions that reduce our environmental footprint, with a key goal of transitioning to 100% renewable energy. We also promote remote working and virtual meetings to decrease travel emissions, contributing to both environmental sustainability and workplace flexibility.
Transparency is crucial in our environmental strategy. We commit to openly sharing our successes and challenges, providing annual reports on our progress in emission reduction and energy efficiency.
Our ambition is to influence the broader business community through demonstrable effective practices, encouraging other organisations to adopt sustainable methods. We believe that collective action can lead to substantial environmental change.Covid-19 recovery
At CIVIC, we’re steadfast in our commitment to aiding the recovery from the Covid-19 pandemic. Understanding the profound impacts on our community and economy, we’re actively engaged in rejuvenation efforts, aligning with the Good Business Charter's emphasis on responsible business practices.
To nurture a culture of innovation and resilience, we invest in training programmes and partnerships that bolster digital literacy and employability. This initiative focuses especially on those hardest hit by the economic effects of the pandemic, demonstrating our commitment to social sustainability, as endorsed by the Good Business Charter.
Moreover, we’re enhancing our operational resilience by expanding our capabilities in remote working and video conferencing. This adjustment, not only ensures continuity and flexibility in our operations, but also diminishes our carbon footprint, contributing to environmental sustainability in alignment with our recovery strategies.
Guided by the Good Business Charter's principles of transparency and accountability, we commit to monitoring and publicly reporting the impact of our initiatives. This approach guarantees that our efforts deliver tangible benefits to our community and support a robust, sustainable recovery.
By integrating these principles into our business strategy, CIVIC aims to not merely endure, but to flourish in the post-COVID-19 landscape, setting an example and motivating other businesses to participate in driving significant community recovery.Tackling economic inequality
At CIVIC, our dedication to addressing economic inequality stems from its significant impact on community health and prosperity, in line with the Good Business Charter. We aim to create opportunities that enhance societal equity.
We have initiated various programmes designed to assist community members most impacted by economic disparities. These initiatives focus on delivering targeted training to improve digital literacy and employability, particularly for underrepresented and economically disadvantaged groups. By equipping individuals with critical tech skills, we facilitate broader access to employment opportunities and contribute to a more inclusive workforce.
We also actively collaborate with local suppliers and small businesses, offering equitable partnership opportunities. This approach boosts the local economy and supports the growth of diverse enterprises, reflecting our commitment to economic inclusiveness as a key component of the Good Business Charter.
We are steadfast in our internal employment practices, ensuring fair pay and equal treatment for all employees. Our internships and apprenticeships cater to individuals from diverse socioeconomic backgrounds, helping to cultivate a diverse talent pipeline within our company and setting a benchmark for the industry.
We commit to transparency by regularly reviewing and reporting on our efforts to tackle economic inequality. By embedding these commitments into our company culture, CIVIC not only narrows the financial gap, but fosters an ecosystem of growth, opportunity, and equality for all.Equal opportunity
At CIVIC, advancing equal opportunities within our organisation and the broader community is a critical commitment, consistent with the Good Business Charter's principles on fair employment and employee well-being. We endeavour to create an inclusive environment where all individuals, regardless of their background, can succeed.
We are dedicated to removing barriers to employment and advancement within our organisation through fair hiring practices, designed to eliminate bias and promote diversity. By recruiting from a diverse array of communities, we not only mirror societal diversity, but enhance our company culture and foster innovation—a central tenet of the Good Business Charter.
Our commitment to equal opportunity extends to all staff, offering comprehensive training and development to support personal and professional growth. With a focus on aiding underrepresented groups in the tech industry, we collaborate with entities like OpenUK to provide mentorship and leadership development, thereby narrowing opportunity gaps.
We also partner with local educational bodies and community organisations to enhance STEM education among youths from disadvantaged backgrounds. By developing and sharing resources that support entry into STEM careers, we inspire the next generation to embrace technology roles.
We maintain transparency in our journey towards greater equality, regularly reviewing and reporting our progress, as endorsed by the Good Business Charter. By weaving these practices into our corporate ethos, CIVIC actively contributes to a fairer society, encouraging industry peers to join us in this vital endeavour.Wellbeing
At CIVIC, the wellbeing of our employees and the wider community is paramount, resonating with the Good Business Charter’s emphasis on employee well-being. Our comprehensive approach covers both physical and mental health, ensuring a supportive and healthy environment for everyone.
Acknowledging the complex nature of wellbeing, our initiatives are wide-ranging. We have implemented flexible working arrangements to support a better work-life balance. Recognising diverse personal needs and responsibilities, we offer options for remote work, part-time schedules, and adjustable working hours to suit various life circumstances. These measures reflect our commitment to the Good Business Charter's principle of fairer hours and contracts.
Mental health support is readily available to all employees through counselling services and resources. We are committed to fostering an open culture where discussing mental health is normalised, and seeking assistance is encouraged—key aspects of a supportive workplace.
Physical health is equally prioritised at CIVIC. We encourage active breaks and have introduced 'Walking Meetings' to promote a more active lifestyle among our staff.
We are dedicated to regularly evaluating and adapting our wellbeing initiatives, actively seeking employee feedback and staying abreast of the latest research in occupational health to ensure our programmes are practical and relevant.
Investing in the wellbeing of our employees not only enhances their quality of life, but also increases overall productivity and satisfaction within our workplace. By leading with these practices, CIVIC aims to set a positive example for the industry and foster a culture of health and wellness.
Pricing
- Price
- £700 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@civicuk.com.
Tell them what format you need. It will help if you say what assistive technology you use.