Huma Systemic Anti-Cancer Therapy (SACT) Monitoring

Service scope

Software add-on or extension: No
Cloud deployment model: Private cloud
Service constraints: The Clinician Portal is accessible from any device via standard internet access and is compatible with the following web-browsers (most recent version and one previous version of each web-browser are supported): Chrome, Firefox, Safari, Opera, Electron and Microsoft Edge.

The Patient App is available on Android and iOS smartphones (device agnostic). The Huma Patient App is compatible with iOS 13 or above, and Android minimum 6 and maximum Android 12. (6.0). The Software Solution language is English (UK).
System requirements: Clinician Portal available on all major web-browsers

Patient App available on Android and iOS smartphones

User support

Email or online ticketing support: Email or online ticketing
Support response times: Ongoing support is provided via the support@huma.com and through our embedded conversation tool (powered by Intercom).

Huma’s resolution times are generally <2 hours for queries within working hours.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Huma undertakes web-chat testing with assistive technology users as part of it's compliance to WCAG 2.1 standards.
Onsite support: Onsite support
Support levels: Huma provides both initial on-boarding support and readily available ongoing support via a Customer Success Team.

Onboarding support is provided from configuration of the platform until the tool is officially launched. The Huma Customer Success team will provide onboarding support via the following:
i) A bespoke implementation plan outlining the steps necessary to complete transition from platform configuration to providing access for go-live
ii) Customer success plan including clinical and non-clinical KPIs which have been pre-defined, and
iii) Product training to be completed by all relevant team members prior to being provided access to the Huma platform.

Ongoing and technical support is provided via the support@huma.com email address and through an embedded conversation tool within (powered by Intercom).

Huma’s resolution times are <2 hours for most queries.

Where on-site support is required, Huma will work with the organisation to agree the level of support and develop a suitable plan to meet requirements.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Huma provides both initial on-boarding support and readily available ongoing support via a Customer Success Team.

Onboarding support is provided from configuration of the platform until the tool is officially launched. The Huma Customer Success team will provide onboarding support via the following:
i) A bespoke implementation plan outlining the steps necessary to complete transition from platform configuration to providing access for go-live
ii) Customer success plan including clinical and non-clinical KPIs which have been pre-defined, and
iii) Product training to be completed by all relevant team members prior to being provided access to the Huma platform.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: JSON
End-of-contract data extraction: All data can be exported from the Clinician Portal at any time through the export feature.
End-of-contract process: At the end of a contract, Huma works with the client to agree a full handover process, including data transfer/migration and end-user communication.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: Yes
Compatible operating systems: Android

IOS
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The Patient App is available on Android and iOS devices.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Huma’s platform connects patients and clinical teams, facilitated by real-time visualisation of data, without recourse to face-to-face appointments. Huma’s technology comprises a smartphone Patient App (available on Android and iOS) and a web-browser based Clinician Portal.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Huma works with assistive technology users to complete interface testing as part of our compliance to WCAG 2.1 standards
API: Yes
What users can and can't do using the API: Huma provides both FHIR client and server schemes to support interoperability. The client sends a FHIR request to a REST endpoint for operations such as creating a resource, reading from the server, updating or deleting the resource.
API documentation: Yes
API documentation formats: HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Huma’s SACT platform is highly configurable, enabling rapid development to support different cancer treatment regimens, modalities and pathways.

Where customers require Huma to develop bespoke modules or services, we scope this during mobilisation and provide a timeline for delivery as part of our deployment plan.

Scaling

Independence of resources: Huma's platform is cloud-based provided by UK based cloud partners (including Amazon, Google and Microsoft). The platform undergoes frequent load testing to ensure users aren't affected by the demands of other users.

Analytics

Service usage metrics: Yes
Metrics types: Huma's analytics platform provides insights into platform usage. Typical standard usage metrics that can be reported include, for example: number of user / patient registrations, number of active users / patients, time spent using the Clinician Portal, user / patient gender comparison, user / patient age comparison, usage per App data collection module. This data can be analysed over various time periods.
Reporting types: Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: No
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: All data can be exported from the Clinician Portal or Patient App at any time through the export feature.
Data export formats: CSV

Other
Other data export formats: JSON
Data import formats: Other
Other data import formats: Manually capture health data through Patient App

Through connected medical devices

Captured through the Smartphone (e.g. Heart Rate)

Passive collection through wearable devices / healthkits

Document upload (PDF)

Image upload (JPEG)

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Target Uptime – subject to the exclusions set out below, Huma shall aim to make the Software Solution available 24 hours per day, 7 days per week, 365 days per Year at the below service availability levels.

Service Availability – 99%, measured on a Quarterly basis.

Exclusions
The following shall not be included in the calculation of service availability: (i) outages, disruption or downtime caused by the Client; (ii) a Force Majeure event; or (iii) Scheduled Downtime.
Approach to resilience: The platform is hosted UK based cloud servers provided by either Amazon Web Services, Google Cloud or Microsoft Azure.

All data is backed-up and stored in line with national standards and policies. Our approach enables the service to use multiple servers in different locations if the is a outage / service disruption in one centre.
Outage reporting: Users are contacted through the Intercom service and service outages are reported on our platform status page.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication
Access restrictions in management interfaces and support channels: All API's require the user to have authenticated
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: BSI
ISO/IEC 27001 accreditation date: 01-02-2021
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: CE mark (MHRA registration number CA013882)

NHS England Data Security and Protection Toolkit - Standards Exceeded

Information Commissioner registration (ZA078203)

ISO13485 certified

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: The information security policies and processes are all contained within the company Quality Management System and Technical Files. This includes the information security policies and processes that satisfy the requirements for the Information Governance Toolkit produced by the Department of Health (DH) and hosted by the Health and Social Care Information Centre (HSCIC). Huma's Quality Representative ensures that these policies and conveyed to the company. The Quality representative reports to Huma's Executive Leadership Team, including board-level person(s) responsible for service security. The processes include periodic audit, penetration testing - where appropriate, the results of these are reported to the Executive Leadership.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: All configuration is managed in our source repository which is reviewed and versioned prior to release
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Huma servers are patched monthly and we can deploy critical fixes within 12 hours after going through integration testing
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Huma deploys various forms of integration tests which ensure the API is fit for purpose and can deploy fixes within 12 hours
Incident management type: Supplier-defined controls
Incident management approach: Huma follows a lightweight ITIL incident management process

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Huma’s Environmental, Social, and Governance (ESG) framework is an executive-level programme and our board and staff are strongly committed to reducing carbon emissions across our business. We partner with Supercritical – a leading carbon removal platform to help accelerate our climate journey. Supercritical ranked Huma in the Top 100 UK companies leading the charge on climate change. Through this partnership we have established a number of initiatives to influence staff and suppliers to help us fight climate change, and contribute to supporting the NHS achieve its net zero target by 2045: - Measuring climate impact and commitment to net zero by calculating reductions in carbon emissions across all business activities - Improving our energy efficiency across the company - Measuring impact on air and water pollution - Being mindful and purposeful in our waste management practices - Impact on biodiversity - Limiting use of plastics

Covid-19 recovery

Huma has been supporting NHS recovery from COVID-19 by using our remote patient monitoring platform to release clinical capacity, prioritise waitlists and help patients pre/post operatively recover from surgery.

Tackling economic inequality

We are involved with a number of community partnerships to help tackle economic inequality. Our platform is helping democratise access to the NHS services by removing barriers for people to engage with their health (e.g. travel).

Equal opportunity

To create equal employment and training opportunities, particularly for people facing barriers to employment, we work in line with the Equality Act 2010. Ensuring equality throughout our operations, our employee handbook covers D&I. The handbook is applicable to all employees.

Wellbeing

Huma provides a number of wellbeing benefits to our staff, which are included in our Employee Handbook.

Pricing

Price: £20 to £50 a user a year
Discount for educational organisations: No
Free trial available: No

Huma Systemic Anti-Cancer Therapy (SACT) Monitoring

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Huma Systemic Anti-Cancer Therapy (SACT) Monitoring

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents