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Central Networks and Technologies Ltd

Barracuda Email Protection

Barracuda Email Protection provides the most comprehensive protection against all 13 email threat types, from spam and ransomware to socially engineered threats such as spear phishing, business email compromise, and account takeover.

Features

  • Spam, Malware and Advanced Threat Protection
  • Phishing & Imprsonation Protection
  • Account Takeover Protection
  • Domain Fraud Protection
  • Post Delivery Rememdiation and Aleting
  • Email Encryption and DLP
  • Security Awareness Training
  • Email Archiving
  • Office 365 Cloud backup
  • Office 365 Data Inspector

Benefits

  • Spam, Malware and Advanced Threat Protection
  • Phishing & Imprsonation Protection
  • Account Takeover Protection
  • Domain Fraud Protection
  • Post Delivery Rememdiation and Aleting
  • Email Encryption and DLP
  • Security Awareness Training
  • Email Archiving
  • Office 365 Cloud backup
  • Office 365 Data Inspector

Pricing

£70 to £90 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 0 1 1 2 4 4 9 3 2 6 0 4 9 6

Contact

Central Networks and Technologies Ltd John Blackburn
Telephone: 01706747474
Email: sales@centralnetworks.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Office 365
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Per user license model
  • Optional Outlook Plugin for reporting
  • SaaS platform with no additional requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hour response SLA
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Log and update Tickets, view incident information.
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All Barracuda customer have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
End-of-contract process
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
All Barracuda customers have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Barracuda SaaS platforms are buily including multiple monitoring mechanisms in place to ensure resilliance of services with auto scale capabilties. This ensures as load veries on the platform the correct services are allocated to ensure performance for eac customer and across the platform.

Analytics

Service usage metrics
Yes
Metrics types
Email alerts related to security incidents and statistics
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Barracuda

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Cloud to cloud Backup secures data transfers using HTTPs. Before data is stored in the Barracuda Cloud, CCB breaks protected files down into parts that are variable in size and fingerprints those parts for analysis, comparison and deduplication. Those parts are AES 256- bit symmetrically encrypted, are written into storage at the Barracuda Cloud in an encrypted state and remain encrypted until requested for restore.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Customers have the ability to export data user by user or may request services for bulk export
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • ZIP format
  • Email are .EML Files
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • ZIP Format
  • Email are .EML Files

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Email data will be received either in clear text for via TLS dependant on configuration settings. All other Data is protected in transit via TLS 1.2 encryption
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Email data will be received either in clear text for via TLS dependant on configuration settings. All other Data is protected in transit via TLS 1.2 encryption

Availability and resilience

Guaranteed availability
"Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation

https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf"
Approach to resilience
Barracuda SaaS platforms are designed and built with resillence in mind. Further Information is available upon request.
Outage reporting
Customer may subscribe to outage notifications via SMS and Email for the relevant services. They can also view the outage status by visiting https://status.barracuda.com

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Authentication is required to access the platform. This can be username and password with inbuilt MFA or syncronised with Azure AD
Access restrictions in management interfaces and support channels
Accsses is based on username and password with MFA. Access to functions is control via RBAC.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Authentication is required to access the platform. This can be username and password with inbuilt MFA or syncronised with Azure AD

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Soc 2 type 2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC 2 Type 2
Information security policies and processes
"Please see below for overview of security standards

https://www.barracuda.com/company/legal/trust-center/security-compliance#paranav-navbar"

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Incident management type
Supplier-defined controls
Incident management approach
If Barracuda becomes aware of any unlawful access to any Customer Data stored on Barracuda’s equipment or in Barracuda’s facilities that results in the loss, disclosure or alteration of Customer Data (each a “Security Incident”), Barracuda will promptly (1) notify Customer of the Security Incident; (2) investigate the Security Incident; and (3) take reasonable steps to mitigate the effects of, and minimize any damage resulting from, the Security Incident.

Security Incidents Notification(s) will be delivered to one or more Customer administrator by a means selected by Barracuda, including via email.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Our Social Value Policy is Available on request more information can be found on our website

Pricing

Price
£70 to £90 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
7-14 days free trial - all features unlocked
Link to free trial
https://www.barracuda.com/email-protection-trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.