KAINOS WORKSMART LIMITED

Smart Shield – intelligent data masking for Workday

Smart Shield safeguards business critical information and sensitive personal data in Workday. It delivers unrivalled field coverage across non-production tenants to provide additional compliance controls on top of Workday’s privacy and security foundation, especially important when granting users privileged access for testing or learning.

Features

• Additional data-security layer alongside Workday privacy and security foundation
• Configurable data-masking for Workday modules, including Financials and HCM
• Masks data – does not scramble it
• Out-of-the-box profiles for quick and easy set-up
• Leverage data masking with elevated permissions, such as Workday Proxy
• Supports non-production environments including Sandbox, Sandbox Preview and Implementation tenants
• Profile-driven controls
• Time-bound access controls.

Benefits

• Helps reduce risk of data exposure across teams and functions
• Shields sensitive and personally identifiable information to meet privacy regulations
• Smart Shield protects insider information from intentional or accidental threats
• Original data remains secure and untouched
• Instant data masking with no downtime to your tenants
• Protects sensitive personal data, even with elevated access
• Prevents non-compliance with SOX, SOC 1, UK MAR, EU MAR
• Prevents malicious or accidental access to sensitive data
• Control what information can or cannot be seen and when
• Consultants and partners with elevated access cannot view sensitive data.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales.worksmart@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

201305581908585

Contact

Guy Jayes
02890571100
presales.worksmart@kainos.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Business rules management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Web Browser access is required. The following versions are supported:; Internet Explorer ; Edge ; Firefox ; Chrome ; Safari **; Opera ; ; Planned maintenance releases occur on Thursday morning, though these are predominantly zero-downtime deployments. If a planned outage is required, this will be communicated in advance, with a maintenance page appearing during the outage.
• System requirements:
  • Browsers – Firefox, Edge, Chrome, Safari (Current Versions)
  • Workday
  • MFA client (for Administration Application)

User support

• Email or online ticketing support: Yes
• Support response times: Kainos provides a named Engagement Manager/Consultant who will be the support owner. Customers receive access to the Kainos Incident Management System. This allows for tracking of all tickets raised, to ensure that Kainos meets its SLA commitments and allows for an easy-to-use web interface where the details of all engagements can be viewed, tracked and reported more easily. Target response times are based on priority – Critical (1 hour), High (2 hours), Medium (4 hours), Low (1 day), Query (2 days). Service hours are 9am-5pm GMT, excluding UK Public Holidays. Optional out of hours support also available.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: As per our SLA one level of support will be agreed upon at the time of contracting.; ; This support cost is included as part of the subscription service cost so there is no additional charge.; ; We provide a dedicated Support Consultant who has overall responsibility for day-to-day support, the Support Consultant will liaise with our Development Operations team (Cloud Service) as required e.g. if server maintenance is required. In addition, we will hold regular calls with key stakeholders from the customer side via our Account Manager to discuss account management queries.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The onboarding process takes approximately 6-8 weeks, with a dedicated consultant. During this process, we build your first masking rule and provide full, in-depth training.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be exported on request by your dedicated support consultant at any time during the contract or at contract expiry.
• End-of-contract process: We remove all dedicated customer infrastructure and all data associated with the customer within 60 days following contract expiry.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/a

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Kainos Smart Shield is a SaaS browser-based application. It has two components, an application for administration users to create or edit masking rules and a second app which acts as a layer in front of Workday. It looks and feels exactly like Workday with sensitive data masked using x’s and 0’s.
• Accessibility standards: None or don’t know
• Description of accessibility: N/a
• Accessibility testing: N/a
• API: No
• Customisation available: Yes
• Description of customisation: Users can configure preventative controls which specify which fields should be masked or unmasked. Users configure additional rules such as pages to be blocked, file export blocking and allowed IPs to access the service.

Scaling

• Independence of resources: Critical infrastructure is dedicated and isolated to each customer. Multi-tenanted shared infrastructure has autoscaling in place to support peaks in demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide an overview of users accessing Workday via Smart Shield gateway, along with total number of fields masked.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Additionally, we use a dedicated customer master key – data is encrypted with the dedicated customer master key in the application layer before it is persisted to the database.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be exported on request by your dedicated support consultant at any time during the contract or at contract expiry.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Unplanned outage:; Uptime SLA 99.5%*; * based on 7 days’ x 24 hours per calendar month (exclusive of planned outage) this equates to 3 hours, 36 minutes per calendar month or 1 day, 19 hours and 48 minutes per year of unplanned outage.; ; Planned outage:; Outages, when required, are planned ad-hoc with at least 24 hours’ notice, to Customer, via email.; Updates will be aligned where possible with the Workday planned outage schedule.; ; Disaster Recovery:; Kainos targets a recovery time objective (the timeframe within which Kainos aims to have the Subscription Services restored) (an “RTO”) of 12 hours following an agreed Category A (Critical) incident occurring, measured from the time the Subscription Services becomes unavailable until it is available again. Kainos targets a recovery point objective (the maximum amount of transactional data that could be lost) (an “RPO”) of 24 hours. The RTO and RPO are target times only.; ; Kainos do not offer service credits or refunds.
• Approach to resilience: The product has been built with resiliency as a core design principle; aspects and activities include:; Multi AWS availability zone deployments; Disaster Recovery in different AWS regions; Load Balancing; Database Replicas; Container auto-scaling; Data replication, automated data backups with point in time recovery; Automated health checks; Monitoring and Alerting; ; Documented playbooks for incident response procedures; Regular, automated performance testing; Web Application Firewall; DDoS protection; Rate Limiting; Rolling updates (zero downtime); Infrastructure-as-code; Disaster Recovery Testing, Failover procedures with defined RTO and RPO
• Outage reporting: We report both planned and unplanned outages by email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Administration Application Component:; Users provide their username and password. If valid, the user is prompted for a conditional time-based one-time password; Following successful OTP validation, a session is created which times out following 30 minutes of inactivity.; Accounts are locked out following 5 unsuccessful login attempts; Passwords are stored using industry-standard hashing with PBKDF2, multiple iterations with unique cryptographic salt per password.; ; Masking Gateway Component:; Users are redirected to their organisation's identity provider for authentication. After successfully logging in with their corporate credentials, the IdP returns a SAML assertion or OIDC token to the application, which validates and grants access.
• Access restrictions in management interfaces and support channels: Kainos Smart Shield provides a separate management interface which enables routine support operations. Only specific accounts can access this application, and it is also restricted to the Kainos network and VPN.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: The application is restricted to the Kainos network and VPN. Provided the user is within the Kainos network and VPN, they will then provide their username and password. If valid, the user is prompted for a conditional time-based one-time password; Following successful OTP validation, a session is created which times out following 30 minutes of inactivity.; Accounts are locked out following 5 unsuccessful login attempts; Passwords are stored using industry-standard hashing with PBKDF2, multiple iterations with unique cryptographic salt per password.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Kainos has implemented information security policies based on compliance with: ; ; - ISO27001 - policies include: asset management, human resources, cryptography, access control, physical and environmental, systems development and testing, compliance, communications, data protection/privacy and incident management. ; This information security policies are audited and certified by the British Standard Institution (BSI) against the ISO27001:2013 standard. Audits happen bi-annually. ; ; - Smart Shield is SOC 2 Type 2 certified ; Audits occur annually and certified by EY. ; ; New staff are required to confirm their understanding of all security policies. Annual security awareness training ensures staff are fully aware of processes. Training is administrated though a digital online system to ensure completion by all staff. ; ; In addition to 3rd party audits, regular internal audits are performed on our information security controls. ; ; In terms of reporting structure, we have a Chief Information Officer and Chief Security Officer reported into by an InfoSec Management Team, Security Practice and a number of Business Unit Security Officers. The InfoSec Management Team is reported into by a Corporate InfoSec Officer, an IT Systems Security Manager, a number of Systems Security Representatives and a Facilities Security Officer.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Customers log issues and change requests via the support portal.; Application defects and new features are logged in JIRA.; JIRA tickets follow strict workflow statuses from appraisal through development to testing, ensuring segregation of duties with approval steps at each stage.; ; Security is considered at all stages of the ticket workflow. Developers and testers focus on OWASP standards. All code changes are peer-reviewed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Automated scans are run nightly with reports posted to internal messaging app (OWASP Dependency Track) with automated pull request creation(dependabot). Additionally, dedicated security engineers actively monitor the codebase, performing manual security reviews and testing.; Additional tooling includes Acunetix, Burp Suite, SPotBugs, SSL Labs, Observability Validator, WAFW00F, AWS WAF, AWS Security Hub, AWS Trusted Advisor, AWS Guard Duty.; ; When a vulnerability is detected, a ticket is created with priority set as per below:; Critical (Fix time within 15 days); High (Fix time within 30 days); Medium (Fix time within 60 days); Low (Fix time within 90 days)
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Web Application Firewall deployed with checks including HTTP Protection, Real-time Blacklist Lookups, Web-based Malware Detection, HTTP DDOS, Common Web Attacks Protection, Automation Detection, Trojan Protection, Identification of Application Defects, Error Detection and Hiding; ; Sumo Logic is configured for log aggregation and real-time alerting.; ; Any potential compromise is reviewed by our security team to understand extent of compromise.; ; Kainos aim to respond to incidents immediately, with notification to customers of suspected compromise within 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: A) Customer contacts Kainos with incident by phone, email or online ticketing system.; b) Incident is triaged by assigned Support Engineer and if possible resolution identified, actioned and communicated back to the customer.; c) If additional assistance is required, incident is raised with specialist Kainos Smart technical teams.; d) Once a resolution has been found, incident ticket will be updated with details of when the fix will be released.; e) Once the issue has been resolved, the support engineer follows up with the customer to ensure they are satisfied with the result.; f) Incident ticket will be closed.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI Assurance UK Limited)
• ISO/IEC 27001 accreditation date: Thursday 12 March 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Standards Institution (BSI Assurance UK Limited)
• ISO 9001 accreditation date: Sunday 11 January 2026
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2c834548-3a6d-4bb0-83d1-6d34a110c9e8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 61806113-7791-4e7a-88c5-1b08983539bb
• Other security certifications: Yes
• Any other security certifications: SOC2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales.worksmart@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.