Cinos

Cisco Meraki from Cinos

Cisco Meraki service from Cinos delivering cloud controlled wired and wireless networking, SD-WAN, network security, security cameras/CCTV and endpoint management. Wireless Access Points, LAN switches, security and SD-WAN, cellular gateways, smart cameras and sensors all controlled via simple, comprehensive cloud dashboard and fully managed by Cinos.

Features

  • Local Area Network (LAN) switches
  • Network Security
  • Software-Defined WAN (SD-WAN)
  • Mobile Device Management (MDM)
  • Wi-Fi/Wireless LAN, Wireless Access Points
  • Smart security cameras
  • Cloud management dashboard accessible from any location
  • New features delivered monthly, including analytics and continuous security updates
  • Zero touch provisioning

Benefits

  • Manage configurations and alerts from anywhere, on any device
  • Smarter, more sustainable network with Meraki environmental sensors
  • Simplify networks with a single, simple cloud management dashboard
  • Quick effective rollout of new sites with remote deployment
  • Deploy new devices and networks quickly and easily
  • Unparalleled network visibility to analyse activity
  • View security video anywhere with nothing to install
  • An office-like experience at home with Wi-Fi that’s always connected.
  • SD-WAN optimises traffic over all available paths between sites/multi-cloud environments
  • Dynamically adjust access/enforce security policy based on device compliance.

Pricing

£0.00 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cinos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 0 1 4 2 3 7 1 7 6 8 0 3 2 1

Contact

Cinos Jody Faulkner
Telephone: 07869370406
Email: bids@cinos.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Our Meraki service is fully conversant with other leading providers of enterprise wired and wireless networks and security, utilising standardised protocols.
Cloud deployment model
Public cloud
Service constraints
The service utilises premise networking with cloud management dashboard. Any planned/unplanned maintenance would only ever apply to the dashboard and not affect the network in any way. New images and features can be pushed to the network devices as suits your organisation.
System requirements
  • Service Connectivity: Internet, N3/HSCN, PSN or Private Ethernet
  • Power over Ethernet (PoE) to access points (can be provided)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our response times are based upon priority of the incident:

P1 - Severe Business Impact - 15 minutes
P2 - High Business Impact - 30 minutes
P3 - Medium Business Impact - 2 hours
P4 - Minor / no Business Impact - 4 hours
P5 - Service Request / Service Query - 1 business day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
We offer varied Service Level Agreements based on deployment model: 

• The Service Level Agreement (SLA) for Standard Private or Community Cloud is 99.9% 
• The Service Level Agreement (SLA) for Cloud HA Private or Community Cloud is 99.99% 
• The Service Level Agreement (SLA) for Hybrid Cloud is 99.99%. 

There is no cost implication for the differing support levels; the support level is derived from the deployment model chosen.

We provide a named Technical Account Manager for all of our customers, providing a point of escalation, a named contact for service queries and technical update / roadmap workshop sessions
Support available to third parties
Yes

Onboarding and offboarding

Getting started
In order to fully understand your business objectives and produce an appropriate design to fully meet requirements, we offer a number of workshops to gain a comprehensive understanding of your organisation. This information, combined with detailed benefits analysis enables Cinos to provide the perfect solution to meet your business need.

While we have industrialised and standardised our approach as far as possible, we appreciate that each of our customers and their requirements are unique. Our typical on-boarding process follows a closely aligned PRINCE2 methodology which incorporates the following key stages:

• Initiate and Assess

• Plan and Design

• Procure

• Implement

• Prepare

• Handover and Transition

• Benefits Realisation
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
In the event you wish to leave our service, we will meet all necessary obligations in order to enable a smooth transition of service, including the release of any software licenses to you.

Service cessation should be initiated by request in writing, where we will be happy to work with you define a service cessation plan.
End-of-contract process
In the event you wish to leave our service, we will meet all necessary obligations in order to enable a smooth transition of service, including the release of any software licenses to you.

Service cessation should be initiated by request in writing, where we will be happy to work with you define a service cessation plan.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
The Meraki dashboard API is an interface for software to interact directly with the Meraki cloud platform and Meraki-managed devices. The API contains a set of tools known as endpoints for building software and applications that communicate with the Meraki dashboard for use cases such as provisioning, bulk configuration changes, monitoring, and role-based access controls. The dashboard API is a modern, RESTful API using HTTPS requests to a URL and JSON as a human-readable format. The dashboard API is an open-ended tool that can be used for many purposes. Here are some examples of how it is used today by Meraki customers:

- Add new organisations, admins, networks, devices, VLANs, SSIDs
- Provision thousands of new sites in minutes with an automation script
- Automatically onboard and off-board new employees' teleworker device(s)
- Build your own dashboard for store managers, field techs, or unique use cases
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Each customer gets their own Meraki dashboard for management of their network. Reporting can be customised. SLAs relating to your Cinos service can be fully customised.

Scaling

Independence of resources
In order to guarantee that users are not affected by the demands from other users, UKCloud uses resource reservations and shares such as internet bandwidth shaping. In addition, the capacity planning team ensure that usage in terms of all resources are constantly monitored and increased accordingly relating to user demand.

Services provided by Cinos are multi-instance, rather than multi-tenant, meaning that each customer gets their own dedicated instance of the service.

Analytics

Service usage metrics
Yes
Metrics types
These metrics include average/max CPU usage, average memory usage, average disk write/read speed and disk provisioned/utilised for VMs in all regions
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Cisco Meraki

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Customers are encouraged to protect their own data using encryption technologies where only they have the decryption key. In this way, our customers are assured that their data can never be accessed by a third party.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Authorised users may export end user and configuration data from the service administrative interface. Exported data is typically downloaded as .CSV
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We offer varied Service Level Agreements based on your deployment model:

• The Service Level Agreement (SLA) for Standard Private or Community Cloud is 99.9%
• The Service Level Agreement (SLA) for Cloud HA Private or Community Cloud is 99.99%
• The Service Level Agreement (SLA) for Hybrid Cloud is 99.99%

If the service level falls below the stated availability percentage (excluding Planned and Emergency Maintenance periods), customers will be eligible for Service Credits on affected Unified Communications and Collaboration applications only. Service Credits will be calculated as a percentage of the fees for the affected services for the monthly billing period during which the failure occurred (to be applied at the end of the billing cycle).

The Service Credit for a Standard Deployment Model is 5% of the affected applications monthly spend.

The Service Credit for a Cloud HA Deployment Model is 15% of the affected applications monthly spend.
Approach to resilience
Available on request
Outage reporting
All outages will be reported via email.  Outages are identified as Planned maintenance, Emergency maintenance, and platform issues.  In addition, the designated Technical Account Manager will proactively contact customers as appropriate.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
For online systems (e.g. Customer Portal & API interfaces), all users are required to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bmtrada
ISO/IEC 27001 accreditation date
11 March 2016
What the ISO/IEC 27001 doesn’t cover
No exclusions.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Cinos has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 standard.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Cinos has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, which cover a significant proportion of our asset population. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Our service is based upon UKCloud Infrastructure as a Service. Following best practice from the National Cyber Security Centre, UKCloud protects both its Assured and Elevated platforms with enhanced protective monitoring services (SIEM), at the hypervisor level and below. Thier approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the UKCloud NOC for prompt investigation.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Cinos has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by personnel, and incidents identified and reported. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

In the delivery of this Service, Cinos are committed to fighting the climate catastrophe. Our Environmental Management System (EMS) is accredited to ISO14001 aligning to processes and procedures managing the impact of business activities to increase sustainability including measure and management of carbon footprint and carbon reduction. To achieve net-zero carbon and decarbonisation of our supply-chain we are;
Only obtaining services, equipment and power from providers, manufacturers and vendors committed to environmental protection - Removing use of substances and processes that adversely affect the environment - Offsetting carbon emissions through Earthly which offsets carbon impact of the business through tree planting and forest protection - Using collaboration technologies to reduce physical travel and offset carbon emissions - Encouraging staff to cycle to work through, Cycle-to-Work scheme and secure storage - Recruiting locally and sourcing of local suppliers to reduce business travel requirements - Providing environmental training to influence behaviour in reducing waste and using resources efficiently - Designing and operating offices for maximum energy efficiency - Upgrading offices to HVAC, insulation, and other systems to reduce energy consumption and emissions - Removing diesel-powered vehicles, increasing use of electric or plug-in hybrid - Preventing technology from reaching landfill by safely decommissioning and recycling replaced hardware, refurbishing equipment for resale or donation - Alongside industry colleagues, identifying and driving better packaging behaviours and innovation within the industry, e.g. recycling pallets for Alpaca Houses - Participating in green initiatives supporting wider community e.g. working with the National Forest: https://www.cinos.net/our-company/going-green/ Cinos contributes towards our planting 2,022 tree target for every new project we are awarded.

Through the lifetime of your engagement with Cinos, all stakeholders will contribute to our Environmental Policy and the delivery of this Social Value theme. We engage with all stakeholders regularly to measure our performance and update environmental policy accordingly.
Covid-19 recovery

Covid-19 recovery

Available on request.
Tackling economic inequality

Tackling economic inequality

Available on request.
Equal opportunity

Equal opportunity

In the delivery of this Service, Cinos will deliver Equal Opportunity in line with the Social Value Model as follows;
As a Disability Confident employer, Cinos provide equality of opportunity for anyone with visible and/or non-visible disabilities. We ensure that our supply-chain share our values and disabled employees are fully-supported. Processes ensure we understand the issues affecting representation of disabled people in the workforce. We provide all speciality equipment for employees to fulfil their duties from any location so there are no barriers to any employee performing their role.
Cinos provide employment opportunities for all, regardless of gender, age, ethnic-origin, religion, sexual orientation, or disability. We promote the principles of equality and diversity in all dealings and hold Investors-in-People (Gold) and Living-Wage accreditations. We offer a range of accessible opportunities within our recruitment process with working-conditions promoting an inclusive working environment, including flexible and remote working. We’re committed to providing a working environment free from discrimination.
We support all employees in upskilling and progressing in their career with training budget allocated to every individual, alongside quarterly appraisals. Everyone has equal access career-development opportunities aligned to experience and ability. We take appropriate positive-action measures to provide specialised training and support for groups that are under-represented in taking-up training and career-development opportunities. Our apprenticeship program provides employment and training for candidates from local colleges and universities resulting in a job offer.
Cinos are committed to the avoidance of Modern-Slavery within our organisation and supply chains. We only work with suppliers who have embedded sustainable and ethical practices within their organisation; reporting in line with the UN Guiding Principles Framework and the Modern-Slavery Act and ensuring that our commitment to delivering social benefits and upholding human rights is disseminated through our Impact Report, Modern-Slavery Act statement and Sustainable Procurement Policy.
Wellbeing

Wellbeing

Available on request.

Pricing

Price
£0.00 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free 14-day trial of the Meraki service available.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cinos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.