SYNBIOTIX SOLUTIONS LIMITED

CAFM and Facilities Management Solutions, Soft Services, Catering, Portering, Cleaning

Synbiotix provides integrated digital solutions for healthcare facilities, streamlining catering, portering, helpdesk, and wider estates operations. Its platform replaces manual processes with automated, clinically informed workflows, improving efficiency, safety, and service quality across NHS hospitals through real‑time task management, dietary‑aware meal ordering, and robust operational support.

Features

• X Cater, Catering Information System
• X Task, Task Management System
• X Clean, Cleaning Management System
• X Audit, Audit and Compliance System
• X Maintain, Hard Services Management System

Benefits

• X Cater, improves patient safty and experiance
• X Clean, improves cleaning outcomes
• X Task, improves efficiency and SLA compliance
• X Audit, provides and audit framework
• X Maintain, Hard Services, PPM Scheduling and Compliance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@synbiotix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

201448581536979

Contact

Jay Siad
03304004150
sales@synbiotix.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Police
  • Defence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: SaaS solution, users just need access to the internet

User support

• Email or online ticketing support: Yes
• Support response times: The response times are the same on the weekend as on the weekdays. Response times are immediate by automated messages. The tickets are then triaged
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Our digital services are designed and developed in line with recognised accessibility standards, including WCAG 2.1 AA principles. As part of our quality assurance processes, we conduct usability testing that includes the use of common assistive technologies such as screen readers (e.g., JAWS, NVDA, VoiceOver). These tests help validate compatibility, identify accessibility barriers, and ensure that key user journeys can be completed using assistive tools. We continue to enhance our testing approach by incorporating feedback from users with diverse access needs and by ensuring our solutions remain inclusive, perceivable, operable, and robust for all users.
• Onsite support: Yes
• Support levels: Synbiotix provides a single, comprehensive support service that includes incident management, configuration updates, maintenance, functional upgrades, ticket handling, and 24/7 helpdesk availability for critical issues. Support is delivered via phone and email during standard hours (09:00–17:30, Mon–Fri), with monitoring and escalation processes defined within the SLA.; ; Support is fully included within the software subscription/licence and hosting fees. Synbiotix does not operate tiered or chargeable support levels.; ; Every customer is assigned a dedicated Synbiotix Account Manager as a single point of contact, supported by SMEs and technical engineers who provide implementation assistance, training, and ongoing support.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We have a new client onboarding team, including a project manager and a training manager. The team will produce a project plan for data capture, configuration, and training of the system. The training manager will work with the client to produce a training plan including onsite and remote.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The data can be extracted in a number of formats, including .CSV and Excel.
• End-of-contract process: An exit plan will be established once the contract end date has been notified.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application and the online are not the same product but compliment each other
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: This is managed via HubSpot and Jira
• Accessibility standards: EN 301 549
• Accessibility testing: Synbiotix has undertaken external accessibility assessment to validate our WCAG compliance. As part of this process, we engaged an independent external assessor who utilised industry‑standard screen‑reader technologies (including JAWS and Blazie) to review and authenticate the accessibility of our browser‑based applications. This assessment confirmed that our interfaces support integrated screen‑reader functionality and meet the expected behaviours for WCAG‑aligned operation.
• API: Yes
• What users can and can't do using the API: The API service will support data export to Power BI, we also support APIs to numerous other systems.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We make custom workflows and can work with customers to make bespoke system changes

Scaling

• Independence of resources: Each account has its own incidence of the system and resources are not shared

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service uptime reporting and performance monitoring
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are systems extract options in the system, where the user can run exports from individual data bases
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Synbiotix is designed to operate as critical hospital infrastructure, supporting real‑time clinical, catering, portering, cleaning and wider soft‑FM workflows. To meet the operational needs of NHS and healthcare environments, Synbiotix is engineered and expected to deliver 100% service availability. This level of resilience ensures that essential hospital services can function without interruption and that end users experience continuous access to all platform modules.; Our Service Level Agreement (SLA) defines the required availability level along with strict remediation times for incident response and resolution. Incidents are prioritised based on severity, with immediate escalation for any operationally significant impact. We maintain continuous monitoring, proactive alerting, automated resilience measures and a fully managed backup and continuity framework to protect service reliability.; If Synbiotix fails to meet the defined remediation time, the customer becomes eligible for service credits. These service credits are locally negotiated with each client, reflecting their operational environment, contract value and any agreed performance thresholds. Service credits can be applied as invoice deductions or credit notes, depending on the contractual arrangement.; This approach ensures transparency, accountability and a high‑assurance service for all healthcare organisations, aligned with the expectations of G‑Cloud procurement and NHS digital service standards.
• Approach to resilience: Synbiotix is designed to provide resilient, uninterrupted service for critical hospital operations. The platform incorporates multiple layers of resilience, including continuous server‑health monitoring and automated alerting to detect performance issues early. Our system architecture includes server mirroring to ensure continuity if an application server fails, and all restore processes are tested twice per year in line with ISO 27001 requirements. These measures ensure service reliability even during unexpected events.; Synbiotix is hosted in the Microsoft Azure cloud, providing enterprise‑grade resilience and high‑availability capability. All virtual servers, source code repositories and system documentation are replicated through Azure’s built‑in replication services. Data is protected through immutable Azure Backup Vaults, which prevent tampering and ensure recoverability in the event of corruption or ransomware attacks.; To ensure geographic redundancy, Synbiotix uses inter‑regional replication across three Azure UK South datacentres, enabling rapid failover if a datacentre becomes unavailable. Public IPs can be automatically re‑routed, and full system restoration can occur within our one‑hour Recovery Time Objective.; A full Business Continuity and Disaster Recovery Plan governs these arrangements. For security reasons, more detailed information about datacentre layout, network topology and security controls is available on request, in line with government guidance.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted through enforced multi‑factor authentication, role‑based access control, and least‑privilege provisioning, with elevated roles protected by mandatory MFA and periodic access reviews. User accounts are created, updated, and revoked only following authorised requests, with all changes logged and aligned to ISO 27001 controls. Support‑channel access is limited to approved personnel, with remote access granted only via authorised methods, named individuals, and controlled sessions that cannot simultaneously access external networks, ensuring secure troubleshooting and maintenance operations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are registered with ICO and DSPT, we also have a retained DPO in the business who ensures that staff training is maintained and monitoried.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Synbiotix follows a formal, ISO 27001‑aligned configuration and change management process. All significant, non‑routine changes to software or infrastructure follow the CP 8.32 Change Management procedure, requiring a logged request, technical review and approval by the Development Director before deployment. Configuration items and system documentation are centrally stored and updated after each authorised change.; Routine updates (e.g., patches, antivirus, minor text changes) are tracked but exempt from full control. All changes undergo security‑impact assessment, and any affecting continuity are reviewed with the Finance Director. Clinical‑safety‑related changes follow the DCB 0129 process, which includes specific controls for modifications and risk assessment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Synbiotix operates an ISO 27001‑aligned vulnerability management process supported by a 24/7 SIEM/SOC service that continuously monitors for threats. Annual external and internal penetration tests, including OWASP‑aligned web and mobile testing, identify vulnerabilities, with remediation tracked through the ISMS. Potential threats are assessed using SOC intelligence, Azure Security advisories, and structured risk assessments.; Patches follow the CP 8.8 process: the Development Director monitors vendor releases, tests updates in a controlled environment, and deploys approved patches via formal change management. Routine OS and platform security updates are applied promptly, ensuring rapid mitigation and full auditability across all environments.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Synbiotix uses continuous 24/7 SIEM/SOC monitoring to detect potential compromises across servers, applications and Azure cloud services. Centralised logging, correlation rules, and threat‑intel feeds identify unusual activity such as authentication anomalies, intrusion attempts and data‑access deviations. When a potential compromise is detected, incidents are triaged immediately under our ISO 27001 incident response process: containment (account/device isolation), eradication (patching or configuration fixes), and secure recovery using validated, immutable backups. Customers are notified within 1 hour of incident confirmation, with containment typically initiated within minutes. All incidents undergo post‑event review to strengthen monitoring rules and prevent recurrence.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Synbiotix operates a formal, ISO 27001‑aligned incident management process covering detection, reporting, assessment and resolution of all security and service-related events. Pre‑defined procedures exist for common incidents such as malware, service outages, data‑loss events and system failures. Users report incidents directly to the Synbiotix Helpdesk via email or telephone, where each case is logged, triaged and tracked through to closure.; For more serious incidents, Synbiotix follows a structured response workflow that includes containment, eradication, root‑cause analysis and recovery, supported by dedicated technical leads.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IQNET
• ISO/IEC 27001 accreditation date: Tuesday 12 August 2025
• What the ISO/IEC 27001 doesn’t cover: Its all covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: One Compliance
• PCI DSS accreditation date: Friday 21 November 2025
• What the PCI DSS doesn’t cover: We only hold PCI for our online ordering platform
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C8b4ceb7-6963-4969-83fa-cafd52d3a00c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D29184f2-63db-40b5-ba37-d6f82a7f23b6
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@synbiotix.com. Tell them what format you need. It will help if you say what assistive technology you use.