Securus Software

Securus Full Monitoring Service

A digital safeguarding self service software & full monitoring service solution, our team manage the data on behalf of the school alerting them to incidents of concern. Used by multiple education sector organisations, we ensure ALL devices are constantly monitored without taking up valuable teaching and staff management time.

Features

  • Cloud management portal
  • Full alert and escalation process
  • Monitors all devices including BYOD
  • Full machine assisted monitoring service
  • Application, keyboard, web and network monitoring
  • Configure Library from whole organisation down to individual pupil
  • Minutes to deploy, automatic Active Directory & Google Workspace synchronisation
  • Real-time dashboards, reporting & evolving insights and analytics
  • Integration with MyConcern & CPOMS
  • Workflow and case management for all safeguarding concerns

Benefits

  • Safeguards pupils and staff from inappropriate content and digital threats
  • Saves valuable staff time and resources
  • Low IT management overhead
  • Provides evidence for early intervention
  • Inspection ready - school aligned with Ofsted & ISI frameworks
  • Ensures compliance with Keeping Children Safe in Education
  • Support for pupils studying remotely at home
  • Identifies areas of focus for safeguarding & behaviour improvements
  • Holistic and evidential view of pupil’s monitoring history
  • Human moderators provide oversight for improved capture accuracy

Pricing

£4.40 to £6.30 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bernard.snowe@securus-software.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 0 1 6 1 0 6 9 1 9 8 6 2 2 1

Contact

Securus Software Bernard Snowe
Telephone: 0330 124 1750
Email: bernard.snowe@securus-software.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Customer requires an internet connection
System requirements
  • Internet connection required
  • Windows 8, 10 & 11
  • Chrome OS
  • IOS
  • MacOS

User support

Email or online ticketing support
Email or online ticketing
Support response times
1. Level 5 Urgent (High Risk) Moderated Captures are reported to the Designated Customer Contacts by email and by telephone within 4 hours

2. Level 4 Non-urgent (High Risk) Moderated Captures are reported to the Designated Customer Contact by email the same day

3. Level 1 to 3 Medium & Low Risk Moderated Captures are included as part of the overall monthly summary activity report provided to the Designated Customer Contact

4. FP (False Positive) Moderated Captures are included as part of the overall monthly summary activity report provided to the Designated Customer Contact
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Support is provided by telephone and via email and is included in the overall cost of the service.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Securus setup a specific cloud instance of the Securus Portal for the customer and send them their initial login credentials and also the appropriate device/network software for the devices that are to be monitored which the customer will deploy as they would any standard software application program. This is a very straight forward process and we offer full online and telephone support should the customer require assistance. All of this can be achieved same day if necessary. There is an online customer support portal and knowledgebase which contains documentation and videos to help customers with any deployment and is fully available at all times to any customer. Unlimited online training is also available to all customers upon request.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Once a contract is terminated customers have the option to extract any specific capture data as PDF output. Once this process is complete and confirmed to us by the customer within the contratcual period agreed then all customer data is securely deleted unless we are legally or contractually obliged to archive and store it under separate agreement.
End-of-contract process
Once a contract is terminated and any export of data is completed as agreed, then customer access to the Securus cloud portal is disabled, device software is set to auto exit and and no further capture data is generated or received.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • Windows
  • Other
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Portal
Accessibility standards
None or don’t know
Description of accessibility
All visual components can scale in line with browser usage features
Accessibility testing
None
API
No
Customisation available
Yes
Description of customisation
Library words and phrases.
User access.
Exclusions based upon complex safeguarding triggers.
Whitelisting/Blacklisting.

Scaling

Independence of resources
Securus uses Digital Ocean cloud infrastructure to both horizontally & vertically scale resources to meet performance requirements.

Analytics

Service usage metrics
Yes
Metrics types
Real time dashboards display counts and analysis of captures by certain measures and filters can also be applied to fine tune the results (date ranges, source, safeguarding category etc). Regular summary reports are avaialble via scheduled output or on demand and to single or multiple recipients. Organisation hierarchies are supported allowing multi academy trusts, school groups or local authorities to view data across all sites if required.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Customers can export their data from the capture list view by selecting the data to be exported and generating a CSV file of the information. In addition, individual or small numbers of captures can also be exported as PDFs including the screen shot of the capture.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • Active Directory synchronisation
  • Google Workspace synchronisation

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Securus cloud portal is hosted in a UK based datacentre with a 99% guaranteed availability on a monthly basis during the contracted service hours. As part of the Service SLA, service credits can be negotiated and applied for failure to meet the monthly target and will be offset agaisnt the annual renewal fees.
Approach to resilience
The Securus cloud portal server and data components are hosted in the Digital Ocean LLC UK based datacentre which is approved by Lloyd's Register Quality Assurance Ltd. to the following standards:
ISO 9001:2015, the international Standard for Quality Management and ISO/IEC 27001:2013, the internationally recognised standard for Information Security.
Outage reporting
General datacentre status updates, issues and any outage notices can be found at https://status.digitalocean.com/ which is a public dashbaord external to Securus. Customers can sign up to receive email notifications whenever Digital Ocean creates, updates or resolves an incident.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
SSO (Radius)
Access restrictions in management interfaces and support channels
Access to the Securus cloud portal is controlled through a range of roles combined with their associated permissions and which are managed by the overall system supervisor/administrator.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
SSO (Radius)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
On a continuous basis, Securus has senior management oversight of security governance with board level reviews of internal policies and procedures to ensure the delivery of our software and service solutions perform at an optimum level.
Information security policies and processes
Securus works to a best practice approach which has been developed over a period of time and is based upon organisational responsibility for specific areas of information security within the business.

Line managers report to the senior managment board to esnure compliance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All change is managed through JIRA - a commercial change management tool. This includes components such as software finctionality chmages, infrastructure changes, data management, customer service, documentation etc.

JIRA is configured to esnure multi level sign off of each work package.
Vulnerability management type
Undisclosed
Vulnerability management approach
Securus runs a suite of cyber security tools to monitor and respond to potential threats. This covers patching, network security, pen testing, end-point security, email threat protection and others.

We have the ability to delpoy hot fixes immediately.
Protective monitoring type
Undisclosed
Protective monitoring approach
Securus utilise the Digital Ocean monitoring service which will employ proactive counter measures against certain threats and attacks.
Incident management type
Undisclosed
Incident management approach
Our customer support and incident management system/process coveres both customer and security incidents. These can be logged online, via email and by telphone. Our system generates multiple levels of reports.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

With a number of staff who are classified in the Covid-19 clinically extremely vulnerable group. Securus has agreed to more flexible remote/office working conditions with a 60% reduction in the time required to be office based in order to increase the likelihood of maximising the potential recovery from Covid-19 and increase the effectiveness of the services we provide. This in turn helps to reduce the number of potential absences through Covid-19 related sickness and ill health amongst all staff but especially the high risk group which account for c.21% of the workforce.
Wellbeing

Wellbeing

We firmly believe that our staff feel a positive sense of worth and wellbeing from the safeguarding of pupils and staff amongst our customers. As a business we are conscious of the potential impact our work can have on our staff and we therefore provide them with support and guidance should they encounter content which may make them feel uncomfortable.

In addition, our solutions provide a tangible and positive impact on pupils, staff, governors and parents in knowing that the safeguarding software and service we provide improves the overall health and wellbeing of students and by providing alerts to staff about health and wellbeing concerns that may develop this allows for early intervention and the genuine possibility of improving the wellbeing outcomes for those concerned.

Pricing

Price
£4.40 to £6.30 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer any customer a free trial of the Service which includes the device monitoring software and access to the Securus cloud Hub portal to receive alerts (if generated). Free trials normally last between 2 and 4 weeks in duration.
Link to free trial
https://www.securus-software.com/contact/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bernard.snowe@securus-software.com. Tell them what format you need. It will help if you say what assistive technology you use.