Securus Full Monitoring Service
A digital safeguarding self service software & full monitoring service solution, our team manage the data on behalf of the school alerting them to incidents of concern. Used by multiple education sector organisations, we ensure ALL devices are constantly monitored without taking up valuable teaching and staff management time.
Features
- Cloud management portal
- Full alert and escalation process
- Monitors all devices including BYOD
- Full machine assisted monitoring service
- Application, keyboard, web and network monitoring
- Configure Library from whole organisation down to individual pupil
- Minutes to deploy, automatic Active Directory & Google Workspace synchronisation
- Real-time dashboards, reporting & evolving insights and analytics
- Integration with MyConcern & CPOMS
- Workflow and case management for all safeguarding concerns
Benefits
- Safeguards pupils and staff from inappropriate content and digital threats
- Saves valuable staff time and resources
- Low IT management overhead
- Provides evidence for early intervention
- Inspection ready - school aligned with Ofsted & ISI frameworks
- Ensures compliance with Keeping Children Safe in Education
- Support for pupils studying remotely at home
- Identifies areas of focus for safeguarding & behaviour improvements
- Holistic and evidential view of pupil’s monitoring history
- Human moderators provide oversight for improved capture accuracy
Pricing
£4.40 to £6.30 a user a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 0 1 6 1 0 6 9 1 9 8 6 2 2 1
Contact
Securus Software
Bernard Snowe
Telephone: 0330 124 1750
Email: bernard.snowe@securus-software.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Customer requires an internet connection
- System requirements
-
- Internet connection required
- Windows 8, 10 & 11
- Chrome OS
- IOS
- MacOS
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
1. Level 5 Urgent (High Risk) Moderated Captures are reported to the Designated Customer Contacts by email and by telephone within 4 hours
2. Level 4 Non-urgent (High Risk) Moderated Captures are reported to the Designated Customer Contact by email the same day
3. Level 1 to 3 Medium & Low Risk Moderated Captures are included as part of the overall monthly summary activity report provided to the Designated Customer Contact
4. FP (False Positive) Moderated Captures are included as part of the overall monthly summary activity report provided to the Designated Customer Contact - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- Support is provided by telephone and via email and is included in the overall cost of the service.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Securus setup a specific cloud instance of the Securus Portal for the customer and send them their initial login credentials and also the appropriate device/network software for the devices that are to be monitored which the customer will deploy as they would any standard software application program. This is a very straight forward process and we offer full online and telephone support should the customer require assistance. All of this can be achieved same day if necessary. There is an online customer support portal and knowledgebase which contains documentation and videos to help customers with any deployment and is fully available at all times to any customer. Unlimited online training is also available to all customers upon request.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Once a contract is terminated customers have the option to extract any specific capture data as PDF output. Once this process is complete and confirmed to us by the customer within the contratcual period agreed then all customer data is securely deleted unless we are legally or contractually obliged to archive and store it under separate agreement.
- End-of-contract process
- Once a contract is terminated and any export of data is completed as agreed, then customer access to the Securus cloud portal is disabled, device software is set to auto exit and and no further capture data is generated or received.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Linux or Unix
- Windows
- Other
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Portal
- Accessibility standards
- None or don’t know
- Description of accessibility
- All visual components can scale in line with browser usage features
- Accessibility testing
- None
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Library words and phrases.
User access.
Exclusions based upon complex safeguarding triggers.
Whitelisting/Blacklisting.
Scaling
- Independence of resources
- Securus uses Digital Ocean cloud infrastructure to both horizontally & vertically scale resources to meet performance requirements.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Real time dashboards display counts and analysis of captures by certain measures and filters can also be applied to fine tune the results (date ranges, source, safeguarding category etc). Regular summary reports are avaialble via scheduled output or on demand and to single or multiple recipients. Organisation hierarchies are supported allowing multi academy trusts, school groups or local authorities to view data across all sites if required.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Customers can export their data from the capture list view by selecting the data to be exported and generating a CSV file of the information. In addition, individual or small numbers of captures can also be exported as PDFs including the screen shot of the capture.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Active Directory synchronisation
- Google Workspace synchronisation
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- The Securus cloud portal is hosted in a UK based datacentre with a 99% guaranteed availability on a monthly basis during the contracted service hours. As part of the Service SLA, service credits can be negotiated and applied for failure to meet the monthly target and will be offset agaisnt the annual renewal fees.
- Approach to resilience
-
The Securus cloud portal server and data components are hosted in the Digital Ocean LLC UK based datacentre which is approved by Lloyd's Register Quality Assurance Ltd. to the following standards:
ISO 9001:2015, the international Standard for Quality Management and ISO/IEC 27001:2013, the internationally recognised standard for Information Security. - Outage reporting
- General datacentre status updates, issues and any outage notices can be found at https://status.digitalocean.com/ which is a public dashbaord external to Securus. Customers can sign up to receive email notifications whenever Digital Ocean creates, updates or resolves an incident.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Other user authentication
- SSO (Radius)
- Access restrictions in management interfaces and support channels
- Access to the Securus cloud portal is controlled through a range of roles combined with their associated permissions and which are managed by the overall system supervisor/administrator.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Description of management access authentication
- SSO (Radius)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- On a continuous basis, Securus has senior management oversight of security governance with board level reviews of internal policies and procedures to ensure the delivery of our software and service solutions perform at an optimum level.
- Information security policies and processes
-
Securus works to a best practice approach which has been developed over a period of time and is based upon organisational responsibility for specific areas of information security within the business.
Line managers report to the senior managment board to esnure compliance.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
All change is managed through JIRA - a commercial change management tool. This includes components such as software finctionality chmages, infrastructure changes, data management, customer service, documentation etc.
JIRA is configured to esnure multi level sign off of each work package. - Vulnerability management type
- Undisclosed
- Vulnerability management approach
-
Securus runs a suite of cyber security tools to monitor and respond to potential threats. This covers patching, network security, pen testing, end-point security, email threat protection and others.
We have the ability to delpoy hot fixes immediately. - Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Securus utilise the Digital Ocean monitoring service which will employ proactive counter measures against certain threats and attacks.
- Incident management type
- Undisclosed
- Incident management approach
- Our customer support and incident management system/process coveres both customer and security incidents. These can be logged online, via email and by telphone. Our system generates multiple levels of reports.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
With a number of staff who are classified in the Covid-19 clinically extremely vulnerable group. Securus has agreed to more flexible remote/office working conditions with a 60% reduction in the time required to be office based in order to increase the likelihood of maximising the potential recovery from Covid-19 and increase the effectiveness of the services we provide. This in turn helps to reduce the number of potential absences through Covid-19 related sickness and ill health amongst all staff but especially the high risk group which account for c.21% of the workforce. - Wellbeing
-
Wellbeing
We firmly believe that our staff feel a positive sense of worth and wellbeing from the safeguarding of pupils and staff amongst our customers. As a business we are conscious of the potential impact our work can have on our staff and we therefore provide them with support and guidance should they encounter content which may make them feel uncomfortable.
In addition, our solutions provide a tangible and positive impact on pupils, staff, governors and parents in knowing that the safeguarding software and service we provide improves the overall health and wellbeing of students and by providing alerts to staff about health and wellbeing concerns that may develop this allows for early intervention and the genuine possibility of improving the wellbeing outcomes for those concerned.
Pricing
- Price
- £4.40 to £6.30 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- We offer any customer a free trial of the Service which includes the device monitoring software and access to the Securus cloud Hub portal to receive alerts (if generated). Free trials normally last between 2 and 4 weeks in duration.
- Link to free trial
- https://www.securus-software.com/contact/