Moof IT

Apple Device Management via Jamf Pro

We deploy and support Jamf Pro to better manage our clients Apple estates. This includes Apple IT security policy enforcement, application deployment, zero touch device deployment, device compliance, Integration with 3rd party systems (IdP, SSO, 8021X), application & macOS patching etc.

Features

• Technical Design & Project planning
• Project delivery
• On-going support
• Application & macOS patching via Jamf Pro
• Creation & enforcement of IT security policy via Jamf Pro
• Security & compliance service via Jamf Pro
• Full outsourcing of macOS support as required
• Zero touch deployment
• Vulnerability management processing

Benefits

• High-end expertise
• Known project outcomes
• Experience of over 300 Jamf projects
• Detailed project process
• Knowledge of supporting over 100 Jamf instances on-going
• One stop for Jamf & macOS support
• Jamf Pro experts
• Gold Jamf partner
• Fully Jamf accredited

£13 to £50 a user

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at henryc@moof-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

202170587839407

Contact

Henry Capper
0203 983 4444
henryc@moof-it.co.uk

Planning

• Planning service: Yes
• How the planning service works: Moof always carry out a detailed Technical Design & Project Planning phase for every project they deliver.; ; This is carried out in conjunction with the relevant client stakeholders.; ; Following this stage, Moof IT would produce a project planning & technical design document that would detail every stage, measurement statement, dependency and sign off criteria for the project along with a confirmed timeline.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Jamf Pro
  • Jamf Protect
  • Jamf Connect
  • Apple focused IT support
  • MacOS device management
  • MacOS security and compliance

Training

• Training service provided: Yes
• How the training service works: We are a Jamf integrator so can deliver the Jamf Jump Start training.; ; Moof also provide bespoke training to our clients as required.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Jamf Pro
  • Bespoke Jamf training

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Moof have a huge amount of experience in migrating clients between Cloud based MDM's or from migrating clients from an on-premise MDM to Jamf Cloud.; ; We have delivered this type of work on numerous occasions and have a number of pre-written scripts that greatly simplify this process.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Jamf Pro
  • Intune
  • Jamf Now
  • Jumpcloud
  • Kandji

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a detailed QA and testing process that every project phase must complete.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Moof provide a range of support services:; ; - Application patching - Your 3rd party application updates, automatically updated across all Macs within an agreed schedule (either 2 or 4 weeks); ; - macOS patching - macOS updates enforced automatically across all Macs within your specified timeframe; ; - Security policy compliance monitoring - Daily monitoring of the Macs security state against your IT security policy with automatic flagging and remediation management for any cases of non-compliance; ; - Vulnerability management - Analysis of the alerts from your VMS, cross-referencing with the MDM to identify and action any items requiring intervention; ; - MDM management and maintenance - Proactive on-going maintenance of your MDM to ensure its smooth running; ; - macOS deployment workflow creation and management - Creation, support & maintenance of the deployment workflows to ensure on-going streamlined zero-touch-deployment for new and redeployed Macs; ; - Annual managed macOS upgrade - An annual OS upgrade project to the next major version of macOS including the existing applications & configurations in your estate; ; - Full outsourced MDM support- Moof will deliver a full outsourced managed service to your MDM

Service scope

• Service constraints: UK hours

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 30 minutes to 4 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: There are 4 priority levels and tickets are assigned based on the level of impact the issue is having on the clients environment.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Jamf Pro

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 25/10/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Moof have a clear sustainability goal of fighting climate change which we are actively working towards as an organisation

  Tackling economic inequality

  We have a clear goal of tackling economic inequality which we are actively working towards as an organisation.

  Equal opportunity

  We have a clear goal of providing equal opportunities which we are actively working towards as an organisation.

  Wellbeing

  We have a clear goal of providing a good work environment and promoting wellbeing which we are actively working towards as an organisation.

Pricing

• Price: £13 to £50 a user
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at henryc@moof-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.