CDW Limited

CDW NetApp Cloud Backup

Cloud Backup is a native set and forget ONTAP backup and restore solution delivering unmatched performance, reliability, security and tons of automation.

Features

• Backup & restore
• SnapMirror Cloud
• Multi-Cloud
• Azure
• AWS
• GCP
• Preserve Storage Efficiencies
• End-to-end security
• Ransomware protection

Benefits

• Achieve 3-2-1 data protection
• Set & forget
• Instant and granular data recovery
• Indexed catalog

£0.05 a gigabyte a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

202212433458920

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • Access To ONTAP systems to perform backup and restore
  • A small VM to deploy the service
  • The service is managed via Cloud Manager

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 - 30 Minutes, P2 - 2 Hours, P3 - 8 Hours, P4 - 24 Hours; ; https://mysupport.netapp.com/site/info/policies-and-offerings
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: NetApp provides support for Cloud Manager and its cloud services in a variety of ways. Extensive free self-support options are available 24x7, such as knowledgebase (KB) articles and a community forum. Your support registration includes remote technical support via web ticketing.; Self support; These options are available for free, 24 hours a day, 7 days a week:; Knowledge base - Search through the Cloud Manager knowledge base to find helpful articles to troubleshoot issues.; Communities - Join the Cloud Manager community to follow ongoing discussions or create new ones.; Documentation - The Cloud Manager documentation available online; Feedback email - We value your input. Submit feedback to help us improve Cloud Manager.; NetApp support - In addition to the self-support options above, you can work with a NetApp Support Engineer to resolve any issues after you activate support.; Steps to access support:; In Cloud Manager, click Help > Support.; Choose one of the available options under Technical Support:; Click Call Us to find phone numbers for NetApp technical support.; Click Open an Issue, select one the options, and then click Send.; A NetApp representative will review your case and get back to you soon.
• Web chat accessibility testing: • Tech support (TSC) + Registration Teams (NSS Admin + SCA) = 24x5 (Mon-Fri); • Non-tech support (CSR) = 24x7; NSS PROD: http://mysupport.netapp.com
• Onsite support: Yes, at extra cost
• Support levels: NetApp provide a range of Professional Service offerings to help customers with any support they require. Through these PS days, you can have help to implement the solution and a number of other services.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is online documentation available for Cloud Backup online - https://docs.netapp.com/us-en/cloud-manager-backup-restore/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Two things can happen when your license expires:; If the account you are using has a marketplace account, the backup service continues to run, but you are shifted over to a PAYGO licensing model. You are charged for the capacity that your backups are using.; If the account you are does not have a marketplace account, the backup service continues to run, but you will continue to see the warnings.
• End-of-contract process: You will be unable to create any new backups with the solution.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As the service is simply accessed through a browser, users can access the service from any device that have a supported browser.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: NetApp's cloud services are mainly accessed through our Cloud Manager portal. This is a WebGUI that is really easy to access and navigate through
• Accessibility standards: None or don’t know
• Description of accessibility: NetApp's cloud services are mainly accessed through our Cloud Manager portal. This is a WebGUI that is really easy to access and navigate through
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: REST API URLs identify the resources that you’ll be working with, including clusters, SVMs, and storage.; REST APIs use HTTP methods GET, POST, PATCH, DELETE, and OPTIONS to indicate their actions.; REST APIs return common HTTP status codes to indicate the results of each call. Additional error details can be included in the results body.; REST APIs request and response bodies are encoded using JSON.; REST APIs support hyperlinking among resources using the Content-Type ""application/hal+json"".; GET calls on collections usually return only name and UUID by default. If you want to retrieve additional properties, you need to specify them using the “fields” query parameter.; ONTAP supports query-based DELETE or PATCH for all collection endpoints.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise, the time of backup, the origin of the backup and any restoration of data or deletion of backups based on the level of access provided through the Cloud Manager console. The roles assigned to users are through the central management platform.; Account Admin: Can perform any action in Cloud Manager.; Workspace Admin: Can create and manage resources in assigned workspaces.; Compliance Viewer: Can only view Cloud Data Sense compliance information and generate reports for workspaces that they have permission to access.; SnapCenter Admin: Can use the SnapCenter Service to create application consistent backups and restore data using those backups. This service is currently in Beta.

Scaling

• Independence of resources: As you deploy the service within your own environment (cloud or on-premises), other users consuming the service will not impact you.

Analytics

• Service usage metrics: Yes
• Metrics types: We will provide you with information around what you have backed up with the solution and also a indexed catalog you can search through for single file restores.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: For customers of NetApp Cloud Data Services, encryption is managed under the shared responsibility model, with storage-level encryption executed through the applicable cloud storage provider. Our public cloud services provider partners offer their own encryption solutions: Amazon Web Services, Microsoft Azure, and Google Cloud.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data cannot be exported, it must be restored through cloud backup
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Availability based on third party cloud services design.
• Approach to resilience: Availability based on third party cloud services design.
• Outage reporting: https://status.services.cloud.netapp.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Authentication is federated with an external provider (Auth0 by default) using username / password. Auth0 authenticates username and password and passes JWT token into users browser cookie space. Federation to existing IAM is supported via ADFS in Microsoft AD , for more information see: https://services.cloud.netapp.com/misc/federation-support
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company
• ISO/IEC 27001 accreditation date: 26/05/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: https://security.netapp.com/certs/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001 and ISO/IEC 15408; ; For further information check the below links:; https://security.netapp.com/certs/; https://library-clnt.dmz.netapp.com/info/web/ECMP1138936.html?&access=a
• Information security policies and processes: NetApp follows a standard process to address vulnerabilities and notify our customers.; Vulnerability report received. ; Verification. NetApp PSIRT engineers will verify the vulnerability and provide assessment within the CVSS framework.; Resolution development. ; Notification. NetApp will disclose the minimum amount of information required for a customer to assess the impact of a vulnerability in their environment, as well as any steps required to mitigate the threat. ; Attribution. ; Standard delivery methods for NetApp security information:; Security Advisory — Provides information regarding security vulnerabilities that might affect NetApp products and require an upgrade, patch, or direct customer action to remediate. ; Security Bug Report — Provides information about low-severity or False Positive security vulnerabilities and is available via Bugs Online (requires login); NetApp’s adherence to standards and participation in standards bodies shows our commitment to security best practices.; The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:; National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines; ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure; ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: NetApp uses industry-standard source code control methods (implemented using the (third-party) Perforce product). We use industry-standard bug-tracking methods implemented using a home-grown tool known as BURT. Release Management consists of a closely monitored interaction between these two tools and industry-standard development methods along with source code review and development change control cycles.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:; National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines; ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure; ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:; National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines; ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure; ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management handling procedures have been developed and maintained to cover all potential types of security incidents, including, but not limited to: (1) intrusion, (2) denial of service, (3) malicious code, (4) malicious communications, and (5) misuse of resources. Redovery strategies that NetApp would use if a cyber attack were to occur is company confidential. Testing for cyber attack scenarios has been donesuccessfully and will continue to be done in the future.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £0.05 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: You can backup unlimited capacity for 1-month. Underlying infrastructure costs will apply but the CB license will be free.
• Link to free trial: https://docs.netapp.com/us-en/cloud-manager-backup-restore/task-licensing-cloud-backup.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.