GMO GLOBALSIGN LIMITED
GlobalSign Premium Support Service
For its range and PKI services, GlobalSign offers Standard and Premium Support tiers.
Available as an optional service, Premium Support extends our standard support services, providing increased response times and availability to 24/7.
Features
- All Premium Support levels offer out-of-hours and weekend support
- Multiple modes of Support communication
- Suitable for use with all GlobalSign services
- Option to upgrade Premium Support levels to higher level
Benefits
- Piece-of-mind that Technical Assistance is there when you need it
- Dedicated out-of-hours phone support for Platinum users
- Platinum level provides 24/7 coverage 365 days per year
Pricing
£12,500 an instance
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mike.boyle@globalsign.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 0 2 5 7 5 9 2 2 9 5 0 4 4 8
Contact
GMO GLOBALSIGN LIMITED
Mike Boyle
Telephone: 01622 766714
Email: mike.boyle@globalsign.com
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- Training on how to use GlobalSign services is provided as part of the procured service.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- GlobalSign GCC
- GlobalSign Atlas Portal
- GlobalSign Digital Signing Service API
- GlobalSign GMO Sign eSignature Service
- GlobalSign MSSL and EPKI APIs
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
- Other
- Other security services
- PKI
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Standard Support during standard business hours and optional out of hours Support via GlobalSign's Premium Support packages.
Service scope
- Service constraints
- Must have a valid GlobalSign service
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Please see our Standard Support SLA for more details. Standard Support is provided Mon - Fri. Out of hours and weekend support available at an additional cost via our Premium Support packages. Search' GlobalSign Premium Support in G-Cloud or contact GlobalSign for more details.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Via our main website www.globalsign.com or support website support.globalsign.com Support Chat is available Mon-Fri 9-5pm for standard support users. Or Mon-Sun 24hrs for Premium Support customers. Please see our Premium Support options or contact us for more options.
- Web chat accessibility testing
- All testing of our website and its available features are rigorously tested in accordance with international security standards and regularly tested.
- Support levels
- Please search G-Cloud for GlobalSign Premium Support Services or contact us for more details.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 21 October 2022
- What the ISO/IEC 27001 doesn’t cover
- Services other than the ones provided from the certificate authority and TrustLogin function of GMO GlobalSign. Please note that GMO Sign and IoT services are out of the scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- SecureTrust
- PCI DSS accreditation date
- 24/09/2021
- What the PCI DSS doesn’t cover
- Services other than certificate ordering and processing.
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- GlobalSign-WebTrust-CA-Independent-Assurance-Report
- GlobalSign-WebTrust-SSL-Independent-Assurance-Report
- GlobalSign-WebTrust-EV-SSL-Independent-Assurance-Report
- GlobalSign-WebTrust-EV-CS-Independent-Assurance-Report
- GlobalSign-WebTrust-CS-Independent-Assurance-Report
- Business Continuity Management System ISO 22301
- Qualified Trust Service Provider UK and EU EIDAS
- Privacy Information Management System ISO 27701
- Cloud Security ISO 27017
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Fighting climate change Please contact us for details or visit our website www.globalsign.comCovid-19 recovery
Covid-19 recovery Please contact us for details or visit our website www.globalsign.comTackling economic inequality
Tackling economic inequality Please contact us for details or visit our website www.globalsign.comEqual opportunity
Equal opportunity Please contact us for details or visit our website www.globalsign.comWellbeing
Wellbeing Please contact us for details or visit our website www.globalsign.com
Pricing
- Price
- £12,500 an instance
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mike.boyle@globalsign.com.
Tell them what format you need. It will help if you say what assistive technology you use.