GLOBAL VIEW SYSTEMS LIMITED

CareScan

Simple to use and intuitive CareScan tracks implants, devices, and consumables at the patient level to drive patient safety, significantly reduce ‘Never Events’ and provide accurate Patient /Procedure costing data.
Used for Orthopaedics, Renal, Endoscopy, Cardiology, Urology and more. Built and designed in collaboration with the NHS.

Features

• Real Time Decision Support Alerting
• Fully compatible with GS1 and HBIC barcode standards
• PLICS Data Capture to support finance teams
• Expired or recalled product management and notification
• Staff identification and activity capture
• Track high value asset usage
• Manage inventory and manage costs and product expiration
• Manage Loan Kits efficiently
• Checklist functionality to assist best practice care
• Data dashboard and reporting to support operational decision making

Benefits

• Simple and intuitive to use
• Accurate patient level costing.
• Improved theatre utilisation.
• Data capture for patient pathways
• Optimisation of stock levels
• Provides auditable data for investigations
• Improved resource utilisation
• Improvements to clinical coding
• Integration to key clinical systems to improve data interoperability.
• Supports staff training needs

£34,950.00 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.wright@globalviewsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

202681282128809

Contact

Matthew Wright
01482772536
matt.wright@globalviewsystems.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Any planned maintenance of the cloud service, will be communicated to the customer to whom account is linked. The support contract is agreed upon the sale, and only the supported operating system and minimum required specifications will be supported as per the contract.
• System requirements:
  • The ability to access public cloud
  • Mobile Devices
  • User device licenses
  • SSL Certification per device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Based in the UK our support program enables us to provide efficient and quick support and mitigate risk by maintaining the optimum performance of your solution with ease. Fully ticketed and trackable enabling you to log, query, discuss and resolve any operational issue that you may experience during the use of the software solution. 9am to 5pm Monday to Friday, excluding Bank Holidays. Acknowledgement of receipt: Minor Errors: 4 hours. System Defect with Workaround: 60 minutes. Business Critical Failures: 60 Minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support includes email and phone support 9 to 5 Monday to Friday. The provision of support services is via a Help Desk on a remote off-site basis. Onsite support is chargeable, please see pricing document. Dedicated Account Manager and Customer Success Manager is also allocated to each customer for regular reviews and monitoring satisfaction. 24/7 Support Available by Agreement, this will incur an additional charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A dedicated Project Manager will be appointed to liaise with the customer to ensure smooth implementation of the software and will conduct a pre contract meeting to define and gain agreement on all key project stake holders, timescales, tasks and responsibilities. Defining 'As Is and To Be' processes to ensure alignment with customer objectives and full value can be achieved. Once the software is installed the project manager will support the customer in populating and configuration the system to suit the Trust. A range of training is provided and structured around the different stakeholder groups. A train the trainer approach is carried out and support user guide documents are provided covering operational usage of the system and the reporting aspects.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data can be exported to a csv file for reference in the future. We will liaise with the product lead to ensure they have the data and csv file when the contract ends.
• End-of-contract process: The contract includes access to the software for the agreed number of users. It also included support during the implementation, customer success reviews and technical support for the duration of the contract. ; Once the notice to terminate or a formal decision is taken to not renew the support team will ensure all data is both accessible and delivered to the hospital product lead. Following termination the software will be made available for 30 days with limited permissions to further assist the hospital in ensuring they have all required data. This will cease to work following the 30 day extension beyond the termination date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile app is designed with intuitive mobile friendly interface to ensure simplicity for the operational team . The desktop service is optimised for managerial and procedures with data dashboard availability and reporting tools optimised for large screens including large displays and desktop monitors.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: All applications are browser based and are accessed through the common web browsers including but not exclusive to Google Chrome. Multiple types of roles can be limited to each user for the purpose of the software.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Accessibility testing completed on the Mobile Application.
• API: Yes
• What users can and can't do using the API: Authorised users can import product data via the API.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Working closely with the buyer and end-users it is possible to customise the following: - User Permissions, Tasks and Procedures, Products, Workflows, Locations, Staff Roles, Access levels, and sets of users.

Scaling

• Independence of resources: Independant instances, with non shared user environment

Analytics

• Service usage metrics: Yes
• Metrics types: The service includes performance summary dashboard with capability to display performance trend against previous selected periods. ; Exportable reports reflect the dashboard information with the added capability of date range information.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export reports and information by csv files. If agreed, back ups of the SQL databases can be taken by IT teams.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The level of availability is 99% per year and is controlled by the SLA support package to ensure swift fault resolution.
• Approach to resilience: Available on request.
• Outage reporting: When a new version or hot fix is available, GV Healthcare communicate with the operational contacts and IT to agree a suitable date and time for the update to take place. Comms messages are distributed to ensure all users are aware of the planned maintenance. If an issue of system outage is reported by a customer, this goes through the ticketed and controlled support system, with key stakeholders copied in to be kept in the loop.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: The service uses OAuth 2.0 Bearer Token security. A username and password is used to acquire a token from which API endpoints can be hit and return data if the token allows.
• Access restrictions in management interfaces and support channels: The use of user roles dictate what the logged in user can access. Their bearer token only allows certain endpoints to hit. The UI hides components not to be accessed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard
• PCI DSS accreditation date: 04/12/2019
• What the PCI DSS doesn’t cover: Within the PCI DSS requirement for the certified compliance the costs associated with the investment in providing and maintaining firewall configuration to protect data, stored card holder data programs processes and procedures, Encryption software and antivirus software are not covered.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • DCB0129

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: GVS has an IT Policy written into its QA standard with responsibilities assigned to designated staff, this policy is reviewed on a 6 months basis. Information Classification, Access Controls, Security Software, Employees Joining and Leaving, Device Protection and Password Guidelines are all set out within the document.
• Information security policies and processes: All users would be required to fill out a AUT (acceptable user policy) ensuring the software is used only for its intended purpose. ; The software itself is protected by user account control requiring usernames and passwords. A EULA is mandatory displayed and must accepted by all new operators before using the software.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Issue tracking software is used to ensure all software related changes are met. A QA process ensures tests against each service have been adhered to and present.; Third party services will be kept up to date and integration testing performed. Software is built using the latest supported Microsoft frameworks and notifications of changes are monitored to ensure these are used.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The GVS Healthcare Software is tested using Snyk Vulnerability scanner across the full software solution. A pre-release announcement will be published preceding each release with Critical Patch Updates. As a matter of policy, GVS will not provide additional information about the specifics of vulnerabilities beyond what is provided in the Critical Patch Update or Security Alert notification, the pre-installation notes, the readme files, and FAQs. GVS provides all customers with the same information in order to protect all customers equally. GVS does not develop or distribute active exploit code (or "proof of concept code") for vulnerabilities in our products.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Snyk Vulnerability scanner grades all threats based on the level of severity, this is monitored weekly and then built into the development schedule.
• Incident management type: Supplier-defined controls
• Incident management approach: Users who experience technical issues would consult the local IT department prior to contact GVS. The customer will have a support contract with GVS and GVS have a dedicated department to resolve any incidents, using a ticketing system to monitor support calls and emails. This follows a predefined SLA process and ensures clear communication and transparency with all stakeholders.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  GVS is dedicated to establishing Scope 1, 2, and 3 carbon emissions measurements and defining group reporting standards.; Scope 1 Emissions: These encompass emissions directly produced by the company's activities, such as those emanating from company-owned vehicles. As part of our sustainability commitment, we exclusively utilize hybrid cars for company purposes, significantly reducing greenhouse gas emissions compared to traditional vehicles. To ensure accuracy, we plan to conduct a thorough audit of all direct emission sources and measure emissions using standard greenhouse gas protocols.; Scope 2 Emissions: These represent indirect emissions resulting from purchased energy, primarily electricity consumption in our offices and data centres. Our strategy involves assessing energy consumption data, calculating emissions, and implementing measures to enhance energy efficiency. This includes optimizing source code and embracing serverless architecture and cloud computing to minimize energy consumption and resource utilization.; Scope 3 Emissions: This category presents challenges as it includes all other indirect emissions within the company's value chain, such as business travel and employee commuting. To address these emissions, we will engage with suppliers, promote remote work, and leverage virtual meeting platforms like Microsoft Teams to reduce unnecessary travel. By collaborating with stakeholders, we aim to gather data on emissions linked to our value chain and implement strategies to mitigate them, such as selecting suppliers with lower carbon footprints.; Throughout these efforts, we remain committed to using recognized methodologies and standards for measuring and reporting greenhouse gas emissions, such as the Greenhouse Gas Protocol. Our risk mitigation planning will focus on identifying new ways to reduce emissions, essential for continuous improvement in managing our carbon footprint.

  Covid-19 recovery

  As a company dedicated to advancing healthcare solutions, we are steadfastly committed to supporting the global effort towards COVID-19 recovery. Our innovative software plays a pivotal role in assisting healthcare to rebound from the profound impacts of the pandemic.; Our software, tailored for the NHS, is specifically designed to enhance operational efficiency and patient care amidst the challenges posed by COVID-19. One significant aspect is our solution's ability to optimise bed turnaround times, a critical factor in maximising healthcare capacity. By streamlining processes, our software enables healthcare facilities to expedite patient admissions and discharges, thereby ensuring that more individuals receive timely treatment.; Moreover, our technology facilitates the seamless management of radiology services, significantly enhancing throughput and increasing the number of diagnostic procedures that can occur. Patients can progress swiftly through their healthcare journeys, minimising delays in treatment and improving overall healthcare outcomes.; Importantly, our software also plays a pivotal role in infection prevention and control. By implementing robust infection control measures and providing real-time monitoring capabilities, we help healthcare facilities mitigate the risk of infections, thereby safeguarding both patients and healthcare workers. This not only ensures the availability of beds but also helps to keep wards operational, ensuring continuity in patient care delivery.; Furthermore, as organisations adapt to new ways of working necessitated by the pandemic, our software provides flexible and scalable solutions to meet evolving needs. In essence, our company and software stand as integral pillars in the collective effort to navigate the challenges of COVID-19 and emerge stronger on the path to recovery. Through continuous innovation and unwavering dedication to advancing healthcare, we remain steadfast in our commitment to supporting organisations and businesses on their journey towards a resilient and sustainable future.

  Tackling economic inequality

  We're fully committed to healthcare sector growth, our company focuses on delivering and continually refining innovative solutions informed by customer feedback. Central to our strategy is onboarding new healthcare institutions and robustly supporting existing ones, aiming to establish a loyal customer base. Key to achieving this is investing in our workforce, ensuring our organisational culture and values effectively support our customers. We are targeted to retain the current 24 FTE employees with a Target of an additional 6 FTEs within the next 3 years. We prioritise recruiting and nurturing talent, especially from the Yorkshire region, to create significant local employment opportunities. As an equal opportunities employer, we champion a diverse and inclusive workplace, underpinned by solid recruitment practices and fair employment conditions, such as adhering to the national minimum wage and eliminating the gender pay gap. This approach is critical for attracting top talent and reducing staff turnover, crucial for maintaining productivity and consistent customer service. Our solution implementation process is designed for efficiency, with strong communication channels with NHS stakeholders, ensuring seamless service installation. We complement this with comprehensive training programs and robust support systems. Continual engagement with healthcare team members is a key aspect of our strategy. Through our customer success management process, including regular feedback and surveys, we drive continuous improvement and innovation. Employee development is a high priority. We focus on skills training and sector-specific qualifications to enhance our employees' abilities, embracing best practices, and laying the groundwork for future recruitment and career progression. Collaborations with higher education institutions are vital, helping us cultivate future talent and adapt our offerings for long-term customer success. These initiatives are crucial for company growth, benefiting both local and national employment markets. This approach is integral to our long-term vision and will guide our efforts throughout this contract and beyond.

  Equal opportunity

  GVS is an equal opportunities employer our commitment to diversity and inclusivity within our workforce will continue to develop recruitment opportunities delivering a route to work for qualified disabled local employees through the following initiatives:; • Creation of Inclusive Job Descriptions: We will ensure job postings are inclusive and clearly state the company's commitment to hiring people with disabilities. Avoid language that could unintentionally exclude or discourage disabled applicants.; • Accessible Application Process: We will ensure the application process is accessible. This includes offering alternative formats for submitting applications and ensuring that the company's website and online application portal are compatible with screen readers and other assistive technologies.; • Workplace Adjustments: We have an office facility with lift accesses and a disabled facilities washroom and bathroom with an emergency pull cord to accommodate employees with disabilities. Furthermore, we offer flexible work schedules, specialised equipment, or software adaptations.; • Collaboration with Disability Organisations: We will endeavour to partner with a local organisation/ charity that specialises in employment for disabled people. ; • Internships and Work Experience: We will look to offer internships or work experience programs specifically for disabled individuals providing work experience and a pathway to permanent employment.; We believe that a team that mirrors the diversity of our local community brings a multitude of experiences and viewpoints, enabling us to design software that is not only technologically advanced but also culturally sensitive and user-friendly. ; This diverse perspective helps us create better processes and adapt technology to enhance team performance, ensuring that our software solutions meet the unique needs of every user. By valuing the input of our diverse team, we can develop innovative, inclusive, and user-centric software applications that make a meaningful difference in people's lives.

  Wellbeing

  GVS support local good causes and continue to financially support charities with connections to our employees and our healthcare partners, such as:; • Circus Starr: a charity that provides circus performances tailored specifically for children with disabilities and those from disadvantaged backgrounds. Their mission is to transform, enrich, and inspire the lives of these children and their families through the magical art of circus performance.; • Cash for Kids Mission Christmas: an annual initiative organized by Cash for Kids, aimed at ensuring that every child, especially those living in poverty, wakes up to a gift on Christmas morning. The campaign involves collecting and distributing new, unwrapped gifts for children aged 0-18 years. ; • Kit Sponsorship for local jr sports teams: GVS currently sponsor the kits for Hessle Rangers football team and Skirlaugh Storm Community Rugby League team. Sport keep the players physically fit and strong, which helps considerably with mental health and wellbeing, not just with their performances on the pitch and gives them a sense of consistency, discipline and responsibility in their lives.; • Annual support for The Macmillan Coffee Morning: a significant fundraising event organized by Macmillan Cancer Support which has become an annual tradition for GVS where we compete for the master baker prize and importantly to raise funds for the Macmillan charity.; • Charity Running/Swimming: The team compete regularly, including the following Charity runs on behalf of a series of local and national charities:; o Hull 10K raising money for Dove House Hospice.; o Great North Swim - Alzheimer’s; o Virgin London Marathon raising money for Brain Research UK ; • National MyPorter and MyCleaning Awards – Hosted by Global View Systems to shine a light on the great work of the Soft Facilities teams by hosting a free 2-day celebration event in heart of London.

Pricing

• Price: £34,950.00 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A trial solution is offered as a reduced-feature evaluation service. This is arranged with the onsite team and deployed under Global View's guidance for an agreed length of time, requiring a designated customer project manager. The criteria for a successful trial are defined and agreed before commencing.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.wright@globalviewsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.