Lucid Support Services Ltd
Information Management, Electronic Document & Records Management (IM, EDRM & ECM)
We provide comprehensive support in Enterprise Content Management (ECM), Electronic Document and Records Management (EDRM), collaboration, scanning, and digitisation. Our legal and regulatory proficiency covers areas such as FOI, DPA, and GDPR. We offer consultancy expertise in end-to-end services for implementing leading EDRM and ECM solutions in the cloud.
Features
- Enterprise Content Management ECM, Electronic Document Management EDRM, workflow
- IM support for analytics, big data, Internet of Things
- Develop information architectures, corporate file plans and data quality
- Design of document and records management solutions including storage requirements
- Development of cloud solutions and systems tailored to organisation’s requirements
- Deployment of EDRM solutions using cloud and conventional components
- Design and deploy GDPR programme to support information governance framework
- Consultants experienced in working at OFFICIAL, SECRET, TOP SECRET levels
- Records management
Benefits
- Reduction cost of storage and management of documents and records
- Avoidance of outdated paper-based filing systems
- Compliance: Freedom of Information Act (FoIA), Data protection Act (DPA)
- Strong project and programme management capability including PRINCE2 and ITIL
- Capability transfer, knowledge transfer and skills transfer available
- Aligned with Government Digital Services (GDS)
- Legal and regulatory compliance including GDPR
- Risk management
- Reduces cost
- Project management through our Account Management wrapper
Pricing
£500 to £1,100 a unit an hour
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at GDS@lucid-support.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 0 2 7 4 6 9 9 0 8 0 4 9 9 4
Contact
Lucid Support Services Ltd
Daniel Loud
Telephone: 01908 690000
Email: GDS@lucid-support.com
Planning
- Planning service
- Yes
- How the planning service works
- We help plan and implement projects with user needs at the core, with clear routes to business benefits and known strategies for scaling and maintaining an enterprise level solution. We follow the Service Standard, enhancing it with our experience in adjacent areas such as business planning and organisation design through our technical bench.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We provide a vast array of internal and external training opportunities to upskill our workforce and keep our knowledge up to date. This includes peer-to-peer support, paired programming, agile coaching, mentoring, shadowing, on-the-job coaching, specific training programmes for delivery methods and delivery in blended teams for a diversity of perspective.
We also offer internal training services such as the above to other stakeholders such as Product Owners, SROs, Project / Programme Directors and PMOs about effective delivery behaviours and success factors.
Finally, we facilitate training to end users, such as developing online training, face-to-face training, creating guidance documents (in all cases, working with buyer team members as appropriate) and dedicating individuals for queries. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our team of sector specialists collaborate closely with our clients to help shape your overarching cloud and hosting strategy. From defining and implementing the requisite target operating model to unlocking new capabilities (DevOps and Agile), tracking progress and implementing any risk mitigations to ensure a smooth transition, as well as being on hand for any support.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We help buyers deliver high quality solutions, with leading EDRM & ECM solutions. This includes:
1. Quality assurance of plans, designs, architectures and solutions.
2. Providing delivery management expertise to mitigate implementation risk.
3. Providing technical and business expertise for high quality services.
4. Defining agile delivery strategies.
5. Designing and delivering performance testing for services during design, build and release (at Alpha, Beta and Live phases).
This is all underpinned by our quality management certification and ISO policies.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
-
Monday - Friday 830-1800
Minimum engagement term is 1 x SFIA day
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
Monday - Friday 830-1800
Minimum engagement term is 1 x SFIA day
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 29 March 2021
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Lucid are holders of the Social Value Accreditation Mark (Bronze) and are one of the first SME IT Recruitment and IT Project delivery business in the UK to secure this status. As leaders in sustainability and social responsibility, we have gained extensive experience on how to integrate sustainable practices and social impact considerations into all projects. Our expertise in environmental sustainability and corporate social responsibility helps to create a project that aligns with your values and contributes to a positive social impact.
We are committed to achieving Net Zero emissions by YE March 2027, outlined within our Carbon Reduction Plan published on our website. Our dedicated Social Value Champions monitor and maintain our progress towards this and regularly train our staff to ensure compliance. For example, we have financial rewards for car sharing and public transport use, an electric car scheme, we encourage remote interviews, meetings and flexible working as well as local recruitment, monitoring low power usage and recycling, etc. To support this, for every £100,000 of Lucid’s Public Sector turnover, we commit £1,000 towards social value initiatives which includes environmental benefits. Similarly, in line with annual turnover we sponsor the planting of new trees annually in the National Forest and pledge to increase our contributions by 20% annually, supporting local wildlife habitats, sustainability and reducing our carbon footprint.
Our ISO 14001 certification underpins our commitment to protect and improve the environment and requires regular audits to ensure compliance. We pledge to make mindful, ecologically based decisions every day, which positively impact our environment and business. We encourage our suppliers, customers and wider workforce to aim towards similar strategic goals and we conduct annual environmental impact assessments to ensure our actions are driving positive environmental results, including our supply chain.Equal opportunity
Our people are the heart of our business. Our ED&I policy ensures that nobody receives less favourable treatment, adhering to our values, Honesty, Integrity and Pragmatism. We work cohesively to bridge the digital skills gap while promoting inclusivity in the tech industry.
We pledge to increase underrepresented groups in our workforce by 10% by 2025. Our recruitment process is designed to provide equal opportunity, heightened by our Disability Confident Bronze certification and ongoing accessibility measures. We advertise broadly and promote our equal opportunity commitment, our skilled recruitment consultants undergo mandatory annual ED&I training and adapt processes as necessary. Our CRM system automatically shortlists those who have the minimum skills and declare disabilities/health conditions, as well as automatically sending accessibility information.
We were awarded with the Bronze Social Value Quality Mark® certification, which is maintained through various practises such as inclusive training, workshops, policies, flexible working, family friendly policies, volunteering, charity donations and procurement in low socio-economic areas. Our Social Value Champions drive our commitments and associated goals, additionally, for every £100,000 of turnover we commit £1,000 towards local initiatives such as community training, equipment and experience.
Internal upskilling is available to our complete workforce, tailored to ED&I requirements. We offer apprenticeship programmes, training schemes, industry events and qualifications, as well as working with local colleges, mature entrants and young offenders, to source, train and upskill. We are in discussions with Job Centre Plus and the Working Families charity, to enhance the diversity of our talent pool. Our workforce includes senior graduates, ex-forces and returners-to-work, we also engage with Forces Employment, Veterans Foundation and SSAF and are a member of the Armed Forces Covenant.
We monitor and report on ED&I statistics, which is replicated throughout individual contracts to ensure our actions are having a measurable impact.Wellbeing
Lucid are fully committed to the Health, Safety and Wellbeing of our staff, contractors and clients. We adhere to all relevant Health and Safety (H&S) regulations and understand our duties and responsibilities to everyone around us. Our Social Value accreditation, ‘SVM1’, pledges to maintain a happy and healthy working environment for everyone, which our nominated Social Value Champions monitor and maintain. Our workforce can access 24/7 dedicated support and scheduled 1-2-1’s, regular wellbeing training, mental health first aiders, quarterly wellbeing surveys and workshops, therapies and team activities, free financial advice, whistleblowing hotline, etc.
Our H&S representatives oversee total compliance and everyday processes, including recording and rectifying risks or incidents in line with our accessible, clear and concise H&S policy. This policy defines everyone’s roles and responsibilities and the consequences of negligence, it is also included within each employment contract. We maintain our Employers' Liability Insurance, currently £10m, which covers our workforce against accidents and ill health.
Our H&S representatives keep up to date with any changes in HSE legalisation and implement amendments. We routinely evaluate risks and hazards through risk assessments, control measures and appropriate training, which we will facilitate for contractors through onboarding processes. Training is mandated and updated regularly, to ensure ongoing diligence and personal responsibility.
Each individual, client and site are unique, therefore we adapt all H&S provisions (including training) to specific needs. During our regular 1-2-1’s with contractors and stakeholders, we will ensure that H&S policies are being adhered to and that wellbeing of staff is being appropriately managed. If risks are discovered, staff, contractors and clients are immediately informed and advised of appropriate actions to protect themselves and others. If there is a risk of imminent danger, we have strict procedures to follow which are included within our mandatory training.
Pricing
- Price
- £500 to £1,100 a unit an hour
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at GDS@lucid-support.com.
Tell them what format you need. It will help if you say what assistive technology you use.