Motorola Solutions UK Limited

VideoManager

VideoManager is a digital evidence and asset management system (DEAMS).
Digital assets can be automatically gathered, tagged with metadata and searched for investigation purposes and securely shared. Assets can be correlated with information from Police Mobile Applications, Computer Aided Dispatch(CAD) or Records Management Solution(RMS).

Features

• Asset Management. Store, view, search, redact all common data types
• Asset Correlation Capability via user defined media fields
• Search Functionality
• Video Replay and Bookmarking
• Geospatial Mapping Functionality
• Incident Management
• Sharing Capability
• Retention Policies
• Audit Trail of Chain of Custody
• Redaction Tools

Benefits

• Asset Management. Store, view, search, redact all common data types
• Asset Correlation Capability via user defined media fields
• Search Functionality
• Video Replay and Bookmarking
• Geospatial Mapping Functionality
• Incident Management
• Sharing Capability
• Retention Policies
• Audit Trail of Chain of Custody
• Redaction Tools

£15.00 to £80.00 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

202857679603164

Contact

Andy Glover
07736636880
andy.glover@motorolasolutions.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Motorola services such as CRS and Pronto
• Cloud deployment model: Private cloud
• Service constraints: The solution is provided as a hosted service on Supplier's private cloud.
• System requirements: Suitable VPN access to hosted service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA by agreement and according to agreed incident severity levels
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard project-level support is included with the service on a Mon-Fri 9am-5pm (UK working days) basis. This project team handles standard project-level matters, software change requests, etc.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training and extensive online help
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: .Support to download and safely copy all digital media data and assets pertaining to the customer. All digital assets and customer data is then deleted.
• End-of-contract process: .Support to download and safely copy all digital media data and assets pertaining to the customer. All digital assets and customer data is then deleted. Included in the price of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: All features of the service can be driven via the API
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Colour scheme, logos, login screen

Scaling

• Independence of resources: Each customer has a dedicated instance of our service.

Analytics

• Service usage metrics: Yes
• Metrics types: Current digital storage use
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data export is a standard feature of the service. The service supports user export of data through the GUI
• Data export formats: Other
• Other data export formats: Exports digital assets in whatever format they were imported in.
• Data import formats: Other
• Other data import formats: Any common digital asset format. e.g. mp4, mp3, pdf, jpg

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% service uptime
• Approach to resilience: VideoManager hosting solution is built using a resilient architecture at Network, Platform and Application layer with local resilience and geographical data centre resilience; with no single points of failure. Further information on resilience can be provided upon request.
• Outage reporting: Customers will be notified proactively by email of a service outage. Where access to the Service Management Terminal is available, customers will be able to check the status of any outage notifications within the application.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Dedicated VPN and then integration with customer's Active Directory for SSO
• Access restrictions in management interfaces and support channels: Role Based Access Controls. The customer defines what access rights support staff have. Typically there is no access to customer's data.
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA (Lloyds)
• ISO/IEC 27001 accreditation date: 01/12/2023
• What the ISO/IEC 27001 doesn’t cover: No exclusions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have our own internal business and process security policies supporting the ISO/IEC 27001 standard

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configure, Audit, Validate, Report exceptions, investigate exceptions, resolve.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Identify vulnerability through IT health checks or vendor supplied information, conduct risk analysis, implement security controls, monitor effectiveness of controls
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Collect events, look for pattern anomalies, report, manage through incident management
• Incident management type: Supplier-defined controls
• Incident management approach: Categorise, Prioritise, Triage, Diagnose, resolve, resolution and recovery, close incident

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Providing assistance to law enforcement agencies with criminal prosecutions to enable communities to enjoy a safer environment.

Pricing

• Price: £15.00 to £80.00 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.