NEWROCKET (UK) LIMITED
ServiceNow Student Services Case Management Implementation for Higher Education
AI-powered ServiceNow Student Service Case Management Solution, unifying all student support functions, well being, accommodation, IT, HR, facilities, and academic services. Intelligent automation and insights enable faster resolutions, proactive support, and a seamless, joined-up experience for students and staff across the entire university.
Features
- Configure ServiceNow Student Services
- Centralised Enquiry System
- Key Integrations with University systems
- Student Self Service Portal
- Workflow Automation
- AI Powered Platform
- Consultation Booking System
- Virtual Agent
- Dashboards and Analytics
- Case Management
Benefits
- Improve student Experience and Satisfaction
- Reduce cost to serve Students
- Enhance experience for staff and students
- More accurate reporting of key metrics
- Improve student retention and acquisition
- Proactive student support for at risk students
- Breaking silos between University departments
- Provide 360 degree view of the student
- One stop shop for all student services needs
- Specialist Higher Education ServiceNow Elite Partner
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at scott.bradburn@newrocket.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
2 0 3 0 6 0 2 0 3 1 6 2 3 6 2
Contact
NEWROCKET (UK) LIMITED
Scott Bradburn
Telephone: 07722864475
Email: scott.bradburn@newrocket.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- Full copies of our Master Service Agreement (MSA), Statement of Works (SOW) and Terms and Conditions are attached to this service definition Every project goes through a requirements gathering stage and the scope is agreed before commencement of the build stage
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- For this engagement, the client is assigned a dedicated engagement manager who acts as the main touch point. There will be a daily, weekly and monthly cadence.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead business architect | £1,560.00 | £632.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead solution architect | £1,560.00 | £632.00 |
| Principal solution architect | £2,323.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,352.00 | £600.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,112.00 | £520.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior developer | £1,240.00 | £552.00 |
| Senior developer - management | £1,352.00 | £600.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior content designer | £1,240.00 | £552.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,760.00 | £552.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- None of the criteria
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at scott.bradburn@newrocket.com.
Tell them what format you need. It will help if you say what assistive technology you use.