Learnpro Efireservice

XVR Simulation Training

Our immersive virtual reality simulation training platform enhances the competence and expertise of your organisation’s personnel – enabling individual learners/teams within Emergency Services sectors to apply training theory in a simulated, safe and interactive environment, led by your experienced instructors from fire/police/rescue sectors.

Features

• Immersive 3D learning environments with power to educate/train/assess/exercise.
• Realistic scenario training simulations via local/relatable surroundings.
• Multi-sensory feedback for engagement.
• Branching storylines for decision-making practice.
• Safe space to experiment and learn from mistakes (no repercussions).
• Scalable for large-scale training deployment.
• Data-driven insights to measure learning impact.
• Cost-effective alternative to traditional training methods.
• Customisable content for specific learning objectives/goals.

Benefits

• Safe Practice in Risky Environments.
• Immersive Learning for Complex Skills.
• Cost-effective Training Alternative.
• Scalable for Large Workforces.
• Improves Knowledge Retention Rates.
• Boosts Learner Confidence, Preparation & Engagement.
• Data-Driven Performance Measurement.
• Realistic Scenarios for Improved Decision Making.
• Customisable Training Modules for Specificity.
• Accessible Learning Anytime, Anywhere.

£800 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

203883106817083

Contact

Jade Pullan
07474377366
jadep@learnprogroup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: XVR OS must be run on up-to-date gaming hardware.; ; There are some additional constraints if running XVR in the cloud, such as loss of VR HMD support, potential visual/input lag, and needing a very stable/high-bandwidth internet connection to be able to process the video stream.
• System requirements:
  • The software requires an internet connection to get a license.
  • Windows 7, 8, 10- 64-Bit, Windows 11 - 64-Bit

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard SLA response time is dependent on level of urgency of query. Online ticketing is an internal process we use. ; ; XVR Simulation’s support staff is keen on supporting and optimizing your trainings and exercises. From 8:00 to 16:00 GMT +1 all XVR users can call the XVR Simulation Helpdesk. ; ; All our customers can make free use of the following services: ; -Support via telephone, email and internet;; -Access to the XVR Community with additional information, manuals, tutorials and more;; -Information through regular service mails;; -Annual user group meetings; ; -Annual software upgrades and updates; ; -Workshops;; -Webinars (via TeamViewer).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: XVR Simulation’s support staff (and dedicated Account Managers) are keen on supporting and optimizing your trainings and exercises. From 8:00 to 16:00 GMT +1 all XVR users can call the XVR Simulation Helpdesk. The Account Manager is the main point of contact and then support staff will step in as first-line support, and subsequent second-line support is technical staff for more complex issues (where necessary). ; ; All our customers can make free use of the following services: ; -Support via telephone, email and internet;; -Access to the XVR Community with additional information, manuals, tutorials and more;; -Information through regular service mails;; -Annual user group meetings; ; -Annual software upgrades and updates; ; -Workshops;; -Webinars (via TeamViewer).; ; More technical support (wherever needed) that remains non-inclusive of our offer is charged at between £800 - £1,000 per day.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Workshop training (paid) is available. Complementary access to manual, quick reference cards, and video tutorials for all paying customers.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Written Manual
  • Quick reference cards
  • Video Tutorials
• End-of-contract data extraction: XVR OS scenarios are not compatible with other software applications. Users retain access to their data if hosted on our premise version or otherwise backed up, but the system will not function unless a valid license is in place.
• End-of-contract process: Users retain access to their data if hosted on our premise version or otherwise backed up, but the system will not function unless a valid license is in place.; ; For XVR On Scene: .xcsn and .xfav files, containing XVR scenarios and XVR favourites, respectively. ; ; For Expo: .expo files. All of these files are only compatible with XVR software, with users being able to extract them from their file storage and back them up. We also deal in generic (image/sound) files for importing.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: This is for our Expo service only.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Importing custom images, audio, and static 3D models. Users themselves create (elements of) custom scenario exercises and can exchange these with other users of the system.

Scaling

• Independence of resources: For cloud-based deployment we do not have a default cloud hosting service, but this can be determined via the organisation/user. We will offer initial guidance to ensure hosting has positive impacts in place, minimising any affect upon user demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: When hosted in the cloud, the cloud hosting provider would determine this.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There doesn't tend to be data which falls under exporting or importing, other than .xscn files (importing XVR template scenarios). ; ; Users can import some generic file types, such as images (.jpg/.png), sounds (.ogg/.wav/.mp3), and 3D models (.fbx/.obj). These media types can be integrated in an XVR scenario (and are wrapped into a .xscn file after importing).
• Data export formats: Other
• Other data export formats: Xcsn
• Data import formats: Other
• Other data import formats: Xcsn

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Users do not connect to our network other than to acquire a software license and to obtain installers.
• Data protection within supplier network: Other
• Other protection within supplier network: When hosted in the cloud, the cloud hosting provider would determine this.

Availability and resilience

• Guaranteed availability: XVR OS is typically deployed to customer-owned, on-premise hardware, so irrelevant. If hosted in the cloud, the cloud hosting service provider is responsible for this.
• Approach to resilience: When hosted in the cloud, the cloud hosting provider would determine this.
• Outage reporting: When hosted in the cloud, the cloud hosting provider would determine this.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: If the software is installed and licensed, you have full access. This does not network to any external services other than Expo or other computers they have been (locally) connected with, making them inaccessible from outside of the network.; ; XVR Expo has four access levels (Administrator, Manager, Builder, Participant), also documented in Expo's EULA/Terms.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: May 2022
• What the ISO/IEC 27001 doesn’t cover: ISO Certification covers the following ISO27001 policies: ● Information Security Policy ● Data Protection Policy ● Data Retention Policy ● Access Control Policy ● Asset Management Policy ● Risk Management Policy ● Information Security Awareness and Training Policy ● Information Classification and Handling Policy ● Acceptable Use Policy ● Clear Desk and Clear Screen Policy ● Remote Working Policy ● Business Continuity Policy ● Backup Policy ● Malware and Antivirus Policy ● Change Management Policy ● Third Party Supplier Security Policy ● Continual Improvement Policy ● Logging and Monitoring Policy ● Network Security Management Policy ● Information Transfer Policy ● Secure Development Policy ● Physical and Environmental Security Policy ● Cryptographic Key Management Policy ● Cryptographic Control and Encryption Policy ● Document and Record Policy
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are fully accredited to ISO 27001 and comply with all guidance se as per our internal Information Security Management system. All staff receive mandatory training (annually) on policy objectives in line with this standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a ‘Project Charter’, used for any change to analyse if it will be part of our internal change management protocols. All/any changes are logged in this charter and Team Foundation Server; customers are provided with change management forms; tickets tracked in tracking system. Security impact assessed as part of development cycle and testing, with penetration testing forming the final layer if a potential issue does get through to live system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular security patching of operating system and relevant server software – at a minimum monthly unless a specific threat with process expedited where a specific threat is identified. For our own software, security reviews and coding against threats as required. We are capable of making immediate hotfixes to our own software should the case for this arise.; ; We operate a stringent ‘Responsible Disclosure of Vulnerabilities’ policy, detailing the steps users can take to provide sufficient information concerning any vulnerabilities recognised.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Identification notified via security alerts. Technical team look at the issue and update the site within a set timeframe dependent on severity. Certain severe threats would be dealt with out of hours, other issues would be either be worked on and patched immediately or handled as part of normal update process depending on analysis of the scale and likelihood of potential risk.
• Incident management type: Supplier-defined controls
• Incident management approach: Error logging is delivered at several site levels and remains easily available to our technical team. Users can report via ticketing system. Reports provided directly to affected users as required as email body and/or standard PDF/Word attachments as required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  LearnPro Group is committed to the fight against climate change. We are passionate about achieving this, in accordance with all relevant legislation, including the Environmental Protection Act (1997). Thus, we govern our business responsibly, and inclusively. In our environmental efforts, we are committed to: • Meeting and exceeding the requirements of environmental laws and regulations. • Reducing waste throughout our operations by recycling and reusing waste as far as possible, with all offices upkeeping digital working (reducing paper-use) and allocating recycling tools (premise-wide). • Minimising CO2 emissions through provision of remote work across our organisation. We only travel where necessary with our whole organisation using conference technology to meet internally and with prospective/existing clients. We adhere to guidance and best practice concerning NET Zero targets/plans set by UK government. • Continually assessing and monitoring our environmental processes and progress towards environmental goals set annually. • Reducing LearnPro’s energy and water consumption, through responsible utilisation of energy efficient lighting and equipment (i.e. LED in all our offices). • Ensuring that every employee understands, and is responsible, and accountable, for incorporating environmental considerations in daily business activities. • Promoting sustainability internally throughout operations, using posters in offices, and the incorporation of environmentalism into our training programme, with mandatory induction training and annual refreshers on how we continue internal sustainability efforts and fight climate change. LearnPro Group has appointed an external Environmental, Social and Governance (ESG) consultant to advise and support the group in creating sustained outcomes for positive environmental and societal impact. We set out to achieve this through governing our business responsibly and inclusively to build long-term resilience, as per annual goal setting and self-reflective practices organisation wide.

  Equal opportunity

  LearnPro Group promotes a working environment in which equality, diversity, and inclusion (EDI) is recognised, valued, and encouraged. As such, we are committed to promoting equal opportunity throughout all our business operations, and adhere to all relevant legislation, including the Equal Opportunity Act (2010), the Equality Act (2010), and the Human Rights Act (1998). In our efforts to do so, throughout our company, all staff and job applicants are treated equally and given the same set of opportunities regardless of their: • Age. • Sex. • Race • Disability. • Sexual orientation. • Disability culture. • Any other personal characteristic which may be discriminated against. Our workforce is representative of all diverse members of society, meaning our company is better positioned to understand and empathise with our customers. Staff are compelled to treat each other, and any customers/clients they encounter, in a respectful manner. This is reinforced throughout our training processes, and within EDI information regularly disseminated throughout the office. We celebrate a range of cultural days throughout the year, ultimately adopting enhanced awareness across various groups/cohorts including LGBTQ+, Black History, International Woman’s Day, and International Day of Persons with Disabilities (etc.). All LearnPro Group staff must ensure their conduct conforms to the standards of our Equal Opportunity Policy. Complaints surrounding equal opportunities are taken extremely seriously and are dealt with as misconduct within the organisation. When complaints are received, we investigate them thoroughly, and in serious cases, dismissal is decided without notice. Our commitment to equal opportunity is enforced throughout our recruitment process. In all advertisements, we state that an applicant will not be excluded based on personal characteristics and always use gender-neutral language, focusing primarily on the capabilities/competencies at hand. Our senior leadership team reflects effective EDI, with 50% female representation and 10% of members identifying as disabled.

  Wellbeing

  LearnPro Group are committed to helping our people stay healthy, both physically and mentally. For this reason, we have put several measures in place, as part of our health and wellbeing strategy companywide. Firstly, we collaborate with Vitality Health, our medical aid provider. Vitality Health not only provide medical aid, but also general wellbeing assistance to us and our staff. In doing so, they offer several products and discounts which encourage both mental and physical fitness. This includes free gym memberships, healthy lifestyle rewards (i.e., exercise promotion via our ‘Get Moving’ scheme), free medical advice, and counselling sessions. This helps our employees to follow their own ‘pathway’ to better health and provides them with the tools to get there. To encourage mental wellbeing within our company, we operate a flexible working policy, which allows staff to work around home commitments, appointments, and the like. This increases morale as staff work when and where is best for them with us currently boasting an impressive 95.5% staff retention figure. We hold informal Tea and Toast sessions monthly, where staff can discuss amongst themselves, and with management, any concerns they have. This allows them to feed back to us about the work environment and their likes/dislikes regarding their team/role/duties and general company processes, in turn providing recommendations on positive changes that impact wellbeing. Employees can also have private meetings with HR staff, who will signpost them to mental health resources and services and support them in making any changes to their working day necessary to their mental wellbeing. Employee survey results concerning our wellbeing strategy (compiled every quarter) has increased by 10% over the last 12-month.

Pricing

• Price: £800 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.