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Teleologic Ltd

Cardiac Inter Hospital Transfer

To electronically refer, receive and manage inpatient transfers between hospitals for cardiac surgery, TAVI, angio/PCI and other cardiology.

Features

  • Real-time whiteboard for cardiac inter hospital transfer
  • Patient demographics and clinical information recording
  • Patient pathway event recording (request/review/procedure/discharge)
  • Automatic calculation of request to transfer status against target
  • Transfer history search
  • Transfer reports database
  • Established system used by over 50 referring hospitals
  • Robust software design in use since 2008

Benefits

  • Manage inter hospital transfers online
  • Maintain time-stamped journal of activity
  • Minimise request to transfer time
  • Report pathway key performance indicators
  • Use ready-made forms and processes for inter hospital transfer

Pricing

£4,500.00 a unit a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@teleologic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 0 3 9 1 3 0 8 8 2 3 7 6 8 5

Contact

Teleologic Ltd Information Team
Telephone: 01603 765737
Email: info@teleologic.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
The service is available only on the Health and Social Care Network (HSCN)
System requirements
  • Web browser required
  • Health and Social Care Network (HSCN) connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
45 minute response time during standard UK office hours for critical issues. 4 hour response time during standard UK office hours for other issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Support levels are as follows:

Critical Faults: Teleologic will correct the fault or supply circumvention instructions within 8 working hours. If circumvention instructions are required, then Teleologic will correct the fault within a further 3 working days.

Material Faults: Teleologic will correct the fault or supply circumvention instructions within 3 working days. If circumvention instructions are required, then Teleologic will correct the fault within a further 12 working days.

Correction Faults: Teleologic will discuss the issue with the customer within 3 working days and either correct any fault within a further 12 working days or agree that the issue should be treated as an enhancement to the software.

The above levels of support are included in the cost of the service.

Each organisation using the service will be allocated a technical account manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Teleologic provide user documentation that has been designed for ease of use and speed of getting started.

Teleologic provide remote training by webinar to super-users. Super-users provide cascade training to users on site.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
CSV file
End-of-contract process
Extract data to CSV file is included in the contract price

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
No

Scaling

Independence of resources
System web servers and database resources are allocated to a specific number of user sites. The system design has a maximum number of transactions per user site known at design time. In this way Teleologic can ensure that the system load does not exceed that which was planned for at design time.

Analytics

Service usage metrics
Yes
Metrics types
The system reports the number of inter hospital transfers made by referring hospitals to each receiving hospital by calendar month
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Online data extract tool is available to authorised super-users. The data is exported to CSV file.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Teleologic Ltd will ensure 99.5% system uptime excluding planned maintenance. In the event that this target is not met over the period of 12 months, customers will be credited with a 5% reduction for the following year's annual fee.
Approach to resilience
The data centre uses the principles list below to achieve resilience:

High availability using database replication and application server mirroring.

Protection against single point of failure by distributing system components across multiple infrastructures.

Guaranteeing integrity through transaction and server backups.
Outage reporting
The Cardiac Inter Hospital Transfer home page provides system status information and displays notifications of forthcoming planned maintenance.

Identity and authentication

User authentication needed
Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted to VPN connections identified by firewall rules. Individual management/support logons have username/password and use 2-factor authentication.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
NHS Data Security and Protection Toolkit (Organisation code 8HL98)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
NHS Data Security and Protection Toolkit (Organisation code 8HL98)
Information security policies and processes
Staff Awareness of Information Governance: all staff members are provided with appropriate training on information governance.

Confidentiality and Data Protection Assurance: access is monitored for effective confidential and personal information protection.

Information Security Assurance: operating and application systems support appropriate access control functionality and documented and managed access rights are in place for all users.

Contractual Information Governance Responsibilities: all contracts (staff, contractor and third party) contain clauses that clearly identify information governance responsibilities.

Security Events Management: documented incident management and reporting procedure is in place.

Secure Communication Networks: continuous monitoring against unauthorised access to networks, servers and data.

Incident Reporting: Incidents are reported to named individuals and to appropriate authorities where required, initiated and completed by the Information Governance Lead.

Business Continuity: documented plans and procedures to support business continuity in the event of power failure, system failure and other disruptions.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Teleologic maintain an in-house software component repository and source code archival system to enable audit and tracking of system components.

Application changes are assessed and documented using the following standards: Data Protection Impact Assessment, Clinical Safety Assessment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The cloud hosting platform is configured for automatic update according to an update policy of update by default. Potential threat monitoring is according to security advisories alerts.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Data centre standard tier facilities generate alerts and actions lists for potential compromises. Alerts will be assessed by trained Teleologic personnel as critical, material or corrective. Response times will be in accordance with assessment, including 24/7 response for critical incidents.
Incident management type
Supplier-defined controls
Incident management approach
Information security incidents will be reported to the named lead who will ascertain the level of risk and ensure any immediate action is taken appropriate to the level of risk. A log will be kept of all incidents reported.
Each incident will be scored for Severity of Incident
Level 0: A near miss / non-event.
Level 1: Confirmed as an IG Serious Incident Requiring Investigation.
Level 2+: Confirmed as requiring report to the ICO, DoH and other central bodies within the specified timescale.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Teleologic Ltd support delivering additional environmental benefits in the performance of the contract by working towards net zero greenhouse gas emissions. Specifically Teleologic monitor suppliers for environmental performance and minimise company business travel.

Pricing

Price
£4,500.00 a unit a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full functional service for limited time period of 3 months

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@teleologic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.