KPMG LLP

KPMG Connected Healthcare Solutions

KPMGs Connected Healthcare Solutions platform provides access to a suite of products designed to address the challenges of delivering effective integrated care. It supports the integration of multiple data sources across healthcare providers' data estates to facilitate predictive analytics, process automation and patient tracking solutions.

Features

• Data integration and orchestration
• Dashboards and data visualisation
• Workforce planning solutions
• Future workforce demand analytics
• Workforce scenario testing
• Patient care tracking
• Compliance monitoring
• Clinical coding automation
• Machine learning and advanced analytics

Benefits

• Drive improvements in patient care provision
• Compliance transparency with regard to patient care
• Understand training requirements for workforce of the future
• Reduce dependencies on skilled yet scarce roles
• Improve process efficiency and reduce costs

£25,000 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PSopportunities@kpmg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

203979946282758

Contact

KPMG G-Cloud Team
02073111000
PSopportunities@kpmg.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Modern Browser (e.g. Edge, Chrome)
  • Active Directory for single-sign-on

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As per agreed SLA
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 2nd line: support is provided by technical application support team for individual applications deployed. This covers trouble-shooting, development of fixes, testing in conjunction with users and application of fix.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There are a range of ways in which users get started. Where the service provided is via automation, we will provide setup support on system integration. Deployments will be accompanied where appropriate by user documentation and onsite training
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: In some cases, users can directly extract data directly from the solution. Where that is not possible due to, for example volume, KPMG provide support on extraction and provision of data.
• End-of-contract process: KPMG will provide up to 35 hours of support for the end-of-contract transition.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All screen are scalable when accessed through a mobile browser
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: We provide a full service to develop custom applications on. This includes:; - Custom use cases and proof of concept,; - Custom integrations with off the self and bespoke systems,; - Custom analytics engines,; - Visualisations as per requirements,

Scaling

• Independence of resources: KPMG uses various Cloud providers including Microsoft Azure which are fully scalable

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export data into various formats directly from the tool via the browser. Formats supported are PDF, Excel, CSV
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The system is based on leading Cloud providers such as Microsoft Azure Cloud and therefore aligns with published levels of availability, e.g. 99%. Application support is typically provided Mon-Fri between 9am and 5pm. In addition, we can meet specific requirements that you may have subject to negotiation.
• Approach to resilience: Based on appropriate Cloud provider. Further details available on request.
• Outage reporting: Availability is monitored by our Cloud Operations team and based on email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Authentication is through username and password and additional domain authentication (single-sign-on) can be enabled on demand.
• Access restrictions in management interfaces and support channels: Access to integrations and interfaces is restricted to the DevOps team in KPMG.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Authentication is through username and password and additional domain authentication (single-sign-on) can be enabled on demand.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Kingdom Accreditation Service (UKAS)
• ISO/IEC 27001 accreditation date: 12/05/2019
• What the ISO/IEC 27001 doesn’t cover: The protection of information in relation to the provision of professional services to our clients. This includes all client-facing business units that use KPMG’s centrally managed information systems and processes.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: A bespoke Information Protection Plan (IPP) is created for each client to ensure risks are fully managed. This includes strict guidance on data handling, storage and access.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes follow defined change management processes that include appropriate validation and UAT. This is covered by our ISAE3402 report.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All potential threats and vulnerabilities are formally recorded and triaged as part of the incident management process. Patches, where needed, are tested and applied by our Dev Ops team.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Regular penetration testing is performed to ensure platform remains secure.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management process involves logging of a ticket on our tool. All tickets are triaged and responded to in line with agreed SLA.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  KPMG aims to demonstrate effective stewardship of the environment in the following ways: (i) Environmental Benefits - Employment, re-training, return to work - To support our clients we established KPMG IMPACT, a platform to share knowledge to support and empower KPMG professionals to assist clients meet UN Sustainable Development Goals. We’ll use this platform to bring you examples of what other organisations worldwide are doing so that you can adopt these as appropriate. We’ve already leveraged this to assist several NHS Trusts identify ways they can meet climate change targets, including through their supply chain. (ii) Influence Environmental Protection and Improvement - We’ve committed to be a net-zero business by 2030 and have adopted specific plans to achieve this. Including: Reducing our travel using technology tools for video meetings and effective remote working and encouraging colleagues to work remotely 3 days per week; making KPMG offices free of one-use plastics; and minimising the use of paper working by providing dual-screen workspaces and defaulting all printers to black and white printing.
• Covid-19 recovery:

  Covid-19 recovery

  At KPMG, Covid-19 is being managed in the following work ways: (i) Employment, re-training, return to work – Upskilling colleague in the new ways of working and making our offices Covid-secure to allow for safe return. (ii) Supporting people and community recovery - Providing experienced resources to the government to deliver new programmes at short notice, enabling the country to respond to and recover from the pandemic swiftly. (iii) Supporting organisations and business to recover – Providing webinars to SMEs, hosted by senior business leaders, to highlight potential new routes to market, furlough opportunities, Covid recovery and Brexit. (iv) Health and reduced demand on public services - Implementing a ‘Covid special leave’ timesheet code, for time taken to provide home schooling, care for relatives, etc. Easing pressure on those juggling demands and reducing demand on health and care services. (v) Workplace conditions - Investing in office adjustments and technology to ensure colleagues can work safely and seamlessly from the office and home.
• Tackling economic inequality:

  Tackling economic inequality

  KPMG promotes new business, jobs and skills via the below initiatives: (i) Entrepreneurship, growth and business creation Our Black Entrepreneur Awards provides funding, publicity, business workshops and mentoring to talented back-heritage entrepreneurs and creates a community of likeminded business owners. Since 2013, KPMG have shone the spotlight on game changers, disruptors and tech titans of tomorrow - allowing exclusive networking opportunities with likeminded peers and key influencers. (ii) Employment - It’s Her Future programme attracts, empowers and develops women in technology. The programme has driven a 15% increase in female recruits graduating into technology jobs since 2015. In 2019, we reached a 50/50 sex split for the first time. (iii) Education and training The KPMG Foundation is an independent grant-giving organisation supporting social value projects. It focuses on education and social projects for under-privileged young people, often in care, on the edge of care or living in deprived families. We improve routes to employment by delivering skills training to over 1,000 young people each year, providing Enterprise Advisers for local schools, and engaging with the business community to create more opportunities for social mobility. We increase opportunities for people from lower socio-economic backgrounds by promoting lifelong learning and increasing numeracy and literacy across the UK. KPMG support the National Literacy Trust’s ‘Vision for Literacy Business Pledge’. Colleagues are given 42 volunteering hours every year to support local initiatives. 80% of our volunteering is focused on social mobility projects.
• Equal opportunity:

  Equal opportunity

  KPMG’s commitment to social value unlocks potential for our clients, our people, our suppliers, our local communities, and society. We use our scale and influence to make a significant positive contribution to addressing inequality and improving social value. We aim to reduce the disability employment gap and tackle workforce inequality, via the following work streams: (i) Increase representation and skill development of disabled people - KPMG is a leader within the Disability Confident scheme and supports the removal of barriers to that prevent those with a disability from entering work and developing their career. In addition to helping us to remove barriers, we see our role as leading by example to push the boundaries around this area. (ii) Support in-work progression Our Fairer Futures campaign brings together our activities to improve inclusion, diversity and social inclusion across KPMG. We were one of the first businesses to set diversity and social equality targets which we aim to achieve by the end of 2022. These targets and plans are embedded in our People Strategy to ensure they are achieved. We believe there should be no limit to where talent, achievement and hard work can take our colleagues. Our Open Performance Development approach is based on the latest thinking in performance development, neuroscience and, most importantly, what we have learned through our Global People Survey.
• Wellbeing:

  Wellbeing

  We recognise the importance of health and wellbeing in enabling our people to be at their best and focus on the most impactful areas. Our strategy has been shaped by listening to our people and developed with specialists in these fields. We regularly monitor the effectiveness of the services on offer and initiatives we lead - measuring colleague wellbeing, service uptake and wider trends - to help develop and improve what we do and respond to the ever-evolving pressures on peoples mental, physical, social and financial health. Examples Include: (i) Workforce Health and Wellbeing - Team Wellbeing Ambassadors build, embed and maintain a sustainable wellbeing approach. These ambassadors receive additional support and training to develop local programmes to support physical and mental health. This includes supporting teams working on client projects, so we’d be happy to demonstrate how this works in practice. We know that part of our social value as a major UK employer is supporting the health and wellbeing of our own employees. Many our staff have caring responsibilities for relatives and been called on more than ever over the pandemic. Ensuring our teams are looked after ensures that we reduce the demand on the wider health and social care system. (ii) Influencing support for health and wellbeing - Broad health and wellbeing benefits and programmes are provided to all colleagues, including health assessments, bereavement support, employee assistance programme, preventative advice, financial wellbeing, and physiotherapy services. Our BeWell programme is a 24/7 confidential support service which offers information, counselling, and practical advice.

Pricing

• Price: £25,000 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials can be agreed on a case by case basis for organisations seeking to better understand potential applications

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PSopportunities@kpmg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.