Thomson Reuters

C-Track Training Services

We provide engaging training solutions to support users of C-Track. Our content is created in association with our editorial teams, who have deep domain knowledge in the civil and criminal justice system. We offer flexible "off-the-shelf" and customised training which can be delivered either online, webEx or in person.

Features

• Flexible options - train the trainer, 1:1 and class based
• Recorded and live trianing options, online, webEx and class based
• Customised training designed around user requirements
• Options to promote training through our legal products and solutions

Benefits

• Training material created with our editorial legal domain experts
• Innovation driven through development of our legal and court solutions

£2,000 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

204053551446471

Contact

Joanne Fowler
07990563250
joanne.fowler@thomsonreuters.com

Planning

• Planning service: Yes
• How the planning service works: We have a team of Business Analysts who can work with our Customer’s staff to document current Court; processes and evaluate how existing tasks can be consolidated, eliminated, or streamlined. They can analyse how and why these tasks; are being performed, and their provenance either in historical practice or in statutes or court rules. All of the information gathered will; help to guide solution design
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Thomson Reuters C-Track E-Filing
  • Thomson Reuters C-Track Case Management System

Training

• Training service provided: Yes
• How the training service works: The implementation of a new C-Track CMS and/or C-Track E-Filing proposition will involve a range of stakeholders from different; parts of the Customer’s organisation and beyond. Thomson Reuters understands that providing excellent training solutions is; necessary to support the business transformation.; Thomson Reuters can work with the Customer to agree a plan for internal and external user training and materials to support the; various methods of training will be developed, and we will work with the Customer to determine the content for each method of; training, together with support for external users and Court staff in using the new system. Our content is prepared with the support of; our Legal Editorial teams, who have deep domain knowledge in the civil and criminal justice system.; Thomson Reuters offers classes to assist the Customer in implementing C-Track products. These classes are offered to the Customers both onsite and via WebEx (web conferencing) and on a one to one, one to group (typically no more than 8 students) and train the; trainer basis. Many Customers choose WebEx to keep costs down and to support recording training for future review.
• Training is tied to specific services: Yes
• Services the training service works with:
  • C-Track E-Filing
  • C-Track Case Management System

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have developed a successful test methodology to meet a high level of quality assurance, using iterative build-test-release; cycles during system development. Testing is conducted in different test cycles and phases:; • Unit Testing: Individual components are tested in isolation by the developer as they are implemented; • Automated Acceptance Tests: Our skilled automated testers use a test framework based on WebDriver and Cucumber to; ensure the application functions as desired. Human readable test scripts make up an active specification of the system and; easy identification of any errors; • Integration Testing: Integration testing assures that workflow and communications between systems can be performed; seamlessly, for example, ensuring that the CMS communicates correctly with document management, E-Filing, and external; systems. Any defects found are logged, assigned, fixed, and retested; • User Acceptance Testing: (with the Court’s participation): When an early version (alpha) of the system is ready for review, the; Court will perform user acceptance testing. The Court test team will use the fully-functioning system and the previously; developed test plans to determine whether the system complies with the functional specifications.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Thomson Reuters will be happy to discuss Customer’s detailed requirements on systems integration to clearly; define business priorities and needs. Thomson Reuters can provide data integration design and testing services to develop integration; points with C-Track CMS and/or E-Filing proposition using the SOAP and/or REST APIs available in these propositions, provided; that the Customer provides, or ensures that Thomson Reuters team is provided with, all relevant API and other technical information; and access to the relevant systems on request.; Thomson Reuters is also happy to provide API support and data integration design and testing services to the Customer’s systems; integration partners so that they can integrate Customer’s other systems with our C-Track CMS and/or E-Filing proposition.

Service scope

• Service constraints: Not Applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9 to 5 (UK time), Monday to Friday; Thomson Reuters can provide enhanced availability and support service level commitments to provide:; • Higher levels of availability;; • incident reports for all major and/or important incidents until resolution; and; • support outside standard Service Hours for the C-Track CMS and/or E-Filing propositions.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Thomson Reuters can provide enhanced availability and support service level commitments to provide:; • Higher levels of availability;; • incident reports for all major and/or important incidents until resolution; and; • support outside standard Service Hours for the C-Track CMS and/or E-Filing propositions.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: August 2021
• What the ISO/IEC 27001 doesn’t cover: There are no teams supporting this application that are not covered by ISO/IEC 27001 certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In 2020, Thomson Reuters joined the Science Based Targets initiative, committing to reduce Scope 1 & 2 greenhouse gas (GHG) emissions by 50% by 2030 from 2018 baseline levels, as well ; as reducing absolute Scope 3 GHG emissions from fuel and energy-related activities, business travel, and employee commuting by 25% by 2025 from 2019 baseline levels. Additionally, Thomson ; Reuters aims to require 65% of suppliers by spend to have Science Based Targets by 2025. Since 2021, we have sourced renewable energy for 100% of our operations. We have achieved this largely through the purchase of renewable power by matching our electricity usage with renewable energy credits acquired around the world.; Largely through investment in renewable power for our facilities, we’ve been able to drive more than a 93% reduction in Scope 1 &2 GHG emissions from our 2018 baseline. To date, business travel ; emissions are 66% lower than our 2019 baseline and we have made progress on our engagement target with our supply chain, with 32.5% of suppliers by spend committed to Science Based ; Targets. In addition to the switch to renewable energy, Thomson Reuters remains carbon neutral through offsetting the remaining portion of its GHG footprint through carbon offsets. We spent ; an average of 8% of our total US-based spend with diverse suppliers and our commitment is to maintain this for 2023 despite macroeconomic pressures and inflation impact. We continue to ; refine our procurement process to incentivise working with suppliers who share our commitment to sustainability.

  Covid-19 recovery

  In 2020, the global COVID-19 pandemic created unprecedented health risks to our employees, customers and suppliers, and containment measures intended to mitigate the impact of the pandemic resulted in global economic crisis and uncertainty. In response to the pandemic, we immediately transitioned most of our staff to a virtual work environment. At the same time, we worked with; our approximately 500,000 customers to ensure continued access to our products and services. Thomson Reuters developed a Small Business COVID-19 Resource Center to support our legal, tax, compliance, and government professionals as they navigated this difficult period. We still continue to provide this support and we provide authoritative guidance on everything from best practices on proper treatment of stimulus payments in tax filings to important legal resources, the Resource Center was and continues to be a critical information hub for those who need it most.

  Tackling economic inequality

  In support of diverse and minority-owned small businesses, Thomson Reuters partners with CVM, a supplier.io company, which has a proprietary database of nearly 1 million diverse and small businesses. CVM’s database is used by many Fortune 500 companies when they are looking for qualified diverse and small suppliers to consider for purchasing opportunities.; Together with the launch of our Supplier Diversity & Sustainability Program, we have equipped our team of Sourcing Managers and Buyers with the necessary tools for them to incorporate Diverse Suppliers into most of our competitive bid processes (RFI/RFP/RFQs) so that we greatly increase their opportunities to win our business.; We have also changed our tendering process to ensure that suppliers which comply with specific sustainability and diversity measures will have additional weight in our evaluation methodology, increasing their likelihood of being successful in the tender.; Thomson Reuters is committed to providing opportunities for diverse and sustainable businesses to prosper, by actively engaging suppliers that help us address the diverse needs of the global marketplace, and by promoting financial inclusion practices for the benefit of minority groups.; We expect companies seeking to do business with Thomson Reuters to demonstrate that the goods and services they provide to us come from sources that share and are committed to our values, such that their business practices are consistent with the needs and expectations of our customers, investors, and the global community we serve.

  Equal opportunity

  In 2022/23, we continued to increase the representation of racially/ethnically diverse talent in senior leadership. Racially/ethnically diverse representation in senior leadership increased by 2% year-over-year and the number of Black employees in senior leadership increased by one year-over year. We have successfully increased Black senior executive hiring as a result of focused efforts to establish relationships with senior Black talent and achieving diverse candidate slates for executive recruitment. we continue to focused actions to support growth and improve retention include highlighting Black high potential talent in CEO talent reviews, stay interviews, career coaching and opportunity matching, and mentorship by executive team members. Recruiting diverse talent, of course, is just part of the equation. We also need to make sure we’re doing everything we can to accelerate the ; careers of people from diverse backgrounds once they’re here, by exposing them to differentiated development opportunities and sponsorship. ; This year, we did that by expanding our Diverse Talent Academy program, in partnership with McKinsey, to equip our future leaders ; with the skills, peer networks, and sponsorship to achieve their aspirations and grow within Thomson Reuters. ; With specific Academies focused on Hispanic/Latino, Black, and Asian talent, the program reached over 200 racial and ethnically diverse colleagues across the company, more than doubling its reach and impact from the previous year.

  Wellbeing

  At Thomson Reuters, the impact of the pandemic has motivated us to expand our efforts in employee wellbeing. Since 2022 we have rolled out new initiatives and commitments. On May 2 and October 25, we’re encouraging all our employees to take a break These mental health days are now a permanent feature of our commitment to supporting employee wellbeing. Technology is helping us deliver mental health supports and we’re investing in the tools our people need to assess their mental health and to support their team members, and families. We have launched new psychological and resilience self-assessment tools to help employees identify their strengths and risks and develop individualised strategies. Using the Headspace app, we introduced a 14-day mindfulness challenge which can include activities ranging from mini meditation in the morning to breathing exercises before bed.; When dealing with mental health and wellbeing at work, it’s critical to create safe spaces for important conversations, learning and sharing without judgement. To support our people leaders in creating safe spaces to talk about mental health, we have launched a mental health playbook – a resource guide for addressing mental health concerns with their colleagues. Other tools we’ve introduced include an extensive series of live and on-demand webinars for people managers and employees on topics such as on meditation, suicide prevention, change and anxiety and resilience.; While a company can create programs and provide tools for their employees, modelling behaviour is essential. We encourage all our executives and people leaders to speak out on issues of mental health and wellbeing to help break the stigma. It’s important as leaders that we let our people know that it’s okay to say you’re not okay.; We’re on a journey to being a global leader in wellbeing, and our work has only just begun.

Pricing

• Price: £2,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.