Qpercom Ltd

Qpercom Digital Scoring and Video Assessment Platform

Qpercom is an advanced assessment platform that supports decision makers running Clinical Examinations (OSCE), Admission Interviews (MMI), Multiple Choice (MCQ), e-Portfolio, Written and Workplace Based Assessments (WBA).

Create assessment criteria, plan logistics, execute volume recruitment & selection virtually and on-site, quality assure outcomes and provide personalised feedback directly to candidates.

Features

• Cloud-based management system
• Remote-access from anywhere
• Real-time insight into assessment process
• Virtual Assessment Centre logistics
• Candidate management and scheduling
• Video assessment
• Remote assessment
• Scoresheet Bank
• Personalised candidate feedback and progress
• Centralised assessment data

Benefits

• Reduce administration
• Reduce risks surrounding assessment
• Improve validity
• Increase accuracy
• Capture and store data longitudinally
• Provide quality assurance for your assessments
• Provide immediate feedback to candidates
• Reduce costs associated with assessment centre venue hire
• Back up high stakes decisions with data
• Raise standards

£8,300 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@qpercom.ie. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

204070299263433

Contact

Enda Griffin
+35391395416
contact@qpercom.ie

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No constraints.
• System requirements: A modern browser that follows W3C standards

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Emails are responded to within one hour during office hours of 9am to 5pm GMT Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have not to date conducted any web chat testing with assistive technology users. Average response time 3 minutes.
• Onsite support: Yes, at extra cost
• Support levels: Qpercom's top class support is available as part of our standard pricing. Support is available over the phone, by email or by instant messenger within your Qpercom solution. ; ; Support via these channels is provided from 9am to 5pm GMT Monday to Friday and any queries out of office hours will be responded to the next morning during office hours.; ; On-site support and remote support outside office hours are also available to our customers for an additional fee as per Qpercom's rate card.; ; Every customer is assigned a subscription account manager who can be contacted directly with any query that may arise during a subscription period.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: All Qpercom customers are trained remotely after taking up a subscription. Qpercom works closely with the core team responsible for the solution and provides training in a Train the Trainer style which ensures that the core team will be fully comfortable with all functionality going into their first assessment. ; ; On-site training and support is also available to customers at an additional cost as per Qpercom's rate card.; ; User documentation is provided to users on the system and there is also a comprehensive FAQ bank on our instant messenger platform to speed up answers to common queries.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users have full control of their data at all times during a subscription period and at the end of a subscription contract users are given explicit instruction to download their data in Excel, .csv and .pdf formats before a certain date where their access will be revoked.
• End-of-contract process: At the end of a subscription contract where the customer takes a decision not to renew, Qpercom will allocate an end-of-contract period where users are instructed of the date that they will no longer be able to access the solution. Users will continue to have full login access during this end-of-contract period in order to download any of their data that they wish to retain for future reference before user access is revoked at the end of the end-of-contract period.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Qpercom's solutions are responsive and there is no difference between mobile and desktop service.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Qpercom solutions have an API that can be utilised. Qpercom works with customers to understand the information that is required to be pushed and pulled and can implement the transitioning of data to and from our solutions as required.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Qpercom solutions can be customised via request for change (RFC) for an additional cost as per Qpercom's rate card.

Scaling

• Independence of resources: Qpercom's solutions are fully scalable and usage is regularly monitored to ensure that adequate cloud resources are available to match demand from users. Qpercom is gradually migrating to Serverless technologies on its cloud service provider which is inherently scaleable to meet demand and doesn't require maintenance so minimises downtime and disruption to users.

Analytics

• Service usage metrics: Yes
• Metrics types: Qpercom's subscriptions are usage based on the number of unique scorsheets that are logged. Customers can view the number of unique scoresheets on their home page.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported in Excel, .csv and .pdf formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Qpercom solutions have an availability uptime of 99.9%.
• Approach to resilience: Information available on request.
• Outage reporting: Qpercom reports any service outages to clients directly by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Client administrators have full control over all users that are added to Qpercom solutions. There is an interface whereby all users can be activated/deactivated or deleted. ; ; There are also controls for what areas of the solutions that users can access to support user workflows.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 18/04/2024
• What the ISO/IEC 27001 doesn’t cover: All covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Qpercom is ISO 27001:2022 certified and Qpercom complies with the General Data Protection Regulation (GDPR) to protect the rights of individuals about whom data is obtained, stored, processed or supplied and requires that organisations take appropriate security measures against unauthorised access, alteration, disclosure or destruction of personal data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Qpercom's change management system dictates that any change request is analysed for possible security impacts and impacts on solution performance. Based on this analysis, change requests are either approved or rejected by Qpercom.; ; When a change request is approved, all concerned stakeholders are notified of what the change entails project documents are provided to define all changes. Changes are delivered to a testing environment for approval and sign off before being made available to a client.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Qpercom's solutions are scanned regularly to detect any potential threats or issues with our systems. ; ; When issues are detected, patches are pushed immediately within 24 hours to address these issues and ensure our solutions perform as expected.; ; Information on where Qpercom identifies vulnerabilities is available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Information on how Qpercom identifies potential compromises is available on request.; ; Incidents are triaged into high, medium and low priority with high priority incidents being resolved as a high priority within 1-8 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents directly to Qpercom directly by phone, email or instant messenger within the solution. ; ; Incident reports are returned to users directly by email.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Qpercom's use of Multiple Mini Interviews (MMI) in selecting candidates also presents an opportunity to advance environmental goals, particularly in fighting climate change. ; ; By integrating sustainability-focused scenarios within the MMI framework, Qpercom can assess candidate's understanding and commitment to environmental stewardship, a crucial trait for future leaders in a socially responsible business. This approach not only aligns with the Social Value Model’s emphasis on environmental consciousness but also embeds sustainability into the core values of incoming management. ; ; Furthermore, the format of MMIs allow for digital implementation, reducing the need for physical travel and thus, lowering carbon footprints associated with the recruitment process. By opting for virtual MMIs, Qpercom significantly cuts down on greenhouse gas emissions, aligning recruitment practices with climate action goals. Additionally, promoting remote participation in MMIs supports the creation of environmentally friendly and sustainable business practices from the outset, ensuring that new trainees are well-versed in and committed to fighting climate change as part of their professional ethos.; ; To minimise the environmental impacts of our work, we implemented the following strategies: prioritise energy-efficient technologies, reduce waste generation, promote sustainable transportation options, and engage with suppliers who adhere to environmental standards. We have minimal travel requirements as an organisation, support remote working and travel by public transport where possible. Qpercom contribution to sustainability was granted a Green for Micro certificate in 2021.; ; We will solicit feedback from stakeholders to identify opportunities for improvement and share successful initiatives internally. Qpercom is committed to transparency, making relevant data and information accessible to stakeholders through various communication channels. Our goal is to minimise our environmental footprint and contribute to the goals of the Social Value Model.

  Equal opportunity

  Qpercom's adoption of Multiple Mini Interviews (MMI) for the recruitment and selection of candidates underscores a robust commitment to equal opportunity, aligning seamlessly with the Social Value Model's goals. MMIs are structured to minimise biases by involving multiple assessors and varied scenarios, thereby offering a fair and comprehensive evaluation framework. This method diversifies the assessment criteria beyond traditional interviews, focusing on a range of competencies and perspectives that support inclusivity.; ; Qpercom can enhance equal opportunity by ensuring that MMI scenarios and questions are culturally competent and free from bias, thus providing equal footing for all candidates regardless of their background. Additionally, MMIs facilitate the identification and recruitment of individuals from diverse backgrounds into management roles, promoting workforce diversity which is a key component of social value. ; ; By systematically applying MMIs, Qpercom not only adheres to but also champions the principles of equal opportunity, contributing significantly to the reduction of employment inequalities as outlined in the Social Value Model.

Pricing

• Price: £8,300 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Following a demo of a solution, Qpercom offers users the option of a free trial to create one assessment scoresheet and trial it with 10 candidates.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@qpercom.ie. Tell them what format you need. It will help if you say what assistive technology you use.