THE PROCUREMENT HIVE LTD

Procurement Technology - Raindrop

Raindrop is a Source to Pay solution, powered by AI and ML, providing visibility and unparalleled capabilities in controlling how and who spends money at your organisation. Raindrop is designed by Procurement professionals, digitises your Procurement processes, and focuses on risk, contract management, delivering cost savings and cost containment.

Features

  • Fulfills all procurement business processes
  • Provides 360 degree view of supplier spend contracts risk
  • Moves you from transactionally focused to predictive
  • AI and Machine Learning automation and workflows for procurement
  • Integrates with existing financial/ supplier systems
  • Multi-language and multi-currency capabilities
  • Provides Spend Analytics & Planning Sourcing Contract Management
  • Provides Supplier Relationship Management
  • Payables – Create PO’s Track Payables Avoid Overspend
  • Can be provisioned in minutes not months

Benefits

  • Integrates with ERP SSO HRIS & Digital signature
  • Modular, create a platform for your specific needs
  • 21st century Cloud technology reduces burden on IT resources
  • Visibility across all supplier touchpoints
  • Rapid deployment model drives immediate “Speed to Savings”
  • Flexible pricing options
  • Clean, elegant & simple interface
  • Transforms/ improves internal/ external customer relationships
  • No cost, and ease of use for suppliers
  • Accelerates your workflows connecting data and analytics

Pricing

£480 to £3,200 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon@theprocurementhive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 0 4 2 4 3 7 7 7 3 0 5 4 7 8

Contact

THE PROCUREMENT HIVE LTD Jonathan Pollard
Telephone: 07817018520
Email: jon@theprocurementhive.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
Accessed from any system that supports a recent browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We acknowledge questions within a business hour and work towards resolving them as per severity.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Live Chat via website
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
We provide standard, premium and dedicated support levels.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We assign a customer success manager who helps with onboarding and ramping up Raindrop Services. Also, we provide onsite, online and user documentation as well.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
This is a standard feature. All users will have access to reminders before contract ends.
End-of-contract process
We provide tools to extract data from Raindrop. Also, if there is a need to retain data in archived mode we can comply to it at 20% of the subscription cost per year.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Raindrop UI is very responsive and scales to the form factor of the end point device (desktop, tablet and mobile)
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Standard browser based interface
Accessibility standards
None or don’t know
Description of accessibility
Standard browser based interface
Accessibility testing
Standard browser based interface
API
No
Customisation available
Yes
Description of customisation
Most of our modules have configurations that can be used to customise as per specific client requirements.
Pretty much everything can be customised, from light v dark contrast, to currency variations, to branded pages, through to customised pick lists, etc.

Scaling

Independence of resources
Raindrop System services are architected to limit the load that any user (or) service can place on the platform therefore not hindering overall user experience and performance.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Raindrop

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
We support standard export to CSV format.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • DOC
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • DOC

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We provide 99.9% availability . See attached SLA document.
Approach to resilience
Available on request.
Outage reporting
Banner on website as well as email alerts to customers

Identity and authentication

User authentication needed
Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
We support MFA and SSO through SAML v2 framework
Access restrictions in management interfaces and support channels
Customer's SSO (or) we provide Auth0 authentication
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Token based authentication using Auth0. We support SSO and SAML v2

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Raindrop is a SOC2 Type2 certified company. See attached report

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC2 Type 2
Information security policies and processes
SOC2 Type 2

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We have a structured config and change process, that tracks every change that gets moved to the production instance
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We have automated tests that continuously look for vulnerabilities. When needed we do deploy patches depending on the severity from an immediate hot fix to weekly and quarterly updates.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We have several technologies that work together as well as independently to identify compromises and a framework to resolve them immediately.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have an ITIL v3.0 Incident management process which allows users to report issues and then resolves them.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We have an active carbon reduction policy which we train employees on
Covid-19 recovery

Covid-19 recovery

We offer employment flexibility to fight covid and accommodate employee needs.
Tackling economic inequality

Tackling economic inequality

n/a
Equal opportunity

Equal opportunity

We have an Equal Opportunities policy in place.
Wellbeing

Wellbeing

Employee programmes in place catered to the overall wellbeing at workplace and at home.

Pricing

Price
£480 to £3,200 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A basic instance, including modules required by the customer, and populated with specific data provided by the customer. Instance provided for an agreed timeframe with support available, and no obligation to buy.
Link to free trial
Www.raindrop.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon@theprocurementhive.com. Tell them what format you need. It will help if you say what assistive technology you use.