Procurement Technology - Raindrop
Raindrop is a Source to Pay solution, powered by AI and ML, providing visibility and unparalleled capabilities in controlling how and who spends money at your organisation. Raindrop is designed by Procurement professionals, digitises your Procurement processes, and focuses on risk, contract management, delivering cost savings and cost containment.
Features
- Fulfills all procurement business processes
- Provides 360 degree view of supplier spend contracts risk
- Moves you from transactionally focused to predictive
- AI and Machine Learning automation and workflows for procurement
- Integrates with existing financial/ supplier systems
- Multi-language and multi-currency capabilities
- Provides Spend Analytics & Planning Sourcing Contract Management
- Provides Supplier Relationship Management
- Payables – Create PO’s Track Payables Avoid Overspend
- Can be provisioned in minutes not months
Benefits
- Integrates with ERP SSO HRIS & Digital signature
- Modular, create a platform for your specific needs
- 21st century Cloud technology reduces burden on IT resources
- Visibility across all supplier touchpoints
- Rapid deployment model drives immediate “Speed to Savings”
- Flexible pricing options
- Clean, elegant & simple interface
- Transforms/ improves internal/ external customer relationships
- No cost, and ease of use for suppliers
- Accelerates your workflows connecting data and analytics
Pricing
£480 to £3,200 a user a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 0 4 2 4 3 7 7 7 3 0 5 4 7 8
Contact
THE PROCUREMENT HIVE LTD
Jonathan Pollard
Telephone: 07817018520
Email: jon@theprocurementhive.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- Accessed from any system that supports a recent browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We acknowledge questions within a business hour and work towards resolving them as per severity.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Live Chat via website
- Web chat accessibility testing
- N/a
- Onsite support
- Yes, at extra cost
- Support levels
- We provide standard, premium and dedicated support levels.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We assign a customer success manager who helps with onboarding and ramping up Raindrop Services. Also, we provide onsite, online and user documentation as well.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- This is a standard feature. All users will have access to reminders before contract ends.
- End-of-contract process
- We provide tools to extract data from Raindrop. Also, if there is a need to retain data in archived mode we can comply to it at 20% of the subscription cost per year.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Raindrop UI is very responsive and scales to the form factor of the end point device (desktop, tablet and mobile)
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Standard browser based interface
- Accessibility standards
- None or don’t know
- Description of accessibility
- Standard browser based interface
- Accessibility testing
- Standard browser based interface
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Most of our modules have configurations that can be used to customise as per specific client requirements.
Pretty much everything can be customised, from light v dark contrast, to currency variations, to branded pages, through to customised pick lists, etc.
Scaling
- Independence of resources
- Raindrop System services are architected to limit the load that any user (or) service can place on the platform therefore not hindering overall user experience and performance.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Raindrop
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- We support standard export to CSV format.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- DOC
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- DOC
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- We provide 99.9% availability . See attached SLA document.
- Approach to resilience
- Available on request.
- Outage reporting
- Banner on website as well as email alerts to customers
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
- We support MFA and SSO through SAML v2 framework
- Access restrictions in management interfaces and support channels
- Customer's SSO (or) we provide Auth0 authentication
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
- Other
- Description of management access authentication
- Token based authentication using Auth0. We support SSO and SAML v2
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- Raindrop is a SOC2 Type2 certified company. See attached report
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- SOC2 Type 2
- Information security policies and processes
- SOC2 Type 2
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- We have a structured config and change process, that tracks every change that gets moved to the production instance
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- We have automated tests that continuously look for vulnerabilities. When needed we do deploy patches depending on the severity from an immediate hot fix to weekly and quarterly updates.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- We have several technologies that work together as well as independently to identify compromises and a framework to resolve them immediately.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We have an ITIL v3.0 Incident management process which allows users to report issues and then resolves them.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
We have an active carbon reduction policy which we train employees on - Covid-19 recovery
-
Covid-19 recovery
We offer employment flexibility to fight covid and accommodate employee needs. - Tackling economic inequality
-
Tackling economic inequality
n/a - Equal opportunity
-
Equal opportunity
We have an Equal Opportunities policy in place. - Wellbeing
-
Wellbeing
Employee programmes in place catered to the overall wellbeing at workplace and at home.
Pricing
- Price
- £480 to £3,200 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A basic instance, including modules required by the customer, and populated with specific data provided by the customer. Instance provided for an agreed timeframe with support available, and no obligation to buy.
- Link to free trial
- Www.raindrop.com