Capita Business Services Limited

Automation Discovery Tools (Capita)

Capita Automation Discovery and Process mining allows you to identify and see the ‘as is’ of your current processes and provides valuable insights on improve them.

Features

• Captures data from enterprise systems/applications and legacy/custom systems
• In-built data transformation capabilities without need for external integrators/SQL coding
• 60 pre-built dashboards to accelerate development and process analysis
• Integration with UiPath Orchestrator to trigger bots to handle tasks
• Integration with UiPath ActionCentre to alert people with human-in-the-loop capabilities
• Custom business tags to automatically detect/flag undesirable process behaviour
• Proprietary process graph for user-friendly and intuitive process analysis
• Anonymisation algorithms ensure data privacy and compliance
• Process-specific connectors/apps to accelerate deployment and lower implementation costs
• Full DevOps environment to simplify maintainability

Benefits

• Surveys processes at high scale with minimal human effort
• Helps you zero in on automation-ready bottlenecks, deviations/inefficient processes
• Leverages data to boost the ROI from automation
• Provides easy-to-understand dashboards for fast reporting to business stakeholders
• Continuously monitors processes to measure impact of improvements and ROI
• Democratises process data so employees have greater control over processes
• Simplifies compliance with full audit trails and reporting
• Provides a single source of process truth/reduces silos between departments

£400 to £1,800 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at engagewithus@capita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

204892112779293

Contact

Capita Business Services Ltd
08702407341
engagewithus@capita.co.uk

Planning

• Planning service: Yes
• How the planning service works: Refer to service description
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide tailored training programmes to meet requirements through on-site or remote training.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Refer to service description

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Our services are designed to be flexible and can be tailored to meet your requirements, constraints should only be expected in line with type of service consumed. We can provide services on-site and remotely from the UK and/or India.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1: Critical - Response Time: 2hr ; P2: Major - Response Time: 4hr ; P3: Important - Response Time: 8hr ; P4: Minor - Response Time: Varies on request
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: We offer predefined support packages incidents as follows: (9am – 5pm), core+ (8am – 6pm).; Incidents are classified as P1 (Production System Down), P2 (Production System Impaired), P3 (System Impaired), P4 (General Guidance & Requests) with associated SLA’s for response times. Response times are as follows: P1: 1 Hour Response, P2: 2 Hour Response, P3: 4 Hour Response, P4: 2 Day Response. Support for defect repair is available as a bolt on service. Support is provided directly via a team of dedicated DevOps engineers.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UiPath

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Capita will work with buyers to find suitable initiatives that align with the social value theme of Fighting Climate Change during call-off stages of G Cloud 14. These will be customised to meet buyers' specific requirements and fit with our overall environmental strategy. This ensures that the commitments we deliver are relevant and impactful for the specific community and stakeholders involved ensuring a legacy of social impact that is both achievable and meaningful.; Capita is dedicated to delivering environmental benefits as part of its services. We understand the need to work towards net zero greenhouse gas emissions and to support environmental protection and improvement. Our Net Zero Strategy aims to achieve operational net zero by 2030, operational plus travel net zero by 2035, and full net zero, including the supply chain, by 2045. The strategy involves switching to renewable energy sources, cutting travel emissions, and moving to electric vehicles for our fleet. Capita also wants to help our clients and suppliers in their environmental efforts, by providing technology and solutions that support environmental sustainability and by engaging in partnerships that advance climate action.; To inspire our 43,000 employees to work more environmentally sustainably, we introduced a new environmental standard in 2023, which sets out Capita’s environmental commitments and obligations and includes an environmental training module for all employees to back up the environmental standard and net zero commitment . We encourage our employees to use their one-day volunteer allowance to support environmental activity such as litter picks or beach clean up days and will leverage existing relationships and programmes to fulfil our commitments.; To provide transparency and accountability, Capita has set up reliable measurement and reporting mechanisms. These include environmental targets covering energy, climate change, conservation, and biodiversity, which are publicly reported to track progress towards the net zero goals.

  Covid-19 recovery

  Capita's G Cloud service provision is strategically positioned to support and deliver against the social value theme of Covid-19 recovery. The G Cloud services facilitate a robust digital infrastructure that enables public sector organizations to operate with greater efficiency and resilience, which is crucial for ongoing recovery efforts. The provision supports social value by enhancing access to digital services, thereby promoting inclusivity and enabling remote work and learning environments. This is particularly significant in addressing the digital divide that was highlighted during the pandemic, ensuring that all members of society have equal opportunities to access essential services and information.; Capita has undertaken various initiatives to aid in the recovery from Covid-19, focusing on supporting people and communities, as well as organizations and businesses. These initiatives include improving workplace conditions for safe operations, providing digital and financial support programs, and setting up virtual contact centre solutions. Additionally, Capita's Enterprise Risk Management ensures operational resilience, while wellbeing initiatives promote physical and mental health recovery.; Capita will work with buyers to find suitable initiatives that align with the social value theme of Covid-19 recovery during call-off stages of G Cloud 14. This would include working with local communities and economies, especially through employment, re-training, and return to work opportunities, community support, developing new ways of working, and supporting the health of those affected by the virus, including those suffering from Long Covid.; We understand the need for sustainable solutions that not only respond to immediate crises but also build resilience against future disruptions. Our approach demonstrates a forward-thinking mindset, ensuring that the lessons learned from the pandemic continue to inform and improve service delivery for a more resilient and equitable society.

  Tackling economic inequality

  Capita's G Cloud service provision will be designed to support and deliver against the social value theme of Tackling Economic Inequality by fostering an inclusive and diverse business environment. We will aim to create new businesses, jobs, and skills, particularly in high-growth areas such as STEM, and to increase supply chain resilience and capacity.; Capita will collaborate with buyers during G Cloud 14's call-off stages to identify initiatives aligned to the social value theme of Tackling Economic Inequality. Tailored to the buyers' specific needs, these initiatives will integrate with our responsible business strategy, ensuring that our commitments are impactful for the involved community and stakeholders, fostering a lasting social legacy. Our approach includes creating apprenticeships, skills gap training, promoting remote working, and establishing offices in areas of deprivation to provide opportunities for disadvantaged groups. We have developed a framework for responsible automation, supported people within our communities to harness the power of automation, advocated greater diversity within the tech sector and promoted accessible digital skills education. Our commitment to inclusive recruitment and the use of a diverse supply chain, which includes small and medium-sized enterprises (SMEs), voluntary, community, and social enterprises (VCSEs), and mutuals, further demonstrates our dedication to reducing economic inequality.; Capita's supplier charter outlines equitable supplier relationships, and we are an active member of Business in the Community which reflects our ongoing efforts to identify and address inequality within our workforce and operations. With a significant portion of our supply chain (92%) comprising SMEs, Capita's practices promote greater use of these entities, thereby contributing to a more balanced economic landscape.; Through these measures, Capita's G Cloud service provision will not only support the social value theme of Tackling Economic Inequality but also align with the company's purpose-led, responsible business ethos, creating better outcomes for society at large.

  Equal opportunity

  Capita champions Equal Opportunity, striving for an inclusive environment that mirrors the diversity of the communities we serve. We have recently been recognised as one of the top companies for women by Forbes, ranking at number 18 on their list and won the Race Equality Advocate award at Vercida's Inclusive Employer Awards. This is a testament to our commitment to diversity, inclusion, and equality in our workplace and in our society. Capita will work with buyers to find suitable initiatives that align with the social value theme of Equal Opportunity during call-off stages of G Cloud 14. Our approach includes:; Increasing Representation: Capita is committed to increasing workforce diversity, targeting multi-year goals for disabled, gender, and ethnic representation. For example, to tackle racism and enhance ethnic diversity, we have set a target for our UK workforce to have 15% Black, Asian and minority ethnic and 5% Black representation across all levels of the organisation.; Inclusive Recruitment: Capita employs inclusive recruitment practices, advertising roles broadly and emphasizing outreach to hard-to-reach groups. This is complemented by partnerships with organizations like Forces Family Jobs and Vercida, the UK's largest disability-focused jobs website. ; Promotion, pay and reward processes: We recognise the contributions of all colleagues, supporting and paying them fairly for the work they do. Efforts to narrow gender and ethnicity pay gaps include monitoring diversity in senior management, targeting 60% women and 20% ethnic minorities on senior management shortlists, enhancing shared parental leave pay, implementing structured interviews, and promoting career growth through mentoring.; Training and Development: Capita provides mandatory training in equality, diversity, and inclusion, as well as unconscious bias training for all new employees, which is repeated annually. ; Capita's strategy is to create a legacy of social impact by providing equal employment opportunities to disadvantaged groups, offering in-work progression, and enhancing skills.

  Wellbeing

  Capita is committed to supporting and delivering against the social value theme of Wellbeing. We will collaborate with buyers during call-off stages of G Cloud 14 to find initiatives that support the social value theme of Wellbeing. Our structured Group Wellbeing Framework, supported by our Group Wellbeing Policy and Standard, will ensure a consistent approach to identifying wellbeing needs and implementing appropriate interventions to address those needs.; We care about creating workplaces that safeguard, help and enhance wellbeing of all our colleagues. We are committed to:; • Prioritising the wellbeing of employees and managing factors that may cause negative emotional, psychological, physical, or social impacts; • Creating a culture and environment throughout Capita that actively supports and promotes wellbeing; • Providing the necessary training and awareness to protect the wellbeing of our employees; • Enabling working conditions and providing guidelines for those working remotely, to ensure our business activities are safe from a wellbeing perspective; • Fulfilling current wellbeing legal and other obligations that apply wherever we operate, and assuring compliance with our Group Wellbeing Policy and Standard; • Listening to the wants and needs of our employees to ensure we provide wellbeing support that is valued by all; Capita's Wellbeing Hub serves as a central place for employees to access advice, support, and information to manage their wellbeing effectively. It includes resources to support physical, financial, mental, and social wellbeing, such as Time to Change training, financial wellbeing apps, emotional resilience tools, and guidance for team managers on supporting employees. We also provide an Employee Assistance Programme, offering independent services including counselling and practical advice on personal or work matters.; Capita's approach to wellbeing is holistic, encompassing not just the workplace but also the wider community, ensuring that social value is embedded in every aspect of our operations.

Pricing

• Price: £400 to £1,800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at engagewithus@capita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.