CREDERA LIMITED

Adobe Experience Manager - Health Check / Audits

Credera’s AEM Health check package offers complete application audit to assess the current health of Adobe experience manager websites implementation. It includes review of architecture, infrastructure, design, code, implementation processes, overheads in application and provides recommendations to optimise the application to meet market trends.

Features

• Review system architecture, Infrastructure, strategy, processes, and integrations
• Review current system implementations, performance and provide recommendations
• Provides platform optimisation recommendations
• Best possible roadmap recommendations considering the current system dependencies
• Provide support in taking the next best actions
• Benchmarking against industry standards
• Access to subject matter experts, certified professionals

Benefits

• Platinum Partner provides in-depth understanding of AEM and Cloud suite
• Detailed audit report with current system findings
• Detailed audit report with recommendations to improve the current system
• Tailored and cost-effective solutions fitting the needs of stakeholders
• Time to Market
• Access to Subject matter experts and specialist certified developers
• Proven delivery experience track record
• Optimise and maximise your ROI

£450 to £2,195 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsupport@credera.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

205121443569302

Contact

Ewan Miller
+44 (0)333 043 9000
bidsupport@credera.co.uk

Planning

• Planning service: Yes
• How the planning service works: Successful implementation of cloud hosting and software services requires solid foundations. Credera ensures that all initiatives have a clear vision and that business cases are documented and agreed upon. Each initiative is brought to life through unambiguous requirements (both functional and non-functional) that are documented and agreed with the right stakeholders.; We work with impacted stakeholders to prioritise the requirements, recognise organisational and technical dependencies and constraints, and form a delivery plan that aligns with the clients or our delivery methodology (Agile, Waterfall, or hybrid).; Working collaboratively with our clients, we ensure that this plan has appropriate technology and delivery governance controls that allow senior stakeholders to understand how and when the delivery will realise the desired outcomes. ; When we asked our clients what the difference was working with Credera compared to other consultancies, the most frequent answers were our relentless client focus and a sense of genuine partnership and shared endeavour.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Credera has extensive experience upskilling resources through structured training, coaching, on-the-job learning and communities of practice. Training is tailored to clients’ needs: typically, requirements are determined through initial assessment, with training roadmaps subsequently developed and reviewed at regular intervals. For some clients, we may deploy dedicated training and coaching into the engagement to accelerate success.; We can provide structured classroom and/or online training via a modular curriculum delivered by Credera experts if needed. Training can encompass tailored simulations in real environments supported by one-to-one pairings with experienced Credera consultants. Coaching/mentoring is often particularly effective. We can embed coaches within teams or provide one-to-one pairings. We can also draw on pools of experts to augment our coaching and training with focused workshops on particular skills or practices. Other training services we provide include Co-working on delivery, on-the-job training, job shadowing, guided experiences and scenario-based learning, events, e.g. lunch and learns, guest speakers and drop-in clinics. We also support the development of central repositories of information and learning, e.g. dedicated SharePoint sites, Wikis, etc. with search capabilities.; We also facilitate the establishment of communities of practice to complement our training and provide support after we leave.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Utilising a methodical and data-driven approach, our cloud migration services are designed to support organisations in setting up or transitioning between various cloud hosting architectures—be it public, private, hybrid, or on-premises.; Our cloud migration service begins with a detailed planning phase, focusing on collating requirements, understanding constraints, and defining desired outcomes. We leverage our proprietary Current State Assessment tool to analyse metadata across our client’s IT estate.; Through structured workshops with our clients Subject Matter Experts (SMEs), we capture detailed views on current capabilities and financial constraints, ensuring that our migration strategy aligns with operational and budgetary needs. Our certified architects work collaborative with our clients to understand and refine IT strategies and governance, developing a tailored change roadmap.; This roadmap includes architectural patterns tailored to client needs, allowing us to efficiently plan the migration by mapping current solutions to future state architectures. We prioritise applications for migration based on business needs and system interdependencies and outline the necessary cloud products and key decision points.; This ensures a seamless transition to the cloud, aligning with strategic goals and minimising operational disruption. This process accelerates the migration and ensures that the new cloud environment meets our client’s long-term business objectives.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Delivery Methodology integrates quality assurance (QA) and testing throughout the project lifecycle, ensuring it's a core part of how we work rather than an ‘bolt-on’. We manage all aspects of QA, including quality oversight, governance, and robust project management.; Our QA delivery domains encompass assurance oversight; accountability for assurance delivery and quality throughout project and programme lifecycles; processes and governance; project and programme management, and delivery governance.; We offer comprehensive testing services to ensure quality and performance from start to finish. This includes crafting tailored testing strategies, implementing test automation, and conducting User Acceptance Testing (UAT). Our focus on performance testing assesses system responsiveness, peak load handling, and transaction volume capacity, identifying any potential issues that could impact performance under stress.; From the outset, we strive to quickly add value and maintain high productivity. Acting as a "critical friend," we provide guidance and coaching to enhance our clients' organisational capabilities and improve project outcomes. We efficiently use existing client setups to minimise resource drain and engage closely with stakeholders to understand their goals and ensure our solutions meet their quality standards. This approach fosters an environment where honest and constructive dialogue drives the acceptance and success of our solutions.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive ISO20000-1 certified, ITIL compliant service and incident management for delivery/operation of cloud services. We deliver end-to-end support services from L1 to L4, including call logging (and auto-generated ticketing through cloud provider integrations), incident/problem management, software/hardware vendor engagement, maintenance of a known errors database and regular reporting, supported by robust SLAs/OLAs.

Service scope

• Service constraints: There are no constraints to this service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time is variable based on the level of support chosen. We offer support from business hours Monday - Friday up to full 24x7 support. ; ; Our standard response times are:; P1 = Within 30 Minutes; P2 = Within 30 Minutes; P3 = Within 1 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: All reported incidents, administration and consultancy requests are assigned a priority level as agreed between the customer and Credera. Our Priority levels, response and resolution targets are detailed below. ; Target response and resolution times are effective during service hours. Response times are the maximum time within which a Service Technician will be assigned to the call to conduct an initial investigation. ; Each support customer is assigned a Service Manager in addition to Credera’s Account Manager. ; Each case raised is allocated to a Service Technician who sees the case through to completion. ; Support costs are dependent on the volume of support required and costed individually per customer.; ; P1 - Total loss of the services rendering the applications unusable; Target response time: 30 mins; Target restoration time: 2 hours; Target resolution time: 1 Business day; ; P2 - Partial loss of the services, process still usable via alternative system functionality; Target response time: 30 mins; Target restoration time: 8 hours; Target resolution time: 2 Business days; ; P3 - Cosmetic error or minimal business impact; Target response time: 1 hour; Target restoration time: 2 Business days; Target resolution time: 5 Business days

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LQRA Limited
• ISO/IEC 27001 accreditation date: 24/11/2023
• What the ISO/IEC 27001 doesn’t cover: All offerings are in scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Credera is ISO 14001 certified, committed to fighting climate change and to achieving net zero by 2040 (although we aspire to achieve it by 2030). We report our carbon emissions and set annual environment OKRs, which are tracked and measured by our CredClimate team, who also set and drive our annual roadmap of events/ milestones. Furthermore, our business contributes to our parent company’s (Omnicom) overall carbon reduction targets which are approved via the Science Based Targets initiative (SBTi).; Where specified by the buyer, each G-Cloud 14 contract we deliver will incorporate climate change-related social value commitments appropriate to the contract’s scope and scale. These will include timelines, accountable persons and metrics. Initiatives are likely to cover reducing the carbon footprint of our operational delivery (e.g. a ‘digital first’ approach to meetings); measures to minimise the environmental impact of our solutions (e.g. a ‘climate champion’); positively influencing/educating staff, suppliers, clients and communities (e.g. mandatory training, lunch & learns); and activities to enhance the natural environment and support environmental VCSEs (e.g. fundraising, tree planting/habitat enhancement).; We have a deep understanding of how moving clients to the Cloud can be optimised to achieve carbon efficiencies. This means we can effectively educate and advise buyers on wider infrastructure, data, server and software design strategies that maximise sustainability benefits. As such, Credera is committed to incorporating sustainability into our work with buyers, including 1) data management and removal of unnecessary duplication to keep storage costs and impacts low; 2) guidance on device selection and how best to use digital tooling; and 3) best practice solutions for energy efficiency in customer behaviour. We understand that opportunities for improvement are evolving all the time and will be proactive in keeping abreast of new ideas, developments and technologies and work collaboratively with buyers to achieve our shared goals.

  Covid-19 recovery

  Where specified by the buyer, the G-Cloud 14 contracts we deliver will have COVID-19 recovery commitments tailored to the contract’s scope and scale. Each commitment will include a timeline, accountable person and metrics. ; Commitments will vary depending on the MAC selected but may include measures to (1) support the local economy such as fair supplier selection processes and actively seeking to work with SMEs and local businesses; (2) provide outreach programmes with schools and colleges in disadvantaged locations to raise aspirations, confidence and to provide useful job seeking and employability skills; (3) help VCSEs that support local communities and the groups hardest hit by the pandemic via pro-bono work, fundraising, in-kind donations and CSR-day type activities; (4) ensure new jobs are available to those most impacted by Covid-19 by using accessible and fair recruitment practices including, for example, reasonable adjustments during the selection process; (5) monitor equality metrics (e.g. gender pay gap, training and promotions) and implementing improvement plans to improve diversity in all levels of our workforce; (6) invest in all aspects of the wellbeing of our workforce (physical, mental, social, fiscal), for example by providing access to private healthcare and two employee assistance programmes for all staff, regular wellbeing lunch & learns and a range of social events and employee-led clubs. ; Although everyone was impacted by the pandemic, we understand that disadvantaged communities and people from lower socioeconomic backgrounds, those living in deprived areas, BAME and disabled people have been the most severely impacted. In view of this, we will ensure our commitments include measures specifically targeted towards those most in need of additional support to recover from the effects of the pandemic.

  Tackling economic inequality

  Where specified by the buyer, each G-Cloud 14 contract we deliver will incorporate economic inequality social value commitments appropriate to the contract’s scope and scale. This will include timelines and metrics. Contract-specific actions will be overseen by a senior lead consultant who will assign responsibilities to appropriate staff.; Although a smaller UK consultancy, Credera has invested significantly in growing our supplier ecosystem, including engineering and technical SMEs. We will continue to prioritise diversity in our supply chain and harness opportunities to incorporate SMEs, women- and BAME-led organisations and VCSEs into our supply chain, working collaboratively to support their development whilst helping them gain exposure to prestigious clients and programmes.; Action to identify and tackle economic inequality in employment, skills and pay in our contract workforce will include practices developed to ensure equality across all Credera’s staff as well as contract-specific measures. Standard company practices will be owned by corporate functions, e.g. our Recruitment & Talent and Learning & Development teams and supported by policies, such as our policy of providing staff with an individual training budget of £2,000 a year, our detailed career development framework and our upcoming roll-out of pay transparency. Contract-specific initiatives may include commitments such as recruiting apprentices from our apprenticeship training provider that specialises in supporting young people from disadvantaged backgrounds.; Drawing on our membership of Neurodiversity in Business and PurpleSpace and our status as a Disability Confident employer, Race at Work Charter signatory and Stonewall Diversity Champion, we will act to further diversify our workforce and introduce those from disadvantaged groups or regions into our sector. This may include outreach programmes and activities with schools and colleges in disadvantaged localities as well as measures such as unconscious bias training for staff to ensure our recruitment does not present a barrier to minority groups.

  Equal opportunity

  Credera is passionate about tackling inequality and supporting all groups within our workforce. Recognised as a ‘Great Place to Work’ since 2014, one of the key factors in this is how seriously we take diversity, equity and inclusion (DEI). This is evidenced by our diversity mission and DEI & Wellbeing strategy plus the strategic DEI objectives and key results we set, which our Chief People Officer (and Board member) is accountable for.; Where specified by buyers, G-Cloud 14 contracts we deliver will have equal opportunity commitments tailored to the contract’s scope and scale. Each commitment will have a timeline, accountable person and metrics. Depending on the MAC selected, commitments may include measures to (1) ensure fair recruitment, e.g. using language checkers to prevent any bias in job ads; (2) fair employment practices, including access to reasonable adjustments; (3) training and awareness raising, e.g. celebrating cultural events, such as Eid; (4) monitoring equality metrics, e.g. gender pay gap; and (5) robust strategies to mitigate risks of modern slavery including regular staff training.; Commitments will be informed by our Diversity & Inclusion Steering Committee’s work, which identifies initiatives to tackle pay, skills, and employment inequality, such as pay transparency (currently being piloted with the goal of full roll-out later in 2024). Other support will come from our ‘Team Inclusion & Engagement Support’, which provides tailored support to our client engagements, and our Employee Support Groups, which champion gender, disability, race and LGBTQ+ diversity, raising awareness via policy input, lunch & learns, activities, etc. Our membership of Neurodiversity in Business and PurpleSpace; our status as a Stonewall Diversity Champion, Disability Confident employer, and Race at Work Charter signatory; and our charity partnerships will also contribute. Together, these will help us create meaningful and transformative commitments that deliver equal opportunities-focused social value.

  Wellbeing

  Credera is committed to supporting wellbeing and, where specified by buyers, will deliver wellbeing commitments tailored to a contract’s scope and scale. These will include timelines, accountable persons and metrics.; Our Wellbeing Team will support the development of packages of contract-specific and other wellbeing commitments for each contract. For Credera staff, they will aim to improve wellbeing through a ‘Measure-Raise Awareness-Embed’ approach across four wellbeing pillars: physical, social, mental and fiscal, using data and information from our two employee assistance programme providers (EAPs), annual staff wellbeing survey, and employee support groups which focus on diversity, equity inclusion and belonging. Commitments across the four pillars may include:; Physical: Raising awareness of the importance of physical activity and eating well and how they support mental wellbeing, e.g. through lunch & learns and activities such as our ‘Treadmill Tour’ competition, which saw our UK offices compete to walk the furthest this April.; Mental: Ensuring we provide a safe, non-judgemental environment for staff and aim to ensure everyone feels happy and engaged inside and outside of work via a wellbeing charter, wellbeing and inclusion ‘moments’ in meetings, encouraging staff to take their full annual leave, lunch & learns, availability of trained Mental Health First Aiders, and awareness raising around mental health issues, for example through events during Mental Health Awareness Week.; Social: Promoting the company-wide social activities organised by our Operations Team, supporting employee-led groups, e.g. clubs for gaming, football, chess, and photography, and participation in CSR-day events. ; Fiscal: Publicising support available via our EAPs (24/7 helpline, podcasts, articles), lunch & learn sessions and highlighting additional sources of help.; Beyond our workforce, our commitments may include providing support to VCSEs who support wellbeing in the community, such as pro-bono work, fundraising, in-kind donations, and CSR-day type activities.

Pricing

• Price: £450 to £2,195 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsupport@credera.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.