Inhealthcare Ltd
Digital Health Transition Support
Inhealthcare operate a tailored and perhaps most importantly, flexible project management approach to delivery, in line with the Authority’s requirements and stipulations. We fully understand how critical it is for any organisation to have no service interruptions and our cloud support team ensure projects are delivered within time and budget.
Features
- Fully Managed Service
- 24x7/365 Support
- On-boarding
- Flexible Pricing
Benefits
- Allows IT to react faster and support business agility
- Delivers expert infrastructure support from server, storage and network teams
- Allows IT to increase business value by focusing on applications
- Allows IT to manage costs, whilst replacing capital with OPEX
Pricing
£950 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jamie.innes@inhealthcare.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 0 5 1 9 6 2 9 0 4 8 0 9 5 3
Contact
Inhealthcare Ltd
Jamie Innes
Telephone: 01423 510 681
Email: jamie.innes@inhealthcare.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Inhealthcare will:
• Contribute to Project Initiation Documentation as and when desired;
• Agree and adopt a well-defined Communication Strategy and Communication Plan with the Authority at the earliest opportunity;
• Liaise with the Authority to ensure that a Project Kick-off Meeting is held at the earliest opportunity, between all resources involved, to discuss and agree roles and responsibilities, deliverables, timeframe, migration strategy and testing procedures;
• Hold regular planning Meetings/Calls (as defined by the Authority) throughout the lifecycle (frequency determined in agreement with the Authority), where the previous stage of work is reviewed and the next stage of work examined in detail;
• In addition to the above, a full Lessons Learned review will be held at the end of each defined stage of the migration, where these can be discussed and incorporated into the planning for future stages; • Issue regular project updates (frequency determined in agreement with the Authority), in addition to regular Checkpoint and Highlight Reports as required by the Authority;
• Ensure the Authority approval and signoff of migration plans and any associated documentation,;
• Operate a full risk management approach, including the maintenance and issue of RAID logs. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Digital Health Platform
Training
- Training service provided
- Yes
- How the training service works
- The training includes support for the use of Inhealthcare’s digital system. It will also include health coaching for clinicians to support successful training and enable remote patient monitoring, using Inhealthcare's digital health platform and associated pathway, rather than patients attending clinics.
- Training is tied to specific services
- Yes
- Services the training service works with
- Digital Health Platform
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Inhealthcare's Project Managers are registered PRINCE2 Practitioners, having a wide and diverse portfolio of skills based on previous experience and the requirements for delivering InTechnology’s services. The team has a combined wealth of experience, gained from a variety of I.T. industry sectors. InTechnology will assign a dedicated Project Manager as a single point of contact for the delivery of all services to the Authority, who will engage with the relevant Authority staff at the earliest possible stage, to ensure full project lifecycle management. Additionally, there will be a minimum of 2 (PRINCE2 qualified) Project Support staff assigned to assist the Project Manager throughout the delivery, ensuring continuity of service. In addition, the Service Delivery department operates a clearly defined escalation hierarchy to ensure the prompt resolution of any concerns or queries. InTechnology will operate a tailored and perhaps most importantly, flexible project management approach to the delivery, in line with the Authority’s requirements and stipulations. We fully understand how critical it is for any organisation to have no service interruptions.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Digital Health Platform
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- The Inhealthcare Service Delivery team, both technical and project management resource, are very experienced with managing service migrations, taking pride in having been able to implement a multitude of (often complex) services without any impact to clients’ operations. Our dedicated staff take pride in their work, frequently ‘going the extra mile’, including out of hours working, ensuring that the service is successfully delivered. In addition, the team are very experienced in planning and conducting service migration ‘dry runs’ in partnership with clients, where there is no impact to existing service, in advance of operational changeover, to fully identify and mitigate any risk in advance of operational changeover.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- The service supports the Inhealthcare Digital Health platform and is based on training users on the software and associated pathways.
Service scope
- Service constraints
- The cloud transition support services are only available when taken in conjunction with an Inhealthcare Cloud Service
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- The Inhealthcare core support hours are Mon-Fri, 08.00 – 18.00, including bank holidays. The Support Team are based in Harrogate, North Yorkshire and Inhealthcare currently operates an out of hours on call support desk to deal with any Priority 1 incidents outside of core Service Desk hours. The Inhealthcare Service Desk has first, second and third line teams that provide responses to customer queries and issues depending upon the nature of the service desk item raised. We provided authorised individuals with access to a knowledgebase of information that they can access prior to creating tickets with the Inhealthcare Service Desk.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The Customer Service operation is available 24x7x365 and can be contacted by telephone, email or via the Customer Portal. Your call is routed directly to our Service Management Centre (SMC) who will log your Service Call, agree the call priority and assign a customer interaction number which will allow your request to be identified efficiently and tracked at all times. Customers will also have access to a customer service manager who will be their main point of contact in the event they have any escalations.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 19/04/2024
- What the ISO/IEC 27001 doesn’t cover
- Outsourced development controls are not applicable to our organisation.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Inhealthcare delivers it's digital services through the use of AWS (Amazon Web Services) Cloud technologies. We work with AWS to ensure that we are running our cloud operations as efficiently as possible, reducing our electricity and carbon footprint accordingly. In addition, AWS are on path to powering their operations with 100% renewable energy by 2025 further reducing the impact of cloud operations on the climate. Inhealthcare has a net zero plan and published carbon reduction plan which is available on Inhealthcare's website.Covid-19 recovery
Inhealthcare has been heavily involved in supporting NHS organisations in recovering from COVID-19. Inhealthcare's services support its customers with management of appointment waiting lists and backlogs and support the freeing up of capacity within the NHS.Tackling economic inequality
Inhealthcare's platform supports inclusivity and individuals who require access to digital health pathways but may not have access to smartphones and the internet.Equal opportunity
Inhealthcare is an equal opportunity employer and we support a diverse workforce, promoting a good and harmonious working environment in which employees will be treated with dignity and respect.Wellbeing
At Inhealthcare we promote employee wellbeing and ensure that employees have access to support, coaching and guidance in the event that they feel they require any additional support outside of the work environment.
Pricing
- Price
- £950 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jamie.innes@inhealthcare.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.