NEMI MOBILITY SOLUTIONS S.L.

Digital Demand Responsive Transport (DDRT)

Digital platform for optimising and flexibilizing public transport by bus, comprising a user app, driver app, back office and an algorithm for route optimisation. Creating shorter routes, increased frequency of departures, increased geographical reach, increased proximity of bus stops to origin and destination and an improved user experience

Features

• real-time bus location
• demand responsive bus service
• digital platform for managing flexible bus services
• stand alone software tool for managing flexible bus services
• intuitive hand held user app for making reservation
• bus driver application on android
• back office for managing flexible bus services
• route optimzing algorithm for bus services
• Flexible public transport on bus services in low demand contexts
• Improved efficiency by demand aggregation for bus services

Benefits

• Enhanced user experience, visualisation of bus route on map
• Increased geographical coverage for bus services
• More schedules for bus services
• Reduced travel times for bus services
• More bus stops and closer to origin and destination
• Safer transparent public transport bus services
• Improved reliability of bus service
• Accesible digitalisation creating social inclusion and equity
• Operational efficiency, data collection for PTOs
• Data driven decisions; demographic usage data,valuable consumer insights

£13,637 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at giovanni.tokarski@nemi.mobi. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

205357593805298

Contact

Giovanni Tokarski
+34674889295
giovanni.tokarski@nemi.mobi

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • For apps, Android or iOS
  • For web, popular browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: High Level response time is 4 hour (Prevents the use of a part; specific of any of the services that are part of the Software and ; the impact of the project is high eg System crash, errors; connectivity with the service, massive virus infection, violation; of system security of information); ; Medium level is 5 hours (Incidents in the degradation of the; service, incidents of a single user, operational incidents; of some functionality of the Software); ; Low level is 8 hours (Incidents with little impact on; service, tasks of; maintenance, updates of the; Software/hardware)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: The in-house support provided is included in the overall management costs for the operation and maintenance of the service. There is no extra cost. A technical account manager is assigned to each service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: An end user manual is provided wth video support. To ensure a good up-take of the service NEMI supports the local authority on information available on social media, leaflet drops, operator website, and in person user workshops/local events. ; A 2 day in-person driver and call center/ back office staff training is provided prior to the launch by our NEMI operations manager.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Nemi provides support to extract all data at no extra cost
• End-of-contract process: Nemi provides support to extract all data at no extra cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The booking app for users has the full experience and the web can be more limited in terms of complex features
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: IoS and Android user app, web based back office and dashboard
• Accessibility standards: None or don’t know
• Description of accessibility: End users can consult upcoming departure times, realtime bus location, reserve on-demand bus trips, select areas and change languages. Operators can manage the route and any changes on the back office, consult key metrics from the dashboard. ; End users can make a reservation by telephone
• Accessibility testing: The end user app is accessible by those who may struggle to read text on a mobile phone screen. The app has been adapted to allow for the text to be enlarged without affecting the configuration.
• API: Yes
• What users can and can't do using the API: There are no limitations in terms of product. What it is necessary to do through the API that currently it is not possible, we'll add it when identified.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The end user app can be customised by local authority or operator for a white label app with some customisable registration fields. The back office allows for route customisation, time booking in advance, number of no-shows allowed to consequential action,

Scaling

• Independence of resources: Clould based system not affected by demand

Analytics

• Service usage metrics: Yes
• Metrics types: All kind of metrics: from simple indicators to complex plots.; There is a dashboard that will be setup with defaults metrics. Buyers can edit and customize this metrics. They can also request new indicators and plots as well.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Local authority or operator can export their data at any time via the back office
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: High Level response time is 4 hour (Prevents the use of a part; specific of any of the services that are part of the Software and ; the impact of the project is high eg System crash, errors; connectivity with the service, massive virus infection, violation; of system security of information); ; Medium level is 5 hours (Prevents the use of a part; specific of any of the services that are part of the Software and; the impact of the Project is relatively low eg incidents in the degradation of the service, incidents of a single user, operational incidents; of some functionality of the Software); ; Low level is 8 hours (Does not prevent the use or total or partial of any of the services that are part of the software eg Incidents with little impact on service, tasks of maintenance, updates of the software/hardware); ; There is currently no system in place to compensate if guaranteed levels of availability are not met
• Approach to resilience: Available on request
• Outage reporting: Alerts sent by API and email

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is restricted by:; 1. User auth (not possible without auth); 2. User roles (roles can be customized); ; Roles access is restricted both in BE and in FE
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance encompasses all Nemi´s business priorities with technical implementation like architecture, standards, and policy. The governance team provide oversight and monitoring to sustain and improve security posture over time.
• Information security policies and processes: As a digital platform, information security policy is a core part of managing and safeguarding our information assets, both internally and for clients and the wider eco system of stakeholders.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management is critical for maintaining stability and security in IT environments such as NEMI
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are located and identified within our data system and the risk assessed with regards to the rest of the IT environment.; Vulnerabilities prioritized and addressed based on their risk level.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Nemi APIs are all protected under an authentication layer shared by internal apps and external systems. As discussed above, this layer is capable of using several authentication systems in parallel: an internal process and other external technologies such as Cognito and Keycloak.
• Incident management type: Supplier-defined controls
• Incident management approach: The functions of the layer that we call "Auth-Gateway" are:; Intercept all communications with APIs.; Identify the origin and communicate with the corresponding authentication technology according to the origin to verify its validity.; Reject unauthenticated calls.; Identify the user.; Provide the call with the corresponding permissions according to the user.; Redirect back to appropriate API

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Encouraging the use of public transport, attracting new niches to public transport. Offering an accessible alternative to the private vehicle to complete the first and last mile leg of a journey.

  Tackling economic inequality

  Nemi´s DRT solution can help to tackle transport poverty. In rural areas there will be no tram lines re-opened, no light rail system installed nor a new metro line inaugurated, for many peri-urban and rural areas public transport buses remain - and are indeed set to remain - the key form of transport providing mobility and connection to essential services (hospitals, doctor´s surgery) and opportunities for study (schools, colleges of FE, University) and work. Providing accessible mobility options also opens up a recuitment pool for local businesses that struggle to find workers, especially in lower paid or part-time roles.

  Equal opportunity

  The lack of public transport mobility options in rural areas causes a mobility gap, between the inhabitants of large and small municipalities, leaving the latter at a huge disadvantage, forcing their inhabitants to rely on private transport. Unfortunately, the fact that not all households can afford a private car, people do not have a driving licence or are not entitled to drive in fact prevents access to essential services that are available to larger municipalities, such as choice of school or high school, sporting or cultural activities, employment opportunities and simply doing the weekly shopping. ; Nemi´s DRT solution can help break the downward spiral relating to long travel times, unattractive PT offer, reduced service, and the ensuing social exclusion this provokes in relation to transport poverty that is hindrance to work and study opportunities, and also leisure activities for those older residents. This element of an inclusive society is practically impossible to sustain in rural areas without a reliable, extensive and frequent public transport system.

  Wellbeing

  Nemi´s DRT solution can help promote a more active lifestyle, with short walks to and from the bus stop being incorporated into journeys (rather than complete journeys being made by car). For those who are no longer able or don´t feel confident driving using public transport can also help combat loneliness, get people out and about.; Real time information on arrival time at pick-up point and destination, and bus location at all times increases user confidence, encourages the uptake of the service. On demand services are a way to improve average ridership and accessibility, essentially providing choice and freedom particularly for users of public transport in rural areas – andto be independent in their travel plans with the ensuing active lifestyle (be it social, education or economic activity).

Pricing

• Price: £13,637 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A demo of the platform is offered for one simple DRT case to demonstrate and provide insights into how Nemi's solution works

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at giovanni.tokarski@nemi.mobi. Tell them what format you need. It will help if you say what assistive technology you use.