Arteze limited

PartnerXcel

PartnerXcel is Supplier Relationship and Partner Relationship management tool, helps you automate your partner performance dashboards. PartnerXcel is built to give a wholistic view of your partner performance including service, projects, commercial, contracts, information security, finance, ESG factors, risks & issues, value add, innovation, governance etc.

Features

• Choose from our templated KPIs or create your own
• Schedule regular dashboard questionnaires
• Create multiple Strategic Partners to manage
• 360 performance view of strategic partners
• Can be used to manage Strategic Client Partners
• Automate performance data and survey stakeholders for perception
• Automate contractual obligations tracking
• Manage your forecast vs. actual spend with partners
• View data in RAG, Bar charts, Gauge format, Tables
• Partner risks and issues management

Benefits

• Wholistic view of Partner Performance
• Executive summary for any Exec review meetings
• Drive value and innovation using the insights from the dashboard
• Takes less than 10 mins per stakeholder
• Assess real data and stakeholder perception together
• Run Joint Account planning to create win-win situation
• Contract repository
• Create notifications so you dont miss out on deadlines
• Partners also can access and input performance data
• Consolidate view of all partners

£199.99 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mahi.palathoti@arteze.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

205384976067123

Contact

Mahi Palathoti
+447904254048
mahi.palathoti@arteze.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None, we are flexible to buyers needs
• System requirements: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support ticket responses are as per the SLAs agreed, we provide 24/7 support.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Email and phone support is available, incident response time is 24 hours and resolution time is 48 hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training and user documentation is provided. Proof of Concept will be provided in the initial stages, dependent on the subscription model.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The data can be downloaded by the users from the platform and all data can be provided to the users in the format requested at the time of termination.
• End-of-contract process: All data needs to be downloaded by the user and after contract end the data will be destroyed and saved as per regulatory requirements. If data is required to be transferred on tapes or any other mode, it will be done at an extra charge.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None, the view might be restricted due to the screen size of the mobile.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: All the features are customisable as per buyers needs. We have provided the customisation features in the tool itself. The tool is based on role based access, only admins and relationship managers can customise.

Scaling

• Independence of resources: Depending on the package we can provide private instances of the software, we ensure automated load balancing and autoscaling features on the cloud.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can download data in PDF formats
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability is 99%
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access is built into the system
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are a startup, we will be certified within the first year to SOC2 and ISO certifications. We are implementing cloud based solutions to ensure our systems are monitored and comply with the standards. However certifications can be done only when we have data to evidence.
• Information security policies and processes: SOC2 and ISO270001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change undergoes vigorous checks for potential security impact. Multiple environments are created ensure production is not impacted.; All configuration and change management processes are defined in our policies.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use Cloud based services from cloud service providers for threat detection and patching
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Service is provided by our cloud service provider. The support responds on the notifications, response time is 1 hour.
• Incident management type: Supplier-defined controls
• Incident management approach: We will follow ITIL standards, the incident management process is defined in our internal process documentation.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  You can track ESG performance of your partners in the tool.

Pricing

• Price: £199.99 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 day free trial with all features included

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mahi.palathoti@arteze.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.