GENERATION IT GROUP LIMITED

24/7 Managed Cloud Support

Get round-the-clock peace of mind with our 24/7 IT Cloud Infrastructure Support. Our expert team ensures seamless operations, rapid issue resolution, and proactive monitoring for your cloud environments. Stay focused on your goals while we manage your infrastructure with efficiency and reliability, every hour of every day.

Features

• Continious Monitoring
• Rapid Issue Resolution, 15 minute SLAs
• Enhanced Security
• Scalable Service bespoked to your needs
• Cost Efficient
• 24/7 Service Availability
• Proactive Backup Management
• Compliance Regulation
• Performance Optimisation
• Peace Of Mind

Benefits

• System monitoring, detecting issues before they impact operations
• Swift response & resolution to any technical problems, minimising downtime
• Robust protection against cyber threats, with constant updates and monitoring
• Easily scale your infrastructure as needed, support for growth
• Optimise costs by having experts manage your infrastructure efficiently
• Access expert support any time, day or night
• Automated secure data backups ensure you never lose critical information
• Stay compliant with industry standards and regulations
• Continuous monitoring and fine-tuning for optimal system performance
• Focus on your core business while we manage your infrastructure

£40 to £60 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan.mcintosh@genait.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

205390964440040

Contact

Alan McIntosh
02078461050
alan.mcintosh@genait.com

Planning

• Planning service: Yes
• How the planning service works: Gen Alpha offers a comprehensive approach which helps companies plan the implementation of cloud hosting and software services. Our process begins with a detailed assessment of your organisation's current environment, business and technical requirements. This allows us to tailor a strategic roadmap specifically designed to maximize the potential for your business.; ; We will hold consultations to understand your requirements. This involves analyzing your IT systems, data, user requirements, and security. Based on this assessment, we then conduct a design decisions workshop with your team.; ; Our enterprise architects will guide you through every step of the implementation process. This includes selecting the most suitable cloud hosting and software solution, configuring the systems to match your specifications, and ensuring a seamless transition from your existing infrastructure.; ; Throughout the implementation phase, we prioritise communication and transparency, keeping you informed of progress, milestones, and any adjustments needed along the way. Our goal is to minimize disruption to your operations while maximizing the efficiency and effectiveness of your new cloud environment.; ; By choosing Generation IT for your cloud implementation needs, you can be confident in a smooth and successful transition to modern, scalable, and secure IT solutions tailored to your business's specific requirements
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Generation IT recognise the importance of knowledge transfer when it comes to adopting and leveraging cloud platforms effectively. As part of our comprehensive services, we offer tailored knowledge transfer programmes designed to empower your team with the skills and expertise needed to fully harness the capabilities of cloud technologies.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Generation IT simplifies the complex process of migrating to the cloud or transitioning between cloud services. ; ; Our approach begins by understanding your business's unique needs, current IT environment, and desired outcomes. We then develop a detailed migration strategy that minimizes downtime, ensures data integrity, and maximizes cost efficiency.; ; Our team collaborates closely with yours to plan the migration, addressing considerations such as security, application compatibility, and training. Whether you're moving from on-premises systems to the cloud or transferring between cloud platforms, we plan each step.; ; During the migration, we employ industry best practices and advanced tools to streamline the transfer of data and applications. We ensure that your systems are up and running in the new cloud environment, conducting testing and validation to guarantee optimal performance.; ; Throughout the migration, we prioritise communication and transparency, keeping you informed of progress, challenges, and solutions. Our goal is to make the transition as seamless as possible, ; ; With Generation IT guiding your cloud migration, you can confidently embrace the flexibility, scalability, and efficiency of cloud services without the headaches typically associated with such transitions. Let us be your trusted partner in navigating the journey to a more agile and innovative IT infrastructure.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Generation IT offers robust quality assurance (QA) and performance testing services to ensure your software applications and systems meet the highest standards of reliability, functionality, and performance. ; ; Our expert QA engineers collaborate closely with your team to create tailored testing strategies that address your specific requirements and goals.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Generation IT offers proactive 24/7 support for cloud environments to ensure your business experiences uninterrupted operations and optimal performance. Our approach revolves around continuous monitoring, preemptive issue detection, and strategic optimisation.; ; We start by implementing advanced monitoring tools that constantly observe the health, security, and performance metrics of your cloud infrastructure. This real-time monitoring allows us to identify potential issues before they escalate, mitigating risks and minimizing downtime.; ; Our 24/7 team monitors data to anticipate trends and potential bottlenecks. Our proactive approach enables us to take preventive measures, such as fine-tuning configurations, optimising resource allocation, and applying security patches in advance.; ; In addition, we conduct regular performance reviews and health checks to ensure your cloud environment is operating efficiently. This includes analysing usage patterns, identifying opportunities for cost optimisation, and suggesting improvements to enhance scalability and reliability.; ; Should any issues arise, our 24/7 support team is readily available to respond. Whether it's resolving incidents, addressing security vulnerabilities, or assisting with user tickets, we are dedicated to keeping your environment running smoothly.; ; With Generation IT's proactive 24/7 support, customers can trust that their cloud infrastructure is in expert hands.

Service scope

• Service constraints: As Generation ITs service is completely bespoked to our customers requirements there are no service constraints. We build each contract around our customers unique needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Critical - Within 15 minutes; Priority 2 High - Within 2 hours; Priority 3 Medium - Within 4 hours ; Priority 4 Low - Within 1 business day; Priority 5 Planned / Request - Within 2 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have actively engaged in web chat testing with assistive technology users as part of our ongoing efforts to ensure compliance with accessibility standards. ; ; These testing sessions have been instrumental in identifying areas where we can improve the accessibility of our web chat interface.; We are committed to meeting and exceeding accessibility guidelines, and the insights gathered from these testing sessions have been crucial in guiding our efforts. As we continue to implement measures to comply with accessibility standards, we are confident that our web chat interface will provide a seamless and user-friendly experience for all individuals, regardless of their abilities or the assistive technologies they rely on.
• Support levels: Our managed support services are completely bespoke to fit our customers’ requirements. We even provide virtual chief technology officer as a service.; ; Our engineers and consultants have a varying skill set meaning that we can delivery bespoke support services ranging from fully managed to co-managed.; ; We have 2 distinct teams on our service desk. The First response team are a combination of 1st and junior 2nd line engineers, whilst our escalations team are a combination of senior 2nd line engineers and 3rd line engineers.; ; further escalations and change are managed by our projects team. These engineers are all 3rd line or consultant level.; ; All customers have a dedicated technical account manager and an executive sponsor allocated to their account.; ; Pricing of our managed services contracts start from £40 per hour and work on an unlimited incident, fair usage policy (FUP).

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have implemented the following business policies to combat climate change.; 1. Carbon Neutrality Commitment: to become carbon neutral by March 2027. ; 2. To only work with suppliers who prioritise environmentally friendly practices, such as sourcing materials responsibly, reducing waste, and minimizing transportation emissions; 3. Foster a culture of sustainability within the organisation by educating employees about climate change and encouraging them to adopt eco-friendly practices both at work and in their personal lives.; 4. We regularly report on progress towards sustainability goals, including carbon emissions, renewable energy usage, and other relevant metrics during each board meeting. This promotes accountability and transparency to directors

  Covid-19 recovery

  Generation Alpha is a business born during and inspired by the global pandemic. As such recovery is something we take seriously and we implemented the following at our inception.Flexible Work Arrangements:; ; 1. We encourage and support remote work where feasible.; - Implemented flexible scheduling options to accommodate employees' needs.; - Providr resources for setting up home offices and ensuring employees have the necessary technology.; ; 2.We implemented health and safety measures:; - Regular sanitising and disinfecting workspaces, common areas, and high-touch surfaces.; - Providing personal protective equipment (PPE) such as masks, gloves, and hand sanitisers when needed.; ; 3. Supply Chain Resilience implemented from the offset; - We have a Diverse supply chain to mitigate risks and disruptions.; - We built strong relationships with local suppliers to reduce dependencies on international markets.; ; 4.Invested heavily in Employee Training and Development:; - We offer online training programs to upskill employees and prepare them for new roles or responsibilities.; - continiously Invest in professional development opportunities to retain talent and enhance employee satisfaction.

  Tackling economic inequality

  Being based accross 2 continents economic inequality was front and centre when we set up the business. Therefor we implemented these policies at our inception.; ; 1.Equitable Hiring Practices:; - We are commited to diversity, equity, and inclusion in recruitment and promotion processes.; - We implemented a blind recruitment practices to mitigate unconscious bias.; - We have a policy of equal opportunities for advancement regardless of background or identity.; ; 2. Fair Compensation and Benefits:; - We ensure fair and competitive wages for all employees, regardless of position or background. We choose to overpay where possible and often provide bonuses.; - GenA offers a comprehensive benefits packages and have a plan to include healthcare, and retirement plans.; - We conduct regular reviews of compensation to address wage gaps and disparities.; ; 3. Education and Training Programs:; - We continually provide opportunities for skill development and career advancement through training programs.; - We offer financial support or scholarships for employees to pursue further education or certifications.; - Our dirctors offer mentorship programs to support underrepresented groups in their career growth.; ; 4. Community Investment and Philanthropy:; - GenA invest in local communities through charitable donations, sponsorships, and volunteer programs.

  Equal opportunity

  In adherence to our commitment to equal opportunity, our HR manual ensures fair treatment, prohibits discrimination, and promotes diversity and inclusion in all aspects of employment

  Wellbeing

  Our staff wellbeing policy prioritises employee wellbeing through comprehensive programs, resources, and support aimed at fostering a healthy, balanced, and fulfilling work environment.

Pricing

• Price: £40 to £60 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan.mcintosh@genait.com. Tell them what format you need. It will help if you say what assistive technology you use.