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MALIKSHAW LIMITED

Shared Risk Digital Support Service

Malikshaw provides a unique performance based digital support service that enables clients to specify, build, upsize and downsize a specialist digital support team that can deliver key transformational service requirements. The team is developed to comprise all the specialist technical skills forecast to be required by the service.

Features

  • Identification of key digital skill requirements by project
  • Development of digital support expertise project plan
  • Assembly of inhouse and external digital talent pool
  • Management and evolution of digital talent pool
  • Development of performance based payment structure
  • Risk management covering availability and cost management
  • Project management of service delivery

Benefits

  • Reduces exposure to digital talent shortages
  • Plans effectively for critical digital deployments
  • Ensures effective and best value cost management
  • Effectively plans ahead for key support requirements
  • Shares the risk with a specialist partner
  • Provides assurance at critical stages of the project lifecycle
  • Optional project management of digital outcomes

Pricing

£400 to £1,600 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.shaw@malikshaw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 0 5 5 3 1 2 5 5 4 9 4 5 0 2

Contact

MALIKSHAW LIMITED Rob Shaw
Telephone: 0870 042 1430
Email: rob.shaw@malikshaw.com

Planning

Planning service
Yes
How the planning service works
We work closely with Buyers to carry out a situational analysis to determine their true starting point. We then gather a complete understanding of the requirements and pull together a detailed options appraisal using our technical experts. After helping the Buyer to evaluate and select the appropriate solutions we will develop a detailed implementation plan and support the client throughout the delivery process. This will include Agile project management and technical implementation support.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We will work with the client to determine the Digital support skills that will be required at different stages of the project. We have an experienced training team that can design and deliver training solutions for a variety of Digital solutions on a range of platforms whilst also determining what skills are best delivered in house or through external soiurces. From foundational concepts and skills to emerging technologies and platforms, our Cloud Computing experts cover the full range of areas to build and strengthen a Buyers cloud knowledge.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our services helps buyers review, assess and evaluate whether the Cloud is an appropriate solution and, if so, how they should approach transitioning into a Cloud environment considering the skills that will be required.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We can help Buyers through the entire testing and QA process and in understanding what skills will be required at which stage of the process. This ranges from developing test strategies and test scope definition, designing and implementing automated test scripts, performing load definition and supervising Senior and Junior Test Engineers.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We work closely with our Buyers to determine the support they require for the services they have selected. We are able to design and develop appropriate support solutions which we will either deliver ourselves or recommend 3rd parties to deliver, whichever is the most appropriate for the situation.

Service scope

Service constraints
We are able to work nationally both on and off site and do not identify any particular constraints.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
We agree a support level according to the clients requirements. We can offer 1st, 2nd and 3rd line support. We also offer high, medium and low priority options which can be reflected in agreed pricing levels. We agree unit pricing based on day or part day units, typically. We will allocate an Account Manager and then additional support staff as required for the solution.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Malikshaw has in place a business strategy that delivers on our Net Zero commitments

Tackling economic inequality

Malikshaw has in place a business strategy that tackles economic inequality across our workforce and within the local community.

Equal opportunity

Malikshaw has in place a business strategy that tackles equal opportunity.

Wellbeing

Malikshaw has in place a business strategy that tackles staff and workforce wellbeing

Pricing

Price
£400 to £1,600 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.shaw@malikshaw.com. Tell them what format you need. It will help if you say what assistive technology you use.