Advanced Business Solutions

Performance & Talent (formerly “Clear Review”)

Performance Management & Engagement software enabling organisations to transition to regular performance and developmental conversations, agile goals and real-time feedback. We provide leading innovative technology, unique change management expertise and can introduce a customer community to share best practices with, to tackle the challenges of performance, engagement, productivity and wellbeing.

Features

• The simplest ‘low click’ user interface requiring zero user training
• Performance analysis - Agile goals/objectives aligned to your organisational goals
• Employee performance review - Personal development, career objectives and plans
• Regular check-ins and performance reviews supported by coaching questions
• Supporting employee engagement, productivity and wellbeing, plus employee development
• Real-time peer/peer and peer/manager feedback easily given and requested
• Reports and dashboards to monitor trends and compile data
• Talent snapshots - Talent management and succession planning
• Conversation prompts to enable quality conversations between employees and managers
• Remote working 'check-ins' and conversation prompts

Benefits

• Encourages meaningful conversations, driving business development and increased productivity.
• The simple interface drives employee engagement, business development and adoption
• HR and management given visibility of performance indicators across organisation
• Huge time/efficiency savings compared with traditional appraisals and ESR.
• Positive impact on employee engagement, productivity and alignment
• Facilitates a learning culture through a continuous performance management approach
• Mobile access drives up performance management engagement.
• Providing quality data to make informed performance, and reward decisions.
• Coaching managers to develop employee performance and productivity.
• Ensuring employees remain engaged and productive whilst working remotely.

£12.22 to £90 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

205645196902177

Contact

Bid Support
0330 343 8000
bidmanagementteam@oneadvanced.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • A web browser is required to access the system
  • Any modern web browser can be used including mobiles/tablets
  • Internet Explorer
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target incident first response times are: ; P1 (All or significant functionality available causing significant operational impact or system unusable)- 1 hour. ; P2 (Significant functionality unavailable, but interim workaround is available and acceptable based on reasonable business criteria)-4 hours. ; P3 (certain aspects of functionality not operating correctly, or minor operational impact, inconvenient)- 8 hours. ; P4 (minor or cosmetic issue)- N/A.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Customers are supported by a Customer Success team who will support you in your transition to continuous performance management. This includes quarterly reviews, sharing client best practice and ensuring you are utilising the Performance and Talent platform. Alongside this, Performance and Talent provide a customer support and advisory service with respect to the system at no additional cost to all customers. This consists of: Access to our Customer Support Portal allowing you to manage your support tickets and access our knowledge base, providing answers to common questions and any known issues. A "Help Desk" service is included. Tickets are logged via the customer portal. The Help Desk operates between the hours of 09:00 and 17:30 UK time each day excluding UK Public holidays and weekends. Access to in app product help covering a variety of topics including the “how to” elements of the system and the “why” behind continuous performance management
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As a client, you will benefit from Clear Review's multi layered user support programme. This includes:; - Training your HR team on how to administer and configure Clear Review. ; - Importing your data into the system.; - Providing you with training videos, presentations, workshops, longer form resources and a pack with speaker notes to use as a basis for your employee/manager training. ; - Providing you with a suggested 12 month communication plan and transformation recommendations to support the rollout and adoption of the software. ; - Online documentation, help and guidance videos are available from within the software.; - We can connect you with existing customers who have successfully rolled out and have high performance adoption.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • PowerPoint
  • Videos
• End-of-contract data extraction: All data can be extracted from the system by users who have admin rights via the built-in Excel export reports. We will agree to a time period for you to extract the data before we close your account (typically 30 days).
• End-of-contract process: If the customer no longer wishes to continue using the software, they are able to extract their data via the built-in Excel reports. ; ; We permanently delete customer data from our system within 30 days of contract termination, unless agreed otherwise.; ; The above is included in the price of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The full system is available on mobile devices
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Performance and Talent APIs can be thought of as a set of addresses that you can request data from about your organisation. The data returned to you is based on two things: the parameters you send to the API, and the API key you provide. A request to an API for data is called a GET request, and this is the only type of request that the Performance and Talent data APIs accept.APIs often return data in a format known as JSON, and Performance and Talent's also does this. This data format can be analysed as it is or can be converted to another format such as csv or xlsx using the same tool you use to get the data.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Performance and Talent was designed to be customisable, an intuitive interface at both the front end and back end. Admin users can customise the following:; -Terminology and language; - Switch individual features on and off; - Customise check-in and performance review forms.; - Change content and frequency of certain system generated emails"; - Change Organisation or divisional goals; - Customise types of training

Scaling

• Independence of resources: Our scalable, cloud based infrastructure means we can scale up our service within seconds according to demand.; ; We continually monitor load and demand on our app services and scale up in cases of unexpected demand to ensure the service remains fast at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: Statistics on all key components of the software; - Number of current users; - Number of objectives set and for how many users in any given period; - Number of check-in meetings and for how many users in any given period; - Number of actions and notes in any given period; - Number of pieces of feedback given in any given period
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via built-in Excel export reports which cover all key data within the system. Data can imported via and FTPS automated upload. This is used when replicating employee record information from a core HRIS platform.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our performance target for system uptime is 99.5%. This target excludes Planned Maintenance.
• Approach to resilience: Performance & Talent systems are hosted within AWS across 3 availability zones within a single region where we have fallback DB and backup service intances. This provides failover in the event of region failure.
• Outage reporting: Via email alert to designated customer contact, an online system maintenance notice and online via our support portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Single sign-on via SAML.
• Access restrictions in management interfaces and support channels: Admin workflows are protected by ACLs of the users. Post above mentioned authentication workflow.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 30/06/2021
• What the ISO/IEC 27001 doesn’t cover: All activity on G-Cloud is covered by our ISO 27001 Certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a set of established policies which are ISO 27001 accredited, including a detailed Data Security Policy, BCP, Incident Management & Breach Notification, Breach Assessment and Data Protection Policy. These policies are maintained and enforced by our CTO, who reports directly to the CEO. Breach of these policies is a disciplinary offence. All new starters are trained accordingly. Refresher training also takes place annually.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Detailed planning takes place before any user story is commenced which establishes the tests that will define how the story should function and how data should be secured.; - Automated tests are built for any new code to ensure that the functionality works correctly and that data is secured and segregated; - new code must be reviewed by a peer before being submitted for deployment.; - new code cannot be deployed to live until all tests (both for the new code and existing code) pass; - all changes are tracked via our code management / change control repository
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: - Automated vulnerability scans are triggered each time new code is submitted for deployment. These scans check each component against the Common Vulnerabilities and Exposures (CVE®) database; - We have monitors and alerts set up for unusual API and server activity; - An upgrade process is carried out each month to upgrade each of our packages and libraries to the latest version. Urgent patches are deployed immediately outside of this monthly process.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: - Automated vulnerability scans are triggered each time new code is submitted for deployment. These scans check each component against the Common Vulnerabilities and Exposures database; - We have automated monitors and alerts set up for unusual API and server activity.; - We respond immediately to any potential compromise or incident
• Incident management type: Supplier-defined controls
• Incident management approach: We have a detailed incident management policy and process which lays out the process that our staff are to follow in order to prevent, report and handle potential incidents. This can be shared upon request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to building a better tomorrow for our staff, customers and wider community through outstanding environmental sustainability performance. Our vision is underpinned by five core principles:; To protect the environment by reducing our carbon footprint; To reduce the environmental impact of our operational activities through effective management of our estate; To create and maintain a positive environmental sustainability culture; To maximise the positive impact of our sustainability actions through effective communication, collaboration and partnership; To fulfil all environmental compliance obligations and seek to exceed regulatory requirements; To achieve this vision, we continuously invest in and develop our ESG strategy to provide a structured and meaningful approach to our climate activity. Our success also relies on effective engagement with staff, utilising and developing their skills, knowledge and understanding.; We have launched a number of initiatives to reduce our GHG emissions on an annual basis, since 2018 we have seen a reduction in 36% in our total GHG emissions.; We are proactive in the property management of our offices, maintaining pressure on landlords and staff to ensure energy efficiency. Home working is facilitated and encouraged, and unnecessary travel is minimised by the delivery of consultancy, training and implementation services remotely, where appropriate. Reducing the amount of paper we generate is a key focus, and we use recycled paper - which we then recycle ourselves. We have also taken steps to recycle other materials such as plastics, food and cardboard. We comply with WEEE regulations and recycle our electrical items. All our UK based offices are entirely using green electricity and we have undertaken an office consolidation project to minimise unnecessary carbon expenditure.; We are focused on our transition to a Cloud service company ensuring our customers have solutions which are future proofed and don’t require costly or energy inefficient hardware

  Covid-19 recovery

  In the event of a similar incident OneAdvanced has a documented Health and Safety policy regarding Covid-19 Arrangements, which focuses on handwashing, hygiene, self-isolation and social distancing.; As part of our transition to hybrid working we provided all employees with the materials and processes to allow them to work at home indefinitely. In the event of a similar incident all staff are able to work from home for as long as is required. This allows them to prioritise their health and safety and avoid risk of transmission.; Working from home is undoubtedly challenging and may have a negative impact on the wellbeing of our employees. We provided guidance for staff working from home to stay connected e.g., quizzes, coffee mornings and time allocated for informal catch ups.; We have also made changes to our approach to visiting customers on-site. Where appropriate, training and consultancy can be provided virtually.; With the increase in remote work and changes in the software landscape we have invested significantly in digital transformation and cyber security to ensure the safety of the business, employees and customers. This includes protection of personal data.

  Tackling economic inequality

  OneAdvanced is committed to tackling economic inequality. We are renowned for our recruitment processes which seek to eradicate biases that can perpetuate economic inequality. We hire for potential rather than based on experience. ; Our commitment to tackling economic inequality is also exemplified in our pay reporting transparency. In addition to the legal requirements to produce a Gender Pay Gap Report, we have also released our Diversity Pay Gap Report to ensure accountability and so that we can take steps to address economic inequality within our own employee base. ; As we develop as an organisation and embrace our role in bettering society we are building features into our products to assist us in tackling economic inequality. One example of this is our education software that is used by prisons in the UK to help educate individuals that have been in the prison system and broaden their opportunities for education. Another example is the service we provide to many NHS offices across the country which allow them to act more efficiently and see more patients each day. ; A focus of OneAdvanced is to commit to increasing our community outreach. As part of our strategy we are planning to implement a regular schedule of community education workshops for local schools, colleges and other groups. Examples include ‘How to get started in Tech’ and coding classes. Each employee is entitled to 1 paid day they can use to volunteer for a cause close to their heart including those that are aimed at helping those from lower socio-economic areas. ; Our learning and development team are in place to allow our staff the opportunity to develop their skillset and further their professional career. This can allow disadvantaged individuals to increase their opportunities to secure high paying jobs both within the software industry and outside of it.

  Equal opportunity

  Cultivating a diverse workforce and inclusive culture is a priority for OneAdvanced. Diversity of experience, age, race, ethnicity, culture, gender and sexual orientation provides a wide range of talent from entry level through to our leadership teams creating richer perspectives and a powerful frame of reference. ; Not only is it right to recognise and celebrate differences, and ensure everyone has the opportunity to thrive, but creating a culture that is genuinely committed to a meritocratic workplace is important to our success. Ensuring all our employees understand and engage with our values, and have the opportunity to realise their full potential, is fundamental to our business. ; We have published 4 Diversity Pay Gap reports that extend beyond the legal requirement for gender to ethnicity, sexuality, education, disability and socio-economic status. This data provides transparency and will aid us significantly on our journey to creating a fair and equitable workplace for all. ; OneAdvanced is delighted to have been announced as one of the top 100 Diversity Leaders of 2020 across UK businesses following an independent survey carried out on behalf of the Financial Times. The award assesses diversity across gender, age, ethnicity, disability and sexual orientation, and ranks organisations in Europe on the extent to which they offer diverse and inclusive workplaces. The survey focused on two broad areas, looking at the scale in which employers promoted diversity within the workforce, and identifying companies that stood out when it came to encouraging diversity and equal opportunities. ; OneAdvanced is renowned for its innovative recruitment process, which seeks to eradicate bias – unconscious or otherwise – when hiring. In our recruitment, we use tools that give us additional insight into intellect and attitude, and remove CVs from the interview process, so managers go in without preconceptions.

  Wellbeing

  We take wellbeing very seriously at OneAdvanced, employees have access to the following initiatives to promote wellbeing: ; Our Employee Assistance Program (EAP) is a 24/7 phone line where our employees can speak to a trained professional regarding any matters. Whether that is related to their current workload, or whether it is related to their finances for example. This service is 100% confidential. ; The Wellbeing hub on our internal website is central point for resources, such as the Thrive app to which our employees have an access code. In addition, the Hub is a link to our partnership with Perks at Work who offer discounts and classes for wellbeing, fitness, and meditation. ; Our offices have been made more friendly and accessible than ever before as part of our office changes brought on by the new, flexible ways of working. All our offices now contain a ‘wellbeing room’, sharp boxes for needles and free sanitary products in all bathrooms (available to guests as well as our staff). ; We are undertaking an exercise to update our employee value proposition and undertook research to identify what factors employees themselves want. This was done so we can provide benefits that our employees will value from the most and benefit their health and wellbeing.

Pricing

• Price: £12.22 to £90 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We provide a free trial option for our G-Cloud customers. This includes full functionality and support with configuration and familiarisation. Note we offer a range of trial options which we can discuss with you.
• Link to free trial: Please contact cr.implentation@oneadvanced.com for more information, or for access to a free trial.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.