ATKINSRÉALIS UK LIMITED

Cloud Digital Twin Services

As a world-leading design, engineering and project management organisation AtkinsRéalis connects people, data and technology to transform the world's infrastructure and systems. In Design, Construction, Transition and Operations from Nuclear to Railways, Roads, Plant and Cities AtkinsRéalis develops and uses Cloud Digital Twin’s to reduce cost, time, and reputation risk.

Features

• Advisory: Expert advice through the entire program or organisation lifecycle.
• Direction: Vision, Strategy, Blueprint, Roadmap, Business Case, Use-Case, Maturity Assessments.
• Data: Information Requirements, master data, data storage, data design, Ontology.
• Data Capture: Scanning, sensors, CDE, MIDP, QA or Physical world.
• Design: design, development management, distribution, visualisation.
• Integration: Physical Engineering, Systems Engineering, Sensors, IOT existing and new.
• Management: Project, Cost, Risk, Schedule, lessons learnt, Communication and Change.
• Production: Dynamic Automated Analytics and true Business Intelligence.
• Visualisation: Presentation of Information in truly meaningful ways real time.
• Decision Support: Ensuring the business is Decision Enabled.

Benefits

• Increased Collaboration and shared information across your Organisation.
• Reduced Costs in Design, Construction, Transition and Operation.
• Digital Rehearsal allowing insight before physical creation and cost.
• Integrated understanding of Carbon implications.
• Improved Safety in design, site accessibility, construction and maintenance.
• Optimise asset performance and sustainability throughout its lifecycle.
• Predictability of Project Delivery.
• Increased Productivity – issues identified and mitigated early.
• Foresight and prediction of challenges or issues.
• Risk reduction in schedule, cost, Resource.

£600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

205673179745116

Contact

Martin Yeoman
+44 1372 75 2023
ccs@atkinsrealis.com

Planning

• Planning service: Yes
• How the planning service works: We will perform a high level of assessment of the needs and benefits of creating a Digital Twin considering the organisations current position and objectives to deliver a high-level plan for how a digital twin could be used effectively. A key element of this is to understand the Digital Twin Journey required and the appropriate level of maturity to start at and aim for. This could be from Reality Capture Visualisation to a fully automated Asset control, operations and maintenance Twin.; We work with our clients to develop any high-level Digital twin plans to build a specific Vision backing this up with a Strategy and Blueprint to evolve an effective Business Cases and benefits model. We also develop a Roadmap for delivering Use-Cases to help the client to direct investment most effectively.; Our design of digital twins is based on our experience of the wide range of Cloud Applications and Platforms. We work with the major vendors and have expertise in many specialist solutions. Our design work integrates multiple technical solutions, including data repositories, analytical tools and visualisation solutions. Design will address and align to the Strategy and Blueprint to ensure the Use Cases are fully realised.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: AtkinsRéalis can train users in a variety of different ways, and it will depend on the nature of the Digital Twin. However, throughout the whole process AtkinsRéalis will seek to share knowledge, experience and capabilities with your own team to enhance your team’s ability to succeed. All our people have experience mentoring and supporting our client’s staff. For large implementations it AtkinsRéalis has developed Training and Briefing content for all levels of the organisation to ensure that Senior levels of the organisation are equipped to understand the principals and benefits of a Digital Twin whilst others are fully equipped to use the Digital Twin on a day-to-day basis and ensure the benefits of the Twin are achieved.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Data Capture and provisioning – from supply chain or specific activities, CDE, MIDP, Quality Assurance, existing equipment or Data Capture from the Physical world through scanning technologies and sensors. AtkinsRéalis has specialist teams of qualified people in all these areas.; Business Intelligence and Analytics - capabilities will drive dynamic, intelligent, information for Decision Support as well as autonomous simulations that can incorporate using AI or Machine Learning. AtkinsRéalis has an impressive history in turning data into knowledge in a way that is accessible and meaningful to drive faster, better decisions. ; Visualisation and user interface – AtkinsRéalis develops crafted user interfaces focused on the needs of the user deploying either commonly understood tools or developing custom interfaces where an existing interface does not exist. From 3D visualisation to innovative 2D graphical interfaces information is displayed to directly support the desired outcome or use-case.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Depending on the nature and contract of the service we will always support our clients in assuring their solutions deliver the benefits intended and that solutions and are performant for the users. Digital Twins are generally combinations of different services assembled together. Those services may be internal or external and our teams will always work to ensure that every component is assured and tested by the appropriate team at the correct time to deliver the confidence needed in the outcome.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: AtkinsRéalis works with cloud hosts and has specialists in Azure and AWS but also engages with Private and high security cloud hosting when appropriate. AtkinsRéalis will always consider what is right for your organisation and make recommendations or create options depending on situation and cost.; Many components or data suppliers to a Digital Twin may be products that are hosted by Product Providers and this case we can ensure the provider hosting meets your needs and security requirements.

Service scope

• Service constraints: None – however this may be subject to specific security or location restrictions that would need to be addressed dependant on client situation.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Example Service Levels /Service Groups Service Group 1 - GOLD Service Level 24/7 365 Days per year for high availability core service products and infrastructure Service Group 2 - SILVER Service Level 8am to 8 pm 5 business days a week (with a weekend call out service for SILVER Plus) Service Group 3 - Bronze Service Level 8am to 5 pm 5 business days per week (with a weekend call out service for Bronze Plus) Service resolution timeframes to be negotiated with the client, ensuring an acceptable manageable contract which meets both users and the business requirements.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Standard Support is available during 08:00 – 18:00 hours, Monday to Friday (not English Public Holidays). Incidents may be logged via the web, telephone or email during these times. Additionally, Incidents may be logged via the web outside of these hours, but they will not be progressed until the next working day. Software fixes will be progressed during these hours, and a release made available in line with the Customers agreement. 7 days per week – see Standard Hours, the addition being able to log and receive responses to Incidents during the additional hours. Please note that we operate a Restoration of Service (RoS) approach to support on the additional days e.g. Saturday, Sunday and English public holidays – See below for RoS definition. 24/7 - see 7 days per week, the addition being able to log and receive responses on a 24/7 basis. Restoration of Service (RoS) – during extended hours of support the aim is to get the Customer operational as soon as possible. Software fixes will not be provided during the additional hours of support. Incidents remain the responsibility of the Technical Support team throughout the life cycle.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 06/04/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients, but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. As a global organisation working on the world’s biggest Infrastructure, Transport and Energy programmes we always work to ensure that climate change is considered. Tailored commitments will be agreed through the buying process.; Sustainability is at the heart of AtkinsRéalis purpose - engineering a better future for our planet and its people. As an organisation we have signed up to the United Nations Framework Convention on Climate Change's (UNFCCC) Race to Zero global campaign and signed the Business Ambition for 1.5oC commitments. We have signed The Climate Pledge, working towards net zero by 2030 and are in the process of setting science-based targets. ; We support clients in safeguarding what we do today to enhance the environment and protect future generations from harm, this is fundamental to AtkinsRéalis’ sustainability policy and Sustainable Business Strategy. ; We have a series of approaches that we use through the delivery of our cloud projects, including:; • Considering whole life carbon when designing systems and assets to minimise carbon.; • Utilising a variety of tools (appropriate to the sector and client) to assess whole life carbon from embodied to in-life to end of life.; • Raising awareness about climate change to stakeholders of the projects to ensure clear understanding.

  Tackling economic inequality

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are committed to creating a healthy future for communities and the wider economy. We do this through creating new businesses, jobs and skills and working with supply chain partners to create capacity and resilience.; We recognise some of the digital and cyber skills shortages facing the UK and are actively participating and promoting careers from school age children through to lifelong training. This is often delivered through STEM outreach schemes such as Governors for Schools programme and CyberFirst. This can include upskilling activities delivered by some of our highly skilled professionals ranging from interview and job preparation (e.g., CV support, Mock interviews) through to technical training (e.g., cyber security, digital skillset, STEM-based careers, supply chain engagement). We promote our full-time opportunities to priority groups based on the area of operation. (e.g., people living in regionally and nationally deprived areas /disabled people/ people who are underrepresented in the industry including Women, BAME, LGBT+ etc.).; We understand the opportunities a diverse supply chain can bring to complement our overall solution we are providing to our clients, such as innovation, improved productivity, novel or new technologies or niche skillsets. As a large organisation we have a large network of approved suppliers from diverse backgrounds including small and medium enterprises that we can utilise as required. These suppliers go through our due diligence process to ensure they meet our standards (i.e. around cyber security) and we are working with suppliers who share our values.

  Equal opportunity

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We have achieved the platinum standard on Cleared Assured Accreditation and are well positioned in its advocacy of ED&I practices. We are committed to creating an inclusive, collaborative culture for all of its employees and sub-contractors and feeding back value directly to our clients. ; AtkinsRéalis is a member of Inclusive Employers, a national network of businesses committed to building inclusive workplaces. Our processes have enabled us to create inclusive and diverse teams that will benefit clients with better performance, diversity of thinking and enhanced creativity. We are committed to cultivating a thriving diverse and inclusive work environment, where differences are valued and respected, and all staff are valued, supported, and treated fairly. ; Equal opportunity is fundamental to how AtkinsRéalis operates. From the moment a candidate applies to a vacancy of ours, we assess how we can best ensure equality. With this in mind, we are committed to ensuring that we select and recruit the best people for each role based on their ability to do the job, in line with the needs of the business, irrespective of the candidates’ gender identity, marital status, disability, sexual orientation, health, age, race, nationality, religion, employment status, or membership or non-membership of a trade union. We pursue this commitment by having clear and concise procedures and guidelines for HR and line managers to ensure policies are fully understood and implemented.

  Wellbeing

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are passionately committed to changing the way we think about, and deal with mental/ physical health and wellbeing in the workplace. Without a happy, healthy, and energised team we wouldn’t be able to serve our clients in the innovative way we want to and make substantive change like cloud transformation possible. We live by our own values and ensure these are embedded in our delivery. When undertaking our work, we ensure all stakeholders have a safe and open dialogue to talk about health and wellbeing and access appropriate support. ; We consider ourselves long term partners with communities, upskilling people and enabling wellbeing benefits over the long term. This can include:; • Partnering with local groups and charities to invest in community wellbeing appropriate to the services being delivered. ; • Training our staff to deliver inclusive design in every piece of work to account for those with accessibility issues. ; • Designing with users'’ wellbeing in mind. (Implementing user centered design principles and co-designing with the stakeholders who will use cloud technology.; • Engaging with stakeholders; to raise awareness to address specific wellbeing agendas, such as mental health.

Pricing

• Price: £600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.