AXIELL ALM LIMITED

Axiell LMS

Axiell’s Library Management System (LMS) provides the technical foundation from which core library functions, administrative tasks, customer communications and service delivery all run. The LMS is purpose built for UK Public Libraries, School Library Services, College Libraries and Specialist Libraries, and scalable from single systems to large-scale consortiums.

Features

• Staff interface, Axiell Spark, with Core LMS functionality
• Online public interface / OPAC, Axiell Arena
• Cloud Based Interface
• Integration Framework
• Notifications and Messaging
• Acquisitions - with EDI
• System Parameters Module
• Stock management Hub Module
• Management Information Module for reporting
• School Library Service Module

Benefits

• Core functionality includes Circulation, Cataloguing, Cash Management and Acquisitions modules
• Branded online catalogue, with templated CMS for editing content
• Cloud based interface accessible on any device
• Comprehensive suite of API's for 3rd party integrations
• Send out automatic and ad hoc communication and notices
• Full EDI support
• Full management of system configuration
• Manage your stock, including Normal, Grubby and Dead stock.
• Access over 30 standard reports and create bespoke reports
• SLS specific functionality available such as prepacked and bespoke boxes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.admin@axiell.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

205730177714057

Contact

Rebecka Hojeberg
0115 900 8000
sales.admin@axiell.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No.
• System requirements:
  • An internet connection
  • Browser must support HTML5 and javascript

User support

• Email or online ticketing support: Yes
• Support response times: Detailed response times are agreed as part of the service level agreement. 24/7 out of hours is available for P1 incidents.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The Standard Service Level Agreement is included as part of the solution at no extra cost. If a customer requires a bespoke SLA, the cost would be calculated on the additional effort and risk. ; Each Axiell customer has a named Customer Champion (support), and an Account Manager (contract and strategic), both will engage in regular contact and meetings. ; All response and resolution times quoted relate to support cover time during Working Hours (Monday – Friday 8:00 am – 5:30 pm). There 24/4 out of hour support for P1s. ; ; Priority 1: ; An incident causing a total loss of service for a customer; ; Target Response ; 30 Mins ; ; Target Resolution Time ; 4 Business Hours ; ; Priority 2: ; An incident in the system seriously affecting the operation of the Circulation module but which does not prevent its continued use; or a fault in the system causing the total loss of use of any other module within the environment. ; ; Target Response ; 30 Mins ; ; Target Resolution Time ; 8 Business Hours ; ; Priority 3: ; An incident affecting an individual transaction/cosmetic issues ; Target Response ; 30 Mins ; ; Target Resolution Time ; To be agreed with the customer on a case-by-case basis, dependent on operational impact.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: All implementations include a detailed Implementation Service with an agreed training programme. This includes consultation sessions, train the trainer online (or onsite) training and extensive testing. An Axiell Project manager and project implementation team would work closely with the customer to ensure the configuration matches the customers requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Docx
• End-of-contract data extraction: Axiell provide all data in a defined template as part of an exit plan/strategy. Full details of the extract data sets can be supplied upon request.
• End-of-contract process: Axiell supply all data in a pre-defined format in line with the agreed exit plan. Additional costs may be applicable for the data extracts and any additional consultation not defined within the exit plan.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All functionality is available on both mobile and desktop devices. The application is fully responsive, meaning it automatically adapts to different screen sizes. While the features remain identical, the layout may vary slightly to ensure the best possible user experience on each device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Axiell LMS is a web based client which can be accessed from any device with a internet connection and browser. Axiell also offer an API access to the functionality via SOAP or restful service.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility is central to Axiell’s design. Both Axiell Spark and Axiell Arena comply with WCAG 2.2 AA standards and support zoom levels, font size adjustments, and responsive layouts. Spark offers multiple themes which can be applied on a user level, including dark, high contrast and colour-blind-friendly options. ; ; Each release undergoes rigorous accessibility testing using tools such as Windows Accessibility Checker, JAWS, screen magnifiers, keyboard-only navigation, and Dragon NaturallySpeaking compatibility. Arena sites are checked with the Wave tool before going live, and customers can re-run Wave anytime to ensure ongoing compliance.
• API: Yes
• What users can and can't do using the API: All Axiell Library Management System APIs, include detailed documentation that clearly defines the scope of the specific integration.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Axiell LMS is modular in design. Through roles and permissions users can be given access to specific features and functions. Multi-Authority and Consortia customers can have different configuration for e.g. loan rules, for different authorities. Axiell's implementation and consultancy services guide our customers throughout this process in order to ensure the system is optimised for our customer's requirements throughout the lifetime of the contract.

Scaling

• Independence of resources: Axiell LMS is designed so that it is load balanced and scalable to suit the customer requirements. If additional resource is required, the system can be scaled appropriately without loss of service to the end user.

Analytics

• Service usage metrics: Yes
• Metrics types: Axiell provide over 30 standard reports, including a range of reports that can be used by our customers to determine service usage, borrower transactional data, item circulation data/trends and financial information. Included in the range of reports are extracts to specifically meet the CIPFA requirements of the service.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Axiell agree an approach for the export of data from our platform. As a standard deliverable, Axiell will provide access to any/all reports through our management information solution where the level of access is defined by the customer and based on role configuration. For routine data extracts, the process will depend on the available and agreed options but as an example, many of our customer choose to export their financial data for import into third party financial systems. Axiell work with the customer and the third party system supplier to agree requirements and implement accordingly.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • TSV
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • MARC21

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Calculation of Service Availability is based upon events of an unplanned, reported failure on an End Users Live Service and is measured from the time the problem is reported to Axiell's UK Service Desk (also includes reporting by automatic monitoring systems). All services are to be measured separately. Typically we are achieving less than 7 hours downtime in a 12 month period for either system, this equates to 99.5% uptime, which is our target level for the year.
• Approach to resilience: Axiell's solutions use Microsoft Azure Cloud hosting. Azure’s global infrastructure is designed for high availability and disaster recovery. Data is replicated across multiple physically separate facilities within each region, and paired regions provide geo-redundancy for continuity. Each datacenter uses N+1 or greater redundancy for power, cooling, and networking to eliminate single points of failure. Automated failover and load balancing ensure services remain operational during hardware or software issues. Continuous monitoring and predictive maintenance reduce risk, while compliance with UK GDPR, Cyber Essentials Plus, ISO 27001, SOC, and CSA CCM validates resilience. These measures deliver robust uptime and rapid recovery for UK-hosted services.
• Outage reporting: Axiell’s Firewalls support IDS which sends events to our SIEM monitoring server. The SIEM monitoring server also monitors endpoints, routers, switches for unusual activity and potential risks. As well as a visible wallboard for alerts, the solution autologs events into Axiell’s Case Management Tool which are then investigated and mitigated by Axiell’s Technical Services Team.; A service dashboard is a available through the case management tool and Customer notifications are typically provided by email or telephone although APIs are available for third party monitoring of the service if required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only authorised users are assigned permissions to access management functions associated with their role. Support services all require the individual user to have their own account and as required, these accounts can be approved by a customer manager.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Axiell have implemented a detailed ISMS policy. This Information Security Management System and associated operational procedures will, as far as practicable, address the Information Security Management principles defined within ISO27002:2022 ‘Code of Practice for Information Security Controls’. As such, this Policy will enable Axiell’s Staff, Suppliers and Contractors to accurately address the Information Security requirements of Axiell, thus avoiding ambiguity in the specification, delivery and implementation of Information Systems.; Operational procedures will be established to implement the corporate information security requirements outlined in this Security Management System, and appropriate mechanisms will be put in place to monitor and manage these procedures.; This Information Security Management System is supplemented by an “Information Security - User Guidelines” document.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Axiell employs a robust change management process including a multiple phase approach.; • Requests for change are formally logged; • Assessment of the impact and risks (including security) of the change in terms of timescales, costs and quality is undertaken; • Agreement and formal sign-off for each change is obtained from the project executive/sponsor. This will normally take place during the monthly Project Management Board meetings; • Reviewed and evaluated for improvements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Axiell’s estate is monitored using Microsoft SIEM, which assesses configuration items against a database of known threats imported into the SIEM. Any detected risk of vulnerability is assessed against test systems to ensure risks can be mitigated or eliminated with recommended actions. Axiell automatically applies all security fixes to underpinning OS and applications deployed unless there is proven detrimental impact to end users and risks are low to medium. Axiell subscribes to a number of sources for threat and vulnerability information. Axiell follows the guidelines laid out in the CESG guidance on Implementing the Cloud Security Principles.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Microsoft SIEM consolidates the total view of Axiell’s infrastructure and receives alerts and logs from a variety of sources. Alerts are presented on a Microsoft Defender with visual alerts and email alerts are sent to relevant analysts. As soon as any suspicious activity is detected, Incident Management processes are followed to investigate and manage the threat.; Active monitoring of infrastructure components generates alerts into SIEM, SIEM also sends alerts into the Incident Management Tool.
• Incident management type: Supplier-defined controls
• Incident management approach: Axiell’s Customer Service Tool receives alerts from Microsoft SIEM that trigger ITIL Incident Management Processes to track and progress all security incidents. Active threats are treated as Major Incidents. Policies are maintained with processes to follow for events that have been seen and actioned. As the security incidents follow the Major Incident Process, this includes notification for key customer contacts. All Major Incidents are reported as part of the reporting pack from the Service Desk. As Security Incidents are classed as Major Incidents they will be reported as such. Any threat that risks the system directly is reported immediately.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 9%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR Limited
• ISO/IEC 27001 accreditation date: Wednesday 2 April 2025
• What the ISO/IEC 27001 doesn’t cover: There are no parts of the response to this tender that is not covered by our certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E4b64b41-4b12-4ada-8ace-cfd0f0ac9651
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ec73637c-d498-490b-afe0-d1778eeee75b
• Other security certifications: Yes
• Any other security certifications: SOC2 (through the Azure cloud hosting service)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.admin@axiell.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.