Qnetix Ltd
Patch Management (As-A-Service)
Complete patch management service monitoring patch sources continuously, analysing releases against your environment, and delivering tailored recommendations. We manage the entire process from testing through deployment for Windows, Linux, and third-party applications across all environments.
Features
- Continuous monitoring of patch sources and vendor notifications
- Tailored patch recommendations aligned to business requirements
- Testing and deployment of Windows and Linux OS patches
- Third-party application patching support
- Agreed release schedules with test phase options
- On-premises and public cloud patching coverage
- End-of-cycle reporting and compliance documentation
- Change Advisory Board representation if required
- Emergency patching for critical vulnerabilities
- Rollback support and failed patch remediation
Benefits
- Reduced security risk through timely patch deployment
- Free your IT staff to focus on higher-value work
- Lower security management and operational costs
- Improved compliance with regulatory requirements
- Minimised system downtime through tested deployments
- Flexible scheduling that fits your business operations
- Complete coverage across hybrid and multi-cloud environments
- Audit-ready reporting for governance requirements
- Faster response to critical security vulnerabilities
- Predictable patching outcomes with expert oversight
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@qnetix.io.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
2 0 5 7 7 1 5 2 6 2 7 8 5 0 9
Contact
Qnetix Ltd
Qnetix - Your Trusted Technology Solutions Partner
Telephone: +443333355673
Email: sales@qnetix.io
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
- Application management
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes
- Support response times
- Response times are based on priority levels: P1 (Critical) within 4 hours, P2 (High) within 8 hours, P3 (Medium) within 2 business days, and P4 (Low/Requests) within 3 business days. This structured approach ensures urgent matters are addressed promptly while maintaining consistent service for all enquiries.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Support includes business-hours assistance and optional 24/7/365 support across all priority levels. Each customer is assigned a dedicated Technical Account Manager as the primary point of contact for service oversight, escalations, service reviews, reporting, and strategic roadmap alignment, alongside a dedicated Principal Engineer providing deep technical expertise, architectural guidance, troubleshooting, and direct incident resolution and optimisation support.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead enterprise architect | £1,000.00 | |
| Principal enterprise architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £750.00 | |
| Senior solution architect | £850.00 | |
| Lead solution architect | £1,000.00 | |
| Principal solution architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £600.00 | |
| Senior technical architect | £800.00 | |
| Lead technical architect | £1,000.00 | |
| Principal technical architect | £1,200.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,000.00 | |
| Principal cyber security audit and assurance | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@qnetix.io.
Tell them what format you need. It will help if you say what assistive technology you use.