HAWKROSE LTD

Spending Review Digital Advisory

Hawkrose’s Digital Advisory provides services such as Business Analysis, to produce a set of goals and high-level requirements; Requirements Analysis, producing defined requirement list ready for solution modelling; Business and requirements solution modelling, resulting in a list of prioritised requirements, and Architecture modelling to create high and low level designs.

Features

• Business analysis
• Requirements analysis
• Business and requirements solution modelling
• Architecture modelling
• Operational analysis
• Scenario testing
• Programme risk and uncertainty assessments
• Digital roadmap design
• Integration assessments
• Public Sector Customer Friend

Benefits

• Identifying new business opportunities
• Leveraging current systems process for added value
• Preparing business cases
• Reducing risk
• Designing digital programmes
• Programme management of digital programmes
• Providing Intelligent Customer to support public sector digital procurement
• Spending Review Support
• Integrated Review Support

£824 to £1,442 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robhibbert@hawkrose.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

205896729288452

Contact

Robert Fern
07966153588
robhibbert@hawkrose.com

Planning

• Planning service: Yes
• How the planning service works: Hawkrose’s Digital Advisory provides services such as Business Analysis, to produce a set of goals and high-level requirements; Requirements Analysis, producing defined requirement list ready for solution modelling; Business and requirements solution modelling, resulting in a list of prioritised requirements, and Architecture modelling to create high and low level designs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We have skills and experience to provide deployment training, user training and support training to end customers including documentation and user guides. However, these services are predominantly focused on training end users to use Hawkrose developed software deployments.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Hawkrose Strategic Choices Tool
  • Hawkrose Climate Change and Sustainability Tool
  • Hawkrose Programme planning Tool
  • Hawkrose Procurement Test Environment

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We provide support services for systems provided by our own organisation. We provide support services based on agrees SLAs covering uptime, support hours and response times, services available if required include: ticketing systems, helpdesk, bugfix, and service assurance. ; ; Hosted by us or hosted by the customer – Hawkrose has products deployed on MODNET and therefore a hybrid support between customer and Hawkrose teams can be provided.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Hawkrose can provide Email based support or support through a dedicated ticketing system. ; ; Support models are tailored to customers’ requirements and based on agreed SLA’s. Response times and support coverage is agreed and documented in a managed service agreement and tailored to the requirements of each customer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support models are tailored to customers’ requirements and based on agreed SLA’s. Response times and support coverage is agreed and documented in a managed service agreement and tailored to the requirements of each customer and system deployment. ; ; The Hawkrose standard approach is to offer three levels of support: ; • Bronze – UK Office hours support with email-based fault notification; • Silver – Extended hours (7:00 – 22:00) 7 days per week with email-based fault notification and trouble ticketing system ; • Gold – 24/7 support 7 days per week with email and phone-based fault notification and trouble ticketing system ; ; Bespoke support packages can be agreed based on a Service Level Agreement with time to respond targets if required. ; ; All customers are allocated a technical account manager to act as a point of escalation if required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Hawkrose’s digital advisory team has been working for the last twelve months on creating a series of software products which allows the Navy to assess the Carbon Emission consequences of their strategic choices (whether that be new zero carbon ships, or ships with different fuel types). The work has been used successfully to underpin the Navy’s 2050 Climate Change and Sustainability strategy and will likely be replicated to support the RAF’s and the Army’s Carbon Net Zero strategy.

Pricing

• Price: £824 to £1,442 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robhibbert@hawkrose.com. Tell them what format you need. It will help if you say what assistive technology you use.