ITAM / SAM Managed Services
Our ITAM / SAM Managed services are designed to ensure organisations get the most from their ITAM / SAM technology and can help turn trustworthy data into valuable information, create knowledge and wisdom to get economic value on your software spend.
Features
- Importing vendor licenses and agreements on a monthly basis
- High level risk HAM, SAM & SaaS and optimisation reporting
- Inventory reporting identifying status of assets, data coverage
- Monthly insights and recommendations for improvement
- Quarterly Service Reviews and dedicated Service Manager
- Asset Lifecycle and Inventory Management
- Compliance Status Management
- Optimise software usage and reharvest unused to make savings
- Software Contract Renewals Management
- Service Management Pack including RISK and Successes
Benefits
- Confidently have the assurance that assets are being effectively managed
- Provide opportunities for optimisation of assets and potential savings
- Manage any considerations, implications and risks associated to the assets
- Assist you in making informed commercial decisions
- Helping organisations manage the lifecycle of hardware and software assets
- Ensuring assets are being managed and controlled effectively
- Be in control of spend and make better procurement decisions
- Optimise current investment by reharvesting unused software and redeploying
- Mitigate identified risks and avoid operational disruption from vendor audits
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
2 0 6 0 7 5 1 4 4 0 2 5 9 6 8
Contact
ITAM WORX LIMITED
Sales
Telephone: 01604271055
Email: sales@itamworx.com
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Product support capabilities
- Reporting and proactive results analysis
- End user training coordination
Service scope
- Service constraints
- Customers must be able to provide requested information
User support
- Email or online ticketing support
- Yes
- Support response times
- 9 to 5 (UK time), Monday to Friday - excluding British Bank Holidays
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Priority 1 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours to response - <4 business hours resolution
Priority 2 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <8 business hours resolution
Priority 3 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <16 business hours resolution
Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- ITAM/HAM/SAM/SaaS Managed Services
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £850.00 | |
| Solution architect | £1,000.00 | |
| Senior solution architect | £1,200.00 | |
| Lead solution architect | £1,500.00 | |
| Principal solution architect | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £850.00 | |
| Technical architect | £1,000.00 | |
| Senior technical architect | £1,200.00 | |
| Lead technical architect | £1,500.00 | |
| Principal technical architect | £1,750.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £850.00 | |
| Data analyst | £1,000.00 | |
| Senior data analyst | £1,200.00 | |
| Principal data analyst | £1,500.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,000.00 | |
| Senior business relationship manager | £1,200.00 | |
| Lead business relationship manager | £1,750.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £650.00 | |
| Junior business analyst | £850.00 | |
| Business analyst | £1,000.00 | |
| Senior business analyst | £1,200.00 | |
| Lead business analyst | £1,500.00 | |
| Head of business analysis | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £1,000.00 | |
| Delivery manager | £1,200.00 | |
| Senior delivery manager | £1,500.00 | |
| Head of (Agile) delivery management | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £850.00 | |
| Digital portfolio manager | £1,000.00 | |
| Senior digital portfolio manager | £1,200.00 | |
| Head of portfolio | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £850.00 | |
| Product manager | £1,000.00 | |
| Senior product manager | £1,200.00 | |
| Lead product manager | £1,500.00 | |
| Head of product | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,750.00 | £1,750.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 63a0571a-a13f-40ee-9ada-093973350b08
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Ensuring new workers are informed of their right to join a trade union
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for positive actions with community groups.
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-