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PHASE 3 CONSULTING LIMITED

Sage Intacct Consultancy

Phase 3 Digital Transformation support for HR, Payroll and Finance. Service covers the entire lifecycle of projects: Software Implementation, Software Support, Change Management, Adoption Audits, Health checks, Project/Programme Management, Technical solution consulting and training, across Sage Intacct, HiBob, iTrent, PeopleXD, Sage People, Sage People Payroll and Brain Payroll

Features

  • Ongoing system health checks and optimisation reviews
  • Implementation, Project and Programme Management
  • Ongoing managed services to optimise and expand Sage Intacct ecosystem
  • Data migration planning, cleansing and execution services
  • Support for Automation & AI Enhancements Solution Connectivity
  • Health Checks, Managed support and continuous improvement consultancy
  • Real time reporting, Project Audits and User Experience Audits
  • User training and change management support
  • Multi-entity and consolidation setup advisory services
  • Payroll Assurance Accredited and CIPP Award winning consultants

Benefits

  • Keeps your system aligned with evolving business needs
  • independent Expertise, Knowledgeable, Qualified and Accredited team
  • Improved User Adoption and Experience, project success and improvements
  • Efficiency Creation though automation and Integration
  • Continous proactive improvement suggestions and roadmaps
  • Faster implementation aligned to business needs
  • Data Driven Insights and Increased Reporting capbilities
  • Improved compliance and accurate revenue reporting
  • Low Cost Options to reduce total cost of ownership
  • Return on Investment of HR, Payroll and Finance Tech

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@phase3.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 0 6 3 1 8 5 5 7 2 8 4 9 8 0

Contact

PHASE 3 CONSULTING LIMITED James Proctor
Telephone: +448003213032
Email: tenders@phase3.co.uk

About the service

Service categories
  • Cloud Support Services
    • Ongoing Support
      • Product support capabilities
        • Product support capabilities
      • Logging and management of incidents
        • Logging and management of incidents
      • Reporting and proactive results analysis
        • Reporting and proactive results analysis
      • End user training coordination
        • End user training coordination
      • Other
        • Other

Service scope

Service constraints
Subject to SLA's and standard working hours

User support

Email or online ticketing support
Yes
Support response times
Response within 2 hours Resolution within 2 Working Days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
AI chatbot
No
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can access our web chat service through our website - we do not allow password resets to be completed via web chat.
Web chat accessibility testing
N/A
Support levels
Our SLA is to respond to all queries within 2 hours, with a resolution within 2 days. Our Professional services are delivered on a time and materials basis with a project plan agreed at the outset.

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Sage Intacct, Sage People, Sage People Payroll, Brain Payroll

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £1,110.00 £1,110.00
Associate business architect £1,300.00 £1,300.00
Business architect £1,300.00 £1,300.00
Lead business architect £1,300.00 £1,300.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,300.00 £1,300.00
Senior data architect £1,300.00 £1,300.00
Chief data architect £1,300.00 £1,300.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,300.00 £1,300.00
Senior enterprise architect £1,300.00 £1,300.00
Lead enterprise architect £1,300.00 £1,300.00
Principal enterprise architect £1,300.00 £1,300.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £1,300.00 £1,300.00
Network architect £1,300.00 £1,300.00
Lead network architect £1,300.00 £1,300.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,300.00 £1,300.00
Lead security architect £1,300.00 £1,300.00
Principal security architect £1,300.00 £1,300.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,300.00 £1,300.00
Solution architect £1,300.00 £1,300.00
Senior solution architect £1,300.00 £1,300.00
Lead solution architect £1,300.00 £1,300.00
Principal solution architect £1,300.00 £1,300.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £1,300.00 £1,300.00
Technical architect £1,300.00 £1,300.00
Senior technical architect £1,300.00 £1,300.00
Lead technical architect £1,300.00 £1,300.00
Principal technical architect £1,300.00 £1,300.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £1,300.00 £1,300.00
Junior business analyst £1,300.00 £1,300.00
Business analyst £1,300.00 £1,300.00
Senior business analyst £1,300.00 £1,300.00
Lead business analyst £1,300.00 £1,300.00
Head of business analysis £1,300.00 £1,300.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,300.00 £1,300.00

Quality assurance testing (QAT) roles

Test manager
Role level UK Rate Offshore Rate
Test manager £1,300.00 £1,300.00
Head of test £1,300.00 £1,300.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
Citation
ISO/IEC 27001 accreditation date
Wednesday 4 June 2025
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
Citation
ISO 9001 accreditation date
Wednesday 28 May 2025
What the ISO 9001 doesn’t cover
N/a
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
33c26e71-360d-4408-8a89-eb9ea11ee8ad
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
8a0dc88a-212c-49b4-8f97-d82d1033456d
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@phase3.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.